A3 - Cabin Crew Manual (Pilot Relevant)

Question 1

When are CC required to perform cabin equipment checks?

Answer 1

• When a new complement of cabin crew start duty
• After an aircraft has been left unattended by a crew for any period of time
• When individual cabin crew are replaced, only the new member needs to check their area.

Question 2

If a passenger presents with balloons or fully inflated sporting equipment what must be done?

Answer 2

These should be partially deflated before boarding.

Question 3

According to the CASA Instrument for operation with 3 Cabin Crew, how many people are required to be seated at exit rows?

Answer 3

Each overwing exit requires 2 able bodied passengers, if not seat as follows:
1 in Forward Overwing Seat A then F
1 in Aft Overwing Seat A then F
then fill the aisle seats after this.

Question 4

When is a headcount required?

Answer 4

• When aircraft is at a standoff bay
• When requested by flight crew or ground staff
• A transit stop where pax remain onboard

Question 5

Can an aircraft be delayed waiting for a PIL to be corrected?

Answer 5

No, the PIL is only a source of information, and does not need to be accurate. Do not delay departure for an incorrect PIL

Question 6

What is the door opening procedure?

Answer 6

After hearing 2 thumbs from Ground Staff

• Visual check of thumbs up through window
• 2 Thumbs from inside and confirm door is disarmed
• Crack the door, then Ground Staff will do the remainder.

Question 7

If Cabin crew report a toilet is flooding, what must be done?

Answer 7

Manual water supply shutoff valve must be rotated to OFF, which is located in the cabinet below the sink.

Question 8

If Cabin crew report a loud suction noise coming from the toilets, what is this and what can be done?

Answer 8

This is most likely a flush valve sticking in the open position. A manual override handle is located at the base of the toilet.

Question 9

If cabin crew report a disorderly or disruptive passenger in flight, what steps can be taken?

Answer 9

• Turn seatbelt sign on, with PA advising “All passengers be seated with seatbelts fastened”
• Refuse any further service of Alcohol
• If passenger is disruptive to passengers in the vicinity, consider alternate seating.
• Advise Port Company to be met by AFP officers and the airport duty manager.
• Immediately advise the OCC, and follow with report.

Question 10

If a flight is delayed and meals have been loaded onboard, what timeframe is acceptable to serve meals?

Answer 10

• If there are no cooling facilities, 4 hours is acceptable, above this meals need to be offloaded.
• If meals have already been heated there is a maximum of 2hrs before these meals are unsafe.
• Shelf stable products are exempt from these times.