Amazon Lex | Data Privacy

Question 1

I have created an Alexa Skill from an Amazon Lex bot using the schema export feature. Which Alexa platforms support the Amazon Lex bot schema?

Data Privacy

Amazon Lex | Machine Learning

Answer 1

All Alexa platforms that support Alexa skills can be used: The Amazon Echo, Amazon Dot, Amazon Look, Amazon Tap, Amazon Echo Show and any third-party Alexa-enabled devices.

Question 2

Are voice and text inputs processed by Amazon Lex stored, and how are they used by AWS?

Data Privacy

Amazon Lex | Machine Learning

Answer 2

Amazon Lex may store and use voice and text inputs processed by the service solely to provide and maintain the service and to improve and develop the quality of Amazon Lex and other Amazon machine-learning/artificial-intelligence technologies. Use of your content is necessary for continuous improvement of your Amazon Lex customer experience, including the development and training of related technologies. We do not use any personally identifiable information that may be contained in your content to target products, services or marketing to you or your end users. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Question 3

Can I delete voice and text inputs stored by Amazon Lex?

Data Privacy

Amazon Lex | Machine Learning

Answer 3

Yes. You can request deletion of voice and text inputs associated with your account by contacting AWS Support. Deleting voice and text inputs may degrade your Amazon Lex experience.

Question 4

Who has access to my content that is processed and stored by Amazon Lex?

Data Privacy

Amazon Lex | Machine Learning

Answer 4

Only authorized employees will have access to your content that is processed by Amazon Lex. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Question 5

Do I still own my content that is processed and stored by Amazon Lex?

Data Privacy

Amazon Lex | Machine Learning

Answer 5

You always retain ownership of your content and we will only use your content with your consent.

Question 6

Is the content processed by Amazon Lex moved outside the AWS region where I am using Amazon Lex?

Data Privacy

Amazon Lex | Machine Learning

Answer 6

Any content processed by Amazon Lex is encrypted and stored at rest in the AWS region where you are using Amazon Lex. Some portion of content processed by Amazon Lex may be stored in another AWS region solely in connection with the continuous improvement and development of your Amazon Lex customer experience and other Amazon machine-learning/artificial-intelligence technologies. You can request deletion of voice and text inputs associated with your account by contacting AWS Support. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see https://aws.amazon.com/compliance/data-privacy-faq/ for more information.

Question 7

Can I use Amazon Lex in connection with websites, programs or other applications that are directed or targeted to children under age 13 and subject to the Children’s Online Privacy Protection Act (COPPA)?

Data Privacy

Amazon Lex | Machine Learning

Answer 7

Yes, subject to your compliance with the Amazon Lex Service Terms, including your obligation to provide any required notices and obtain any required verifiable parental consent under COPPA, you may use Amazon Lex in connection with websites, programs, or other applications that are directed or targeted, in whole or in part, to children under age 13. Amazon Lex does not store or retain voice or text utterance information from websites, programs, or applications that are identified by customers in accordance with the Amazon Lex Service Terms as being directed or targeted, in whole or in part, to children under age 13 and subject to COPPA.