5.1 Flashcards
Occasionally, the boarding process needs to be paused for:
- Tarmac security reasons,
2. If a defect has been found after boarding has commenced.
They will convey the details and instructions to GHA personnel at the boarding gate by radio or by a Cabin Crew.
The GHA Supervisor
They will stop the boarding process, and when feasible, make a brief announcement to let passengers know how long the delay is expected to be. Passengers, who have already passed the boarding gate, but not yet at aircraft, will be allowed to proceed to aircraft.
Paused boarding can also be used as a method to reduce congestion on tarmac (when visible from Gate), e.g. if lines extend to tarmac at aircraft stairs.
The GHA Supervisor
A boarded passenger may be off-loaded for a number of reasons:
- A passenger is removed by Airport Authorities or Security Staff,
- A passenger has become unwell,
- A passenger, due to whatever personal reason, elects not to fly.
- In discussion with the PIC, the behavior of a passenger has been deemed detrimental to the safety
of the aircraft and/or fellow passengers and crew. - The passenger refuses to comply with instructions given by a Cabin Crew or other authorized
employee of flyadeal implementing exit seating restrictions, and - The only seat that will physically accommodate the persons handicap is an exit seat.
If a passenger has boarded the aircraft and consequently needs to be off-loaded from the flight:
- The GHA must be contacted immediately and advised of the reason.
- The passengers boarding pass should be requested to enable easy identification, such as name and seat number, for baggage off-load to commence.
- The passenger must be off-loaded in the Departure Control System and load sheet amended.
- The passenger’s baggage must be removed from the aircraft prior to departure. The aircraft is not permitted to depart with the passenger’s baggage onboard.
If a passenger is to be offloaded due to their conduct, additional assistance may be required in the form of
extra staff or law enforcement officers.
You have the support behind you when it comes to removing a passenger whose behavior is deemed to affect the safety of the aircraft.
law
If a passenger is denied boarding prior to being processed at the gate, the passenger must be off-loaded from the ___.
Gate Boarding Departure Control System
If no other staff members are available to assist you, attempt to ___who could serve as a witness to your handling of the situation should the need arise.
get at least the name(s) of fellow passengers
A passenger is one who has checked-in but failed to board the aircraft. All attempts should be made to locate the passenger prior to boarding close time by PA announcements.
FTB
Fail To Board Passenger
Fail To Board Passenger (FTB)
- The GHA is to ascertain the:
A. Name of the FTB passenger(s)
B. Number of bag(s) checked in, and
C. Bag tag number of each bag checked in. - The Fail to Board Passenger PA is to be made,
- Notify the PIC of FTB passenger. The PIC may request a Cabin Crew to page for the FTB passenger
on board in case the passenger has boarded the aircraft, - GHA staff should assist the Cabin Crew in carrying out a seat check. The GHA should always refer
to the passengers boarding pass prior to confirming whether or not the passenger is onboard, rather
than assume it is the correct passenger, - If the passenger has no checked baggage, the passenger will be offloaded if they are not at the
boarding gate by boarding close time, - If the passenger has checked-in baggage, the GHA is to notify the Turnaround Coordinator by radio
of the number of bags and their bag tag numbers so that the Turnaround Coordinator can determine
which hold the bags are in and commence a search, - In case the passenger arrives at the gate prior to the bags being found, the GHA will immediately
inform the Turnaround Coordinator by radio. The GHA will then make the final decision regarding the
(non) acceptance of the passenger, and - In case the checked bags are found prior to passenger arriving at boarding gate, Turnaround
Coordinator will radio GHA at boarding gate immediately to advise. After conferring with the Supervisor, the GHA will close the flight; Turnaround Coordinator will deliver bags to baggage make- up area.
For regular services a it is NOT required.
passenger headcount
However, a head count may be conducted for specific security reasons on an __. In some cases, Security may require the number of passengers passing through boarding gates at specific airports, to be verified onboard the aircraft by a headcount.
ad hoc basis
If a headcount is not required,
the SCCM must report to the PIC when all passengers are onboard and request to close cabin doors. The PIC will confirm with the SCCM that cabin doors can be closed.
If a headcount is required,
the PIC will direct the SCCM to carry out a head count and to confirm that the number of passengers onboard matches the number given to the PIC at Flight Close.
