9.1 Flashcards

1
Q

Defined as “a combination of measures and human and material resources intended to safeguard international civil aviation against acts of unlawful interference”.

A

Security

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2
Q

flyadeal’s primary security objective

A

is to assure the protection and safety of passengers, crew, ground personnel, aircraft and facilities against acts of unlawful interference perpetrated on the ground or in- flight.

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3
Q

This section refers in general terms to the precautions and procedures applicable to Flying Staff and may be supplemented by information in the __

A

Flight Deck Notices.

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4
Q

Any incident, which has a bearing on security, is to be reported to

A

CEO Con Korfiatis

Head of Security.Rayan Makki

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5
Q

ICAO

A

International Civil Aviation Organization

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6
Q

RSAF

A

Royal Saudi Air Force

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7
Q

It is the designated national authority responsible for setting the government level aviation security policy that governs flyadeal operations.

A

The General Authority of Civil Aviation (GACA) in the Kingdom of Saudi Arabia

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8
Q

The GACA is responsible for the implementation of the various aspects of the __ among the departments, agencies, operators, airports and other organisations concerned with the Kingdom of Saudi Arabia.

A

National Civil Aviation Security Program (NCASP)

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9
Q

flyadeal ID Cards

A

• All flyadeal staff are issued a company ID card upon joining the
company.
• ID cards shall only be issued upon written request from the Human Resources department.
• LostordamagedIDcardsmustbereportedtotheSecurity department for reissue.
• ID cards must be returned upon separation of the employee from the company.
• Records of issued, cancelled and expired ID cards are kept in the Security department.
• All flyadeal staff must be instructed that ID cards must be clearly worn on the outermost garment, above waist level at all times while on duty. Crew members on duty must additionally wear the crew ID card.
• Wearing a flyadeal ID card off-duty is strictly prohibited; its use off- duty is limited to the purposes of identification at airport check-in counters or while availing discounts at partner companies.

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10
Q

Aircraft Security
Pre-Flight Security/ Anti - Sabotage Check
• When do you conduct the check

A
  • Prior to Passenger Embarkation – After Cleaning
  • Post Passenger disembarkation -
  • When an aircraft brought into service, and
  • When an unauthorized person is found on board an aircraft that has already been searched
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11
Q

Aircraft Security
Pre-Flight Security/ Anti - Sabotage Check
Must perform

A
  • A visual check of the flight deck and passenger cabin of the aircraft, including catering and food preparation areas, lavatories and crew stations.
  • An examination of containers and receptacles in the passenger cabin of the aircraft, including opening and inspecting lockers and cupboards, and
  • A visual inspection of the exterior of the aircraft for obvious abnormalities or signs of tampering, including in and around wheel wells.
  • The security check described above is normally accomplished as part of the pre-flight inspection duties of both the Pilots and Cabin Crew.
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12
Q

Passenger Cabin

A

Under seats
Seat Pockets
Overhead Lockers
Crew Seat Area

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13
Q

Galleys

A

Waste Bins
Galley Cabinets
Carts

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14
Q

Lavatories

A

Waste Bins
Behind Waste Bins
Under Sink Cupboards
Lock Toilet Doors

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15
Q

If any item is discovered that cannot be identified or readily accounted for, refer to the ___ as applicable, who has the guidance material available in the Security Program for assessing whether such item should be dealt with as “suspicious”

A

Airport Manager/ Airport Coordinator or Ground Handling Agent

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16
Q

Individual Cabin Crew taking over from another Cabin Crew.

A

Check area under supervision

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17
Q

Individual pilot taking over from another pilot.

A

Check area under supervision

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18
Q

PIC and SIC taking over from PIC and SIC

A

Check of entire flight deck

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19
Q

Entire Cabin Crew change.

A

Check of entire passenger cabin

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20
Q

• Diplomatic mail or pouches bearing visible external indicia of a State shall not be opened, in accordance with Article 27 of the Vienna Convention.