When the headcount has been verified the PIC will then confirm that the cabin doors can be closed.
The headcount does not distinguish between adults and children, however infants will be accounted for. The headcount will account for occupied seats, plus infants. The count must be given to the PIC in the form of
“56 Plus 1 infant”.
Procedure for Headcount
Prior to conducting a headcount, following to be completed:
- PA to be made advising passengers that a headcount will be conducted and requesting them to remain seated.
- Cabin Crew to ensure that toilets are not occupied during the headcount. (Lavatories blocked)
- Cabin Crew present in the cabin to ensure that passengers remain seated.
- L4 Crew Member would conduct the headcount from the AFt to FWD cabin.
Aerobridge and steps
Cabin Crew must ensure that the aerobridge or steps are properly attached to the aircraft and are secure before allowing passengers to embark/disembark. If they are not positioned safely, a member of the GHA’s personnel must be informed so the steps can be maneuvered in to the proper position.
Disembarkation at Non-Aerobridge Gates
- The forward passenger door will be used for disembarkation when an aerobridge is not available.
- There may also be occasions when the rear passenger door is also used for disembarkation.
- The SCCM and GHA must liaise on this matter. The SCCM must advise the Cabin Crew and make any PA’s accordingly.
- A GHA will direct passengers and ensure that they are aware of tarmac safety and smoking restrictions.
Aircraft Cooling
When the aircraft is on the ground for a longer than a normal turn around, window blinds should be lowered and the doors closed to ensure the aircraft stays as cool as possible.
When aircraft are parked in stands away from airport buildings or non-aerobridge locations, GHAs, ramp staff and Cabin Crew are responsible for ensuring that:
- All directions given to passengers are clear and correctly understood,
- A second person is available to provide additional guidance halfway between the aircraft and entry/
departure point of the terminal if the distance to the aircraft is too great for one person to ensure the
adequate safety of passengers at all times, - Passengers are not given access to the tarmac area when aircraft movements or aircraft engine
starts will occur within close proximity. Propeller wash and/or jet blast must be taken into
consideration, - Attention is paid to the congestion and movement of vehicles,
- Passengers are not given or allowed access to baggage being loaded,
- Departure and arrival gates are controlled to ensure that no unauthorized access is gained to the
tarmac, and - Extra care is taken at night, during rain and during conditions of reduced visibility.
Disembarking Passengers
All Cabin Crew must remain at their stations with their harness fastened until the aircraft arrives on stand and the FASTEN SEAT BELT sign has been switched off. Passengers will have been briefed prior to disembarkation on:
- The need to remain seated until the FASTEN SEAT BELT sign has been switched off,
- Precautions when opening overhead lockers,
- To remove all personal belongings,
- Not to smoke until within a designated smoking area within the terminal building.
Cabin Crew will stand at the __and offer assistance to passengers during disembarkation. _must remain onboard the aircraft until all passengers have disembarked.
front and rear of the aircraft
Minimum Cabin Crew
When passengers are disembarking onto the ramp rather than through an aerobridge, a GHA staff member must be in position on the ramp to:
- Direct and control passengers,
- Assist those passengers with special needs,
- Prevent unauthorized persons from entering the security restricted area of an airport through an open
arrivals door, - Be constantly vigilant to any situation that could endanger the passengers whilst they are on the
tarmac, and - Provide positive control and supervision of the passengers to ensure they do not smoke and abide
by all instructions given. - The GHA has the right to insist that the passengers remain on board if in their opinion, there is
an actual or potential danger through disembarking the passengers at that point in time. This may be due to other aircraft operating in the vicinity or extreme weather conditions. In the case of a thunderstorm, it is safer to remain within the aircraft than to walk in the open. - If the decision has been made to keep the passengers on board, the GHA must advise the SCCM of the reason for the delay and the expected duration. This will enable them to keep the passengers informed
Procedures for Refusal of Embarkation
GACAR-121 1237 Authority To Refuse Transportation.
A Passenger shall be refused carriage and / or removed from the aircraft when the Airport Manager, or the PIC decides that:
- Such action is necessary in the interest of the safety of the aircraft or its occupants; or
- Such action is necessary to prevent violation of laws, regulations or decrees of any country to be
flown into, from or over; or - The conduct, behavior or appearance of the Passenger make him objectionable to other
Passengers; or - The age or mental or physical condition of the Passenger is such as to require special assistance
during flight, which cannot be provided. - Any person who appears to be under the influence of alcohol or drugs to the extent that the safety of
the aircraft or its occupants is likely to be endangered shall be refused embarkation.
Whenever it becomes necessary to remove a Passenger from an aircraft:
The Flight Deck shall inform the handling staff who, in turn, will initiate the appropriate action, if necessary calling upon the service of Security Staff.
Under no circumstances will transportation be provided to a person who:
- Has a contagious / infectious disease, e.g. tuberculosis, infectious hepatitis, scarlet fever, diphtheria, etc.
- Has suffered a heart attack or stroke within the last 7 days.
- Requires medical treatment by pneumatically or electrically operated apparatus, which for specific
reasons, is not allowed to be operated on board. - Pregnant woman after 33 weeks.
The allocation of seats to Passengers by ground staff depends upon ___
- aircraft type
2. seating version, mass and centre of gravity.
SEATING POLICY
- Each person who is 2 years of age or older shall be allocated a separate seat, equipped with a proper safety belt/harness.
- Multiple occupancy of a seat by one adult and one infant is permitted only if the adult firmly secures the infant in the arms. An oxygen-dispensing unit must be available for both adult and infant.
- If there are many infants booked on a flight, ensure that after every 4 rows, one row is kept “infant-free” as Cabin Crew must be able to grab the nearest available oxygen mask (in the event of pressure being lost in the cabin).
- If the aircraft is not carrying a full load the SCCM should liase with the flight deck to confirm that Passengers are equally distributed through the aircraft.
- Passengers should not be permitted to occupy a seat other than their allocated seat on the boarding pass. Load control blocks off certain rows to get the aircraft within safety limits for balance purposes. Cabin Crew must advise Passengers that they can move seats only after take-off.
- Cabin Crew members must be located as near as practicable to the floor level exits and must be uniformly distributed throughout the aircraft to provide the most effective egress of passengers in the event of an emergency evacuation.
Passenger and Crew Restraint
- Passengers must occupy a designated passenger seat and wear an approved lap strap (seat belt) attached to that seat for take-off and landing or whenever the seatbelt sign is illuminated.
- Failure to obey the “FASTEN SEATBELT SIGN” is a threat to safety and an offence under Law.
- Cabin Crew must occupy their designated crew seat and must have their seat belt & shoulder harness properly fastened for take-off and landing or whenever the seatbelt sign is illuminated.
Note: If the seatbelt sign remains on for a long period of time the cabin crew shall make periodic annoucements to brief the passengers to remain seated and keep their seatbelts fastened.
All flyadeal aircrafts are fitted with seatbelts, which are equipped with quick release buckles and are adjustable to varying waist sizes of passengers. If a passenger cannot be secured due to their physical size an __must be used.
extension seat belt
Each passenger who is__must occupy a seat
2 years and over
Seatbelt policy
- Multiple occupancy of a single seat is only available when one occupant is an infant under 2 years of age and the other is a responsible adult aged 16 years or more.
- All seatbelts should be secured for taxi, take-off, landing or when advised by the PIC. flyadeal designates 3. Rows 15 & 16 as only Female Rows.
Cabin Crew seats incorporate: The Cabin Crew harness must be fastened for take-off and landing or whenever directed by the PIC.
Headrest cushion
Full harness comprising a lap strap and shoulder harness
At each unoccupied seat the lap-strap and shoulder harness must be secured so as not to interfere with Cabin Crew in the performance of their duties or with rapid exit of occupants in an emergency.
Cabin Crew use of Flight Deck Observers Seat
When it is necessary for an operational Cabin Crew to occupy the observer’s seat in the Flight Deck, the following procedure must be adhered to:
- The seat must be occupied on completion of the cabin secure check following the pre-departure briefing,
- The seat must remain occupied after take-off, until advised by the PIC that it can be vacated,
- The seat must be re-occupied not less than fifteen minutes prior to landing or as instructed by the
PIC, and - The seat must remain occupied, after landing, until the aircraft has come to its final stop
Passengers likely to assist in evacuation are those who appear reasonably fit and strong and able to understand instructions.