A

• flyadeal shall confirm the following criteria is met before accepting diplomatic pouches or mail for carriage on a flyadeal flight in order to establish the official status of such diplomatic pouches or mail:

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21
Q

Diplomatic Mail

A
  • Ensure each diplomatic pouch bears a visible, external marking identifying it as “diplomatic” and an official governmental seal,
  • Ensure the official document accompanying the diplomatic pouch or mail certifies its status as “diplomatic”, bears governmental insignia, and states the accompanying bearer’s details, the number of pouches and the seal number of each pouch,
  • Verify the details specified in the official document match the consignment of diplomatic mail,
  • Verify the credentials of the diplomatic courier, and
  • Verify the integrity of each pouch.
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22
Q

Such diplomatic mailbags shall be subjected to screening using x-ray equipment, __. At no time shall the diplomatic bag be opened or the contents physically examined. Should the screening process reveal the presence of prohibited items then the diplomatic mailbag shall be refused carriage and returned to the appropriate diplomatic personnel.

A

Explosive Trace Detection (ExTD) equipment or Explosive Detection Dogs (ExDD)

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23
Q

It may convey packages that contain specific items that have been authorized in writing by the Director General of the GACA as being exempt from the screening process. Government Security Agency couriers are required to be screened and will be identified and endorsed by the appropriate Authority courier certificate and a document (way-bill) issued by the Government Security Agencies. However their personal baggage must be screened to the same standards as the baggage of regular passengers.

A

Government Security Agency Couriers

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24
Q

People Exempt from Search Prior to Boarding

A
  • Members of the Royal Family;
  • Visiting Heads of State and Presidents, Foreign Prime Ministers and other Heads of State who travel through Royal Pavilion;
  • Guest of Government (only who represent President, Prime ministers and Ministers);
  • Secretary-General of the United Nations;
  • President of the European Community;
  • Other Persons as authorised in writing by the Appropriate Authority.
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25
Q

Crew Baggage Security

A
  • Avoid accepting items from unknown people,
  • Personally search all gifts received before packing them,
  • Ensure gifts bought overseas are wrapped in front of them,
  • Lend luggage and electronic items only to people they trust,
  • Always pack their own bag
  • It is the responsibility of each Cabin Crew not to leave their bags unattended or unprotected at any moment after they have been packed,
  • Bags that are momentarily left unattended in a hotel room, the hotel reception, in the custody of a porter or in an office should be verified by its owner before leaving for the airport,
  • Theft of crew uniforms or crew identification should be reported immediately,
  • Crew bags should be locked, and have a crew tag to easily identify the bags
  • Beware of bag substitutions. Ensure that the bag they are bringing on board is in fact theirs, and
  • Be wary of unlocked side pockets and pouches on baggage, prone to theft or additions.
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26
Q

Passenger Baggage

A
  • flyadeal staff and authorized ground handling agents,
  • Passengers under the supervision of flyadeal staff and agents, but only in respect of baggage they checked in,
  • The operating crew of a flight about to depart, in respect of their own bags,
  • Police officers and Customs officials on duty, and
  • GACA or State aviation security inspectors on authorized duty.
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27
Q

A person who is confined in any prison and includes a person who is arrested under any law for the time being in force

A

Prisoner

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28
Q

Persons in Lawful Custody

Restriction

A
  • Only 1 High Risk prisoner is permitted on board and must be escorted with two guards.
  • Only 1 Low Risk prisoner is permitted on board and may be escorted with one guard.
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29
Q

Persons in Lawful Custody Precautions

A
  • The Prisoner should always be escorted by one or more guards
  • The prisoner and the escort must be boarded first and Disembarkedlast
  • The prisoner should always be escorted at all times
  • The prisonerortheescortshouldnotbeservedalcoholicbeveragesor any metal cutlery
  • The escort should always sit between the prisoner and the aisle.
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30
Q

There are four levels of passenger Disturbances

A
  • LEVEL 1 : Disruptive Behaviour : Suspicious or threatening
  • LEVEL 2 : Physically Abusive
  • LEVEL 3 : Life Threatening Behaviour
  • LEVEL 4 : Attempted or Actual Breach of the Flight Deck.
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31
Q

LEVEL 1 : Disruptive Behaviour : Suspicious or threatening

A
  • D isorderly / Drunkenness
  • A busive
  • R efusal to obey orders
  • N on Violent
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32
Q

LEVEL 2 : Physically Abusive

A
  • V iolent
  • D amage to Company / Passenger property
  • T hreat of Immediate Violence
33
Q

LEVEL 3 : Life Threatening Behaviour

A
  • S erious violence eg. Leading to severe or fatal injuries • I ssuing serious threats against the aircraft/ pax
  • P ossible attempt to hijack the aircraft
34
Q

LEVEL 4 : Attempted or Actual Breach of the Flight Deck.