Able Bodied Passengers (ABP).
5.8.6 Passengers Likely to Impede Evacuation
Passengers should be seated where they will not obstruct emergency equipment or exits, or otherwise impede the crew in carrying out their duties. These include:
CHIPPED
- Passengers who are physically or mentally handicapped to the extent that they would have difficulty in moving quickly if asked to do so,
- Passengers whose sight or hearing is impaired to the extent that they might not readily become aware of instructions given to begin evacuating the aircraft,
- Children and infants, whether or not they are accompanied by an adult,
- Passengers in custody and those who are being deported,
- Passengers who have not reached their 15th birthday,
- Passengers who are not capable of operating the exits, and
- Passengers whose physical size would prevent them from being able to move quickly.
The definition of Exit Row seat means:
- Each seat having direct access to an exit.
A. Each seat in a row of seats, through which passengers would have to pass to gain access to an exit, from the first seat inboard of the exit to the first aisle inboard of the exit.
B. A passenger seat having “direct access” means a seat from which a passenger can proceed directly to the exit without entering an aisle or passing around an obstruction
Exit Seating
Airbus A320 Aircraft have twelve (12) exit seats. They are located over the wing at row number 12 and 14.
Those seats are:
1. 12A, 12B, 12C, 12D, 12E and 12F
2. 14A, 14B, 14C, 14D, 14E and 14F
Exit Seating
On the ground, as soon as passengers are boarded and before door closing and landing, Cabin Crew must ensure that:
- Passengers seated in an exit row meet the exit row seating selection criteria.
- The selection of passengers seated at the overwing exit must be made in a non discriminatory manner.
- In the event of a full flight it maybe necessary to accommodate a passenger being relocated from an exit row seat, the Cabin Crew shall ask other passengers if they are willing to sit at the emergency exit row.
Criteria For Exit Row Seating
No person may occupy an exit row seat, if SCCM determines that the person would be unable to perform one or more of the applicable functions to be performed if:
- The person lacks sufficient mobility, strength, or dexterity in both arms and hands, and both legs:
A. To reach upward, sideways, and downward to the location of emergency exit.
B. To grasp and push, pull, turn, or otherwise manipulate those mechanisms;
C. To push, shove, pull, or otherwise open emergency exits.
D. To lift out, hold, deposit on nearby seats, or maneuver over the seatbacks to the next row,
objects the size and weight of overwing exit.
E. To remove obstructions similar in size and weight to over-wing exit.
F. To reach the emergency exit expeditiously.
G. To maintain balance while removing obstructions.
H. To exit expeditiously.
I. To stabilize an escape slide after deployment.
J. To assist others in getting off an escape slide - The person is less than 15 years of age or lacks the capacity to perform one or more of the applicable functions without the assistance of an adult companion, parent, or other relative.
- The person lacks the ability to read and understand instructions related to emergency evacuations in printed or graphic form or the ability to understand oral crew commands.
- The person lacks sufficient visual capacity to perform one or more of the applicable functions without the assistance of visual aids beyond contact lenses or eyeglasses.
- The person lacks sufficient aural capacity to hear and understand instructions shouted by Cabin Crew, without assistance beyond a hearing aid.
- The person lacks the ability to adequately impart information orally to other passengers.
- The person has:
A. A condition or responsibilities, such as caring for small children that might prevent the person from performing one or more of the applicable functions.
B. A condition that might cause the person harm if he or she performs one or more of the applicable functions listed in the following section. - Passenger must comply with all the instructions given by the Cabin Crew.
Seat Selection/Assessment/Verification Process
- Passengers who wish to read a newspaper, book etc., during take-off or landing may do so.
- As a simple guide to assist Cabin Crew members to remember the exit row seating policy, passengers that should not be seated next to over wing exits or in seats which form part of the access
route from the aisle to the exit include:
C – Children – Under the age of 15 years,
H – Hearing, sight or other disability, or with pet liners or service animals, I – Infants on lap,
P – Pregnant ladies, Prisoners,
P – Physical size,
E – Elderly if frail, and
D – Deportees. - Any person seated in an exit row seat and is deemed not capable of operating that exit must be re- seated by a Cabin Crew member before the aircraft doors are closed for departure. If all available seats are full then another passenger who is capable and willing to move should be relocated to the emergency exit row seat.
- The use of portable oxygen concentrators aboard the aircraft is prohibited for a person, using it from occupying an exit row seat.
Denial Of Transportation
- flyadeal may deny transportation to a passenger only because this passenger refuses to comply with the instructions given by the Cabin Crew, that the passenger may not occupy an exit seat due to selection criteria issues, or is unable to perform the required emergency functions. The Cabin Crew will advise the PIC of the matter.
- If the above situation applies and the only seat that will physically accommodate the person’s handicap is an exit seat, then the PIC has the authority to determine if this is indeed a matter that will require flyadeal to deny the passenger transportation. flyadeal shall make the passenger exit seating determinations required by this paragraph in a non-discriminatory manner consistent with the requirements of this section.
Charter flight
Whenever flyadeal contracts a charter flight, the exit row seating program will be communicated to the potential charter passengers at the time the aircraft is chartered
Carriage of Cargo in Passenger Compartments
- Cabin Crew shall be responsible and ensure that cabin baggage, service items and other objects are only stowed in approved areas so that they are given restraint against forward, lateral and vertical movement. 2. Items must not be stowed in lavatories or against bulkheads that are incapable of restraining articles.
- During passenger boarding the GHA and the Cabin Crew jointly must pay attention to the size and amount of carry-on baggage carried by each passenger.
flyadeal cabin baggage allowance per passenger is:
- 1 piece not exceeding 7 Kgs,
2. Families with infant shall be allowed to carry an additional 3 Kgs of cabin baggage.
Dimensions of the Cabin baggage must not exceed:
- Width – 35 cms.
- Height – 55 cms.
- Depth – 25 cms.
- Shall be of a size that will, fit within the overhead baggage locker or on the floor in front of the
passengers seat.
Baggage Off-load Policy
Cabin Crew must check that the hand baggage Passengers are carrying is suitable to bring on to the aircraft. If any items of hand baggage are too big or too heavy it should be taken away from the Passenger, tagged and stowed in the aircraft cargo hold (prior to doing so please ensure the Passengers has taken their medication, important documents like passport and valuables like currency, jewellery etc. out of the bag). A baggage tag for the same must be handed to the passenger.
flyadeal reserves the right to refuse any piece of cabin baggage that is over sized or exceeds the permissible weight allowance, unsuitably packed or unsafe for carriage within the cabin, or may pose an inconvenience to passengers and or crew.
Approved stowage locations include,
under seats extending no further back than a vertical line from the upright seat back to the floor, or in Overhead Lockers.
Carry on Policy
- Approved stowage’s must be clearly placarded with weight limitations and enclosed by latched doors. 2.Baggage placed in lockers must not prevent doors from being closed securely.
- Under seat stowage may only be used if the seat is equipped with a restraint bar and the baggage is of a size to fit under the seat. Once secured the bag should not be able to slide sideward and into the aisle.
- Jackets must not be hung on coat hooks on seats or on tray tables (where fitted) for take-off or landing.
- The Cabin Crew Members shall ensure that all carry-on bags must be securely stowed before the last aircraft door can be closed.
- Carry-on baggage must not be placed in lavatories or galley areas.
- Crew shall pay attention when opening Overhead Lockers as items may has shifted during flight as this may cause harm and hazard to passengers.
- Nothing can be stowed in seat pockets except magazines, airsickness bags and Safety Instruction Cards. It is not a good safety practice to stow meals brought onto the aircraft by passengers in seat back pockets.
- flyadeal considers meals carried on by passengers to be carry-on baggage. Even though meals may be exempt from the number of bags permitted, they still must be stowed in accordance with hand baggage regulations relating to carry-on baggage.
Overhead Locker
Carry On Baggage
Cabin Crew to ensure that emergency equipment is not damaged or obstructed by the Cabin baggage and that weight limitations are observed.
Under the seat in front
Carry On Baggage
The seat must be equipped with a restraint bar, which prevents the baggage from sliding forward or sideways; the item of hand baggage must not be of such a size that the restraint bar may not restrain it and it must not obstruct the access to or from the seat row
Bulky Items
Canes & Crutches
Skydiving Equipment
Zam Zam Water
Musical Instruments
Storage of Canes & Crutches
Flexible (foldable) travel canes (walking sticks, crutches or walking aids) of blind/ handicapped passengers may be placed beneath the row of seats or along the cabin wall (the cane must be flat on the floor) but should not protrude into the aisle or block an exit.