A

• Hijack

35
Q

Crew Action

A
  • Keep all crew informed
  • Suspend traffic in the clear zone (immediate area outside the flight deck) till the duration of the disturbance.
  • Verbal warning to the guest
  • Notify the flight deck crew about
  • Level of Disturbance ( level 1,2,3 or 4)
  • Name of the passenger/s, location ,description of behavior and the actions taken • Names of the Crew handling the situation
36
Q

• If the situation has calmed down then it can be considered as under control, IF NOT.

A

The guest disturbance note will be filled by the IFD after PIC’s consent over the interphone
CCIC must complete a Guest Disturbance Note and hand over to the guest. Ensure the guest has understood the instructions, or the same may need to be
translated in his local language.
Fill the Incident Report form. Signatures of 2 witnesses and their contact details will be obtained on the form.
PIC will sign the form, when the aircraft is on ground and there is no more threat to the flight deck.
Keep PIC informed and follow instructions
• STEP3:
• • •
Iftheguestbecomestooviolent,restraintmaybeusedontheguestand handed to security on arrival.
Onarrivalallguestwillberequestedtoremainseated,tillauthoritiesmeetwiththe disruptive guest
• NOTE:
• Duringthedisruptivephase,allcommunicationwiththeflightdeckviainterphoneonly. • ThePICwillmaintainacompletecockpitLockdownduringthisphase.

37
Q

• In accordance with GACA NCASP ( National Civil Aviation Security Program), the unauthorized carriage of weapons on board a flyadeal aircraft is prohibited.

A
  • However, firearms may be carried in the aircraft’s hold flyadeal shall not knowingly permit any person to have a weapon on or about their person or property, concealed or unconcealed, accessible to him/her on board an aircraft.
  • Firearms and ammunition shall not be carried on the flight deck or in the cabin of an aircraft, in the custody of the PIC or any other crew member.
38
Q

Acceptance Procedure

A

• Any passenger wishing to carry a sporting firearm or ammunition in their hold baggage on a flyadeal flight may do provided they present documents accrediting the approval of the movement of the firearm from the States of origin, transit (if applicable) and destination.
• The passenger must sign the Declaration of Surrender of Firearm.
• The weapon must be unloaded.
• The firearm must be wrapped and packed separately in a hard-sided, lockable container and the ammunitions must be securely packed in a
sealed and strong wooden, metal or fiberboard box or other packaging specially designed to carry small amounts of ammunition.

39
Q

This secure packaging must be contained inside a hard-side suitcase or in the hard-sided case containing the firearm. The maximum gross weight of the ammunition must not exceed __ per passenger and must not be combined into more than one package. The ammunition must not contain any explosive or incendiary projectiles. The baggage containing the firearm(s) and ammunition must be locked before being accepted for carriage.

A

5 kgs.

40
Q

They are not authorized to carry weapons in the cabin of any flyadeal aircraft.

A

Foreign protection officers

41
Q

In exceptional circumstances and only on the direction of GACA, specially trained and officially authorised __ may be required to be deployed to travel on board flyadeal aircraft.

A

In-flight Security Personnel (IFSP)

42
Q

Bomb Threat

What are the components of a Bomb?

A

• P • I • E

Power Source Igniter Explosives

43
Q

Types Of Threat

A

Specific threat

Non-Specific Threat

44
Q

SPECIFIC THREAT

A
  • Where certain amount of information regarding the bomb is available .e.g.
  • Airline is specified Location
  • Aircraft registration
  • Flight Number
  • Description and location of bomb
45
Q

NON SPECIFIC THREAT

A
  • Where information regarding the following is not specified.
  • Airline is specified Location
  • Aircraft registration
  • Flight Number
  • Description and location of bomb
46
Q

A bomb threat can occur broadly into two locations

A

On Ground

In Air

47
Q

A threat on ground can occur in the following locations

A
  1. Parking Bay
    • Disembark passengers with hand baggage
  2. Aircraft During Push Back
    • Shut down engines
    • Ordertodisarmthedoors
    • CallforaStepladderoranAerobridge • Disembarkpaxwithhandbaggage
Aircraft taxiing
• Taxitoaremotebay
• Askforstepladder
• Disarmthedoors
• Requestpassengerstodisembark
• PICcanchoosetoevacuatethepaxifrequired
48
Q

When the aircraft is on ground the most critical factor to decide whether to disembark passengers or evacuate passengers is `__ The order to disembark or evacuate will be received from the __

A

TIME.

PIC

49
Q

In Air

• There are two possibilities .

A
  • Location Known

* Location Unknown

50
Q

Location Known

A

• The captain will inform the crew the location of the unidentified object and also the description of the object. The crew will then search that location. If the object that fits the description then the crew will inform the captain that they have located the object. The captain will tell them to take necessary precautions

51
Q

Location Unknown

A
  • The captain will inform the crew that there is an unidentified object on board the aircraft. The crew will then have to search the entire aircraft.
  • Before the crew search the cabin they will check all their belongings and areas e.g. Flight bags, galleys and lavatories.
  • After they have searched their areas then the SCCM will make an announcement
  • “ Ladies and Gentlemen, we have been given to understand that there is an unidentified bag on board the aircraft. Would request you to kindly identify your bags to the crew who would now come around.”
  • After the announcement is made two crew will start from either end of the cabin and check the cabin locker by locker.
52
Q

Bomb - Search

A
  • Once the object is found the cabin crew will inform the SCCM who will inform the captain . The captain will tell the crew to take necessary precautions.
  • Once the object is found the cabin crew should confirm if it is an antilift device or not.
53
Q

Antilift Device

A
  • To check for anti lift device the crew should pass a Safety Instruction card under the object without moving the object.
  • If the safety instruction card gets stuck then do not attempt to remove the safety instruction card or move the object. (this object cannot be moved)
  • If the safety instruction card passes completely under the object then the device does not have an anti lift device (this device can be moved).
54
Q

WHERE WILL THE OBJECT BE MOVED?

• The object can be moved to the least risk bomb location . The least risk Bomb Location on the aircraft is :

A

• A320–R4Door

55
Q

Why The R4 Door?

A
  • The manufacturer ( Airbus Industrie) has certified it . In the event of an explosion the least amount of structural damage will take place if the object is placed at this exit
  • It is away from the flight deck and the fuel tanks
  • The passengers are shielded by the Lav and the seatbacks
  • The wiring for the primary controls of the aircraft are on the Portside e.g. Flaps, Ailerons etc.
  • The least passenger movement.
56
Q

• To prepare the aircraft the aircraft without an antilift device , crew need to prepare three areas

A

• Prepare the Area • Prepare the Door • Prepare the Cabin

57
Q

Prepare the Area

A
  • Galley
  • Switch of Galley Electricals and pull out all the circuit breakers
  • Latch, lock and secure all Carts, SMU’s and ovens • Lavatory
  • Put the toilet seats down
  • Put all loose items like gash bags in the lavatory • Switch off the water heater
  • Lock the lavatories from the outside
58
Q

Prepare the Door

A

Disarm the Door
Place soft bags till the door control handle level
Place the object in the same attitude and tape it secure (maintain the same angle while moving the object from where it was located to the door)
Cover the object with a plastic bag and tape it up
Place approximately 10 inches of wet blanket
Place pillows, blankets and soft baggage till the door sill Secure the door using adhesive tape found in the First Aid kit.

59
Q

Prepare the cabin

A
  • Move the passengers a minimum of 4 rows ahead from the object
  • Move all portable oxygen bottles, PBE and all other equipment which may explode
  • The cabin crew will sit behind the last row of passengers with their fire fighting equipment
  • If incase evacuation is required the exits to be used will be instructed by the cockpit crew
60
Q

§ If minimum crew, L4 and R4C (indicated by Blue Boxes) sit with Fire Extinguishers behind the passengers.

A

§ In case of extra crew L4, R4, R4C and R4A will sit behind the passengers.

61
Q

Preparing The Aircraft With An Antilift Device

• To prepare the aircraft the aircraft with an antilift device , crew need to prepare three areas

A
  • Prepare the Area
  • Prepare the Location
  • Prepare the Cabin
62
Q

Prepare the Area

A

• Move the passengers away 4 rows FWD and AFT of the object

63
Q

Prepare the Location

A
  • Remove all the hard baggage from the given overhead bin
  • Secure the object using tape.
  • Place a plastic bag to cover the object
  • Secure the plastic bag using tape
  • Place 10 inches of wet blanket
  • Fill the overhead bin using pillows and soft bags .
  • Close the overhead bin and secure the bin with adhesive tape
64
Q

• If there are 6 crew then R4 and R4A sit at the above positions with BCF.

A

• In case of Minimum Crew ABP’s sit here for crowd control without BCF’s.

65
Q

It is an unlawful act of taking control of the aircraft by the use of force or threat

A

Hijack

66
Q

TYPES OF HIJACKERS

A
  • Criminals
  • Refugees
  • Psychotics
  • Terrorists
67
Q

Criminals

A
  • Objectives:
  • Extortion of Money
  • Release of fellow prisoners
  • Escape justice and avoid extradition
  • Number:
  • In a Small group of approximately 2-3
  • Weapons:
  • They would normally carry small hand held weapons • Their hijacks are well planned and are violent
68
Q

Refugees

A
  • Objectives
  • Run from an oppressive regime
  • Seek political asylum • Number
  • They would normally be in a family group • Weapons
  • They would normally carry fake arms and ammunitions e.g. Petrol filled in Alcohol bottles
  • They are not very violent
69
Q

Psychotic

A
  • Objective
  • Fame and Publicity
  • Number
  • Always alone
  • Weapons
  • They would use anything as a weapon e.g. cutlery
70
Q

Terrorist

A
  • Objective
  • Retaliation to governments
  • Release of political prisoners • To propagate terror
  • Number
  • Normally in a large group of approximately 3 – 4
  • Weapons
  • Sophisticated weapons
71
Q

Priorities Of A Hijacker

A
1 Objectives
2 Target Country
3 Target Airline 
4 Airport
5 Escape Path 
6 Propaganda
72
Q

Stages Of A Hijack

A

• Intimidation Stage
He tries to take control of the aircraft. He is the most aggressive during this stage . If required he may also kill somebody during this stage. It starts from the time he says “ this is a hijack”

• Custodial Stage
In this stage he has taken control of the aircraft and decides to take the aircraft to
a safe haven.

• Resolution Stage
In this stage the hijack comes to an end either through Negotiations or by the use of Force

73
Q

Syndromes Of A Hijack

A

Stockholm Syndrome – (Captive Captor)
London Syndrome (Suicide By Terrorist)
John Wayne Syndrome

74
Q

describes the behavior of kidnap victims who, over time, become sympathetic to their captors.
• The syndrome is named after the robbery of Kreditbanken at Stockholm, Sweden, in which the bank robbers held bank employees hostage from August 23 to August 28 1973.
• In this case, the victims became emotionally attached to their victimizers, and even defended their captors after they were freed from their six-day ordeal.

A

Stockholm Syndrome – (Captive Captor)

75
Q
  • In this syndrome, the captive may get argumentative and resent the hostage – taker.
  • The hijacker perceives such kind of behaviour as a threat, and might eliminate the captive.
A

London Syndrome (Suicide By Terrorist)

76
Q

John Wayne Syndrome

A
  • It is a feeling of helplessness often felt by male hostages.
  • Many have dreams of how they would save the day, yet when faced with the reality of a hijacking, feel worthless.
77
Q

DO’s

A
  • Appoint one person to negotiate with the hijacker
  • Establish Rapport
  • Be honest about procedures
  • Comply with demands
  • Keep Passenger informed
  • Calm down aggressive passengers
  • Persuade the hijacker to deplane Elderly pax, Mother with infants, handicapped pax and children
  • Offer liquids
  • Remain cool , calm and composed
78
Q

Don’t’s

A
  • No eye contact
  • Do not be too friendly
  • Do not attempt to overpower the hijacker • Do not antagonize
  • Do not argue
  • Do not discuss political or religious issues • Do not belittle
  • Do not threaten or provoke
  • Do not offer tea, coffee and alcohol
  • No sudden movements
  • Do not make any suggestions