Skydiving Equipment
Sky diving equipment may not be carried in the aircraft cabin. This must be carried in the aircraft hold as checked in baggage.
Zam Zam Water
- For flights operating from JED, MED, TIF & YNB only, in addition to their standard hold baggage allowance; one can of Zam Zam water not exceeding 10 Kgs shall be allowed per passenger.
- The passenger must confirm the contents of the container as water and the container must be labeled appropriately.
- The container must show no signs of leakage and must be consigned as checked in baggage in a sealed water-tight transparent bag as per GACA established rules for carriage of Zamzam.
Musical instruments can be carried three (3) ways. The size and shape will determine the uplift method:
- Small instruments may be carried in the aircraft cabin as carry-on baggage, e.g. flute, violin, or saxophone,
- Larger instruments may be carried in the aircraft cabin occupying an additional seat, e.g. cello, piano accordion, or guitar, and
- Large instruments must be carried in the aircraft hold as checked baggage, e.g. double bass, or trombone
The following rules apply to the carriage of a large musical instrument in the cabin:
- The passenger shall be assigned a seat alongside their instrument,
- The instrument is only permitted to occupy a seat if the passenger has purchased a separate seat
for their instrument, i.e. two seats purchased for the one passenger, - Shall not be seated in a row adjacent to an emergency exit,
- Shall place the musical instrument against the window to allow other passengers in the row access
to their seat and must not obscure any passenger’s view of the seat belt, no smoking or exit signs unless an auxiliary sign or other approved means for proper notification of the passenger is provided, and - It must be properly secured by a safety belt to ensure it will not shift in flight or on the ground under normal flight or ground conditions.
Musical instruments can be carried as checked in baggage if appropriately packed. If a passengers wishes to transport a large bulky instrument (e.g. a guitar or cello) in the cabin, an extra seat must be purchased.
Blocked Seat Baggage
Passengers may be permitted to purchase an additional seat(s) for placing:
- Fragile or bulky cabin baggage,
2. Valuable luggage or freight such as musical instruments, works of art or scientific instruments/ equipment.
The additional seat must be booked through the
flyadeal Call Centre or at the Airport Service Desk.
The following limitations apply to a Blocked seat Baggage:
- The maximum weight of baggage carried in the seat must not exceed 75 kg per seat, (Average weight of an adult as per the Loadsheet)
- Baggage classified as Dangerous Goods must not be carried in passenger seats,
- In all the circumstances detailed below, baggage/freight on a seat must never be positioned in
emergency exit rows, - The baggage must fit between the seat arms. The seat arms can not be raised to accommodate the
cargo across more than one seat, - Baggage up to 120 cm in height is permitted in window seats. However, a bulkhead window seat is
preferred, - Baggage above 120 cm in height is permitted in the bulkhead window seat.
- Baggage must be capable of being secured to a seat by a seat belt. Cabin Crew will be responsible
for the restraint of cargo on a seat, - Baggage must not cause any discomfort or inconvenience to other passengers, and
- Baggage must not have sharp corners and must NOT cause damage to the aircraft.
A passenger may block an additional seat for personal comfort, for example passengers whose degree of obesity is such that they cannot fit into one aircraft seat. The passenger will be entitled to the standard checked baggage allowance as per the class of travel, for the extra seat, but no extra carry-on baggage allowance is permitted.
Two boarding passes are given to the passenger at check-in. The SSR code of EXST must be added to the check-in record if not already present.
Ground staff shall notify the cabin crew of such cases through the Pax Manifest.
Rows that cannot be reclined
Row 11 & 12
When passenger elects not to fly
Must do a safety check & security search
Infant seat
10 infant seats
Responsible for the Exit Seat Passenger Briefing
Who the SSCM assigns (during briefing)
Area of Responsibility (L1 & R1)
All passenger and service doors shall ONLY be opened by __ trained to open doors or __
staff
crew members
Passenger aerobridge / steps or servicing equipment (e.g. catering trucks) shall be removed from the aircraft only after the responsible __has informed the respective crew member responsible for the cabin door concerned and the door has been closed
ground handling staff
If passenger aerobridge / steps or servicing equipment is used, which do not permit closing of doors prior to the removal of the equipment; the respective doors must be secured with __ and must be closed immediately after the equipment has been removed from the aircraft.
Door safety strap
Before passengers are allowed to disembark, a ___must be given for the respective passenger aerobridge or steps.
clearance
Prior to embarkation/disembarkation; the __ shall ascertain that the step/aerobridge are properly and conveniently positioned with no space between the unit and the aircraft.
SCCM
Door Closing
- Before closing an aircraft door ensure ground staff understand the door is being closed and steps / aerobridge remain in position. The guide rail must be retracted in order to allow the door to swing to the closed position.
- The ground staff shall remove the steps / aerobridge only after the door has been closed. If Passenger steps / aerobridge or servicing equipment used, do not permit closing of the doors prior to the removal of the equipment, the respective door must be secured with the door safety strap and must be closed immediately after the equipment has been removed from the aircraft.
IN THE EVENT OF ANY DOOR COMING INTO CONTACT WITH GROUND EQUIPMENT
IT MUST BE REPORTED IMMEDIATELY AND CHECKED BY THE GROUND ENGINEER BEFORE THE AIRCRAFT DEPARTS.
IF, ON THE PIC’S AUTHORITY, THE DOOR IS TO REMAIN OPEN AND THE STEPS / AIR BRIDGE ARE NOT IN POSITION -
THE SAFETY STRAP MUST BE FITTED AND A MEMBER OF THE CREW REMAIN AT THE DOOR.
Door Closing Procedure
The SCCM shall make an announcement.
“We’re all set and ready to go . Can we please ask all Ground staff to leave the aircraft . Thank you.”
On hearing the above announcement the L4 Cabin Crew shall confirm to the SCCM via the interphone that no ground Personnel are in the AFT.
Prior to closing the last Cabin Door the SCCM must take permission from the PIC.
“Captain all passengers on board and seated, please may I close the Door”.
Once the PIC has confirmed that the last cabin door can be closed, the SCCM shall close the last Cabin Door.
Door Arming Procedure
On departure, once the last cabin door has been closed, the SCCM shall make an announcement.
“Cabin Crew ARM Doors For Departure And Cross Check”
On hearing this command the other crew shall immediately proceed to their respective door. Each crew must then arm their respective doors & physically crosscheck the opposite door.
The L4 Cabin Crew will then call the SCCM on the interphone and pass the check.
“AFT doors Armed and Cross Checked”.
The SCCM will confirm all doors Armed on the FAP .
FAP
Forward Attendant Panel
Door Disarming Procedure
When the aircraft comes to a halt at the parking bay and the Seatbelt sign goess OFF the FLIGHT DECK CREW will make an announcement.
“Cabin Crew DISARM Doors For Arrival And Cross Check”
On receiving this command all the Cabin Crew Members must disarm their respective door & physically crosscheck the opposite door.
The L4 Cabin Crew will then call the SCCM on the interphone and pass the check.
“AFT doors Disarmed and Cross Checked”.
The SCCM will confirm all the doors are disarmed on the FAP.
Door Opening
Once the SCCM has checked the FAP they must inform the L4 Cabin Crew Member via the interphone “Doors Disarmed Clear To open Doors”.
The Cabin Crew must have received ‘Positive Clearance’ from the ground staff that the steps / aerobridge are in position and it is safe to open the door. Ground staff must be positioned at the top of the steps.
Positive Clearance by the Ground staff is given by knocking on the outside of the aircraft door twice and giving a thumbs-up sign to indicate it is clear and safe to open the door.
A Cabin Crew member must be present as a witness with the door In-charge to ensure that the door is Disarmed, the seatbelt sign is switched off and positive clearance has been received.
If passenger steps or servicing equipment used, do not permit opening of the doors after positioning of the equipment, then the respective doors may only be opened immediately prior to the positioning of the equipment at the aircraft.
Once the Door is opened the Door Safety Strap must be attached until the equipment is positioned.
In this case the Positive Clearance will be given from a distance by showing a Thumbs-up sign to the respective Cabin Crew.
Cabin Crew are required to __ the door opposite their assigned door to ensure that all doors are ARMED or DISARMED. Crew from both doors must __check and agree that the door is “ARMED” or “DISARMED”.
cross check
physically
The __ will pass the check to the ___ who then will pass on the check forward to the _.
RHS Cabin Crew
LHS Cabin Crew
SCCM
In all non-emergency situations, the __who are responsible for a door are the only crew allowed to ARM / DISARM, OPEN / CLOSE their respective door.
Cabin Crew (AOR)
A Crewmember must be present with the door In-charge to ensure that the door is disarmed and Positive clearance has been received.
Witness
The witness must say ___after reconfirming the Slide Armed Warning Light is OFF.
“Clear to Open the Door”
In the event that a Witness notices a Cabin Crew Member opening the door in the armed configuration, they must immediately use the word ___
“STOP”.
After hearing this confirmation the door in Charge can fully open the door and ensure the__
gust lock has engaged.
If adjustment is required after the door is opened the door must be __ The door may be only opened once __ has been re-obtained.
closed and locked.
positive clearance
To avoid the door coming into contact with ground equipment and causing any damage, the correct positioning of steps / aerobridge must be checked as follows:
- The platform is approx. 6 inches below the door sill
2. The leading edge of the platform (including the rubber) is approx. 2 inches away from the fuselage.
It is a GACA legal requirement to give all passengers the appropriate safety briefing/demonstration for the various stages of the flight.
- Passengers must be given a verbal briefing about safety matters in both Arabic and English languages. All Arabic Public Announcements shall be followed by the English Public Announcements.
- Passengers must be provided with a Safety Instructions Card.
Prior to take-off, as soon as all passengers are on-board, passengers shall be briefed/given a demonstration (may be provided by a safety briefing video) on the following items:
- No-Smoking regulations: all flyadeal – flights are NON-SMOKING flights, prohibition of smoking in lavatories; the applicable fines for smoking on board the aircraft.
- A Statement “ Civil Aviation Law Prohibits tampering with, disabling or destroying any smoke detector in an aircraft lavatory.
- Comply with the Fasten Seatbelt and No Smoking Signs
- Seat back to be in the upright position and tray table stowed
- Location of emergency exits
- Location and use of floor proximity escape path markings
- Stowage of hand baggage
- Restrictions on the use of portable electronic devices
- The location and the contents of the safety instructions card
- The use of safety belts, including how to fasten and unfasten the safety belts.
- Location and use of life jacket
- Crew to instruct, demonstrate, and point out the location of the oxygen-dispensing equipment to
passengers.
After Take Off Procedures
- PA may be commenced after the SEAT BELT sign is switched off.
- Passengers must be reminded of:
A. No-Smoking regulations: prohibition of smoking in lavatories;
i. Fastening their safety belts and/or safety harnesses, when the “FASTEN SEAT BELT” sign is ON. Furthermore, it must be recommended to passengers to keep their seat belt fasten at all time during the flight.
Before Landing
Passengers must be reminded of:
- No smoking regulation,
- The requirement to keep or refasten seat belts and/or safety harnesses,
- Returning their seat in the upright position and stowing their tray table,
- Re-stowing their hand baggage,
- Restrictions on the use of portable electronic devices.
After Landing
Passengers must be reminded:
- No-Smoking regulations
- To keep their seat belt fastened until the Aircraft has come to a complete stop and the seat belt sign
has been switched off.
Emergency Situation
If an emergency occurs during flight, including Aircraft depressurization, the passengers shall be instructed on actions to be carried out, depending on the situation.
Demonstration Procedure
- The SCCM shall make a PA, “Cabin Crew to demonstration positions”
- The Cabin Crew shall collect their respective demonstration kits.
- The Language speaker or the SCCM must make the manual safety demonstration PA and the other
crew shall synchronise their actions in accordance to the demonstration text. - All equipment being demonstrated must be held high, safety instructions card displayed front and back and oxygen mask held high and placed over the Nose and Mouth, with the elastic band over
the head. - Cabin Crew shall commence securing the cabin immediately after the PA.
The__is expected to take a briefing from the Flight Deck crew with regards to the taxi time available for each departure and inform all the crew.
SCCM
In case of ___and not enough time available, with the permission of the flight deck, the Safety Demo may be conducted as soon as all guests are onboard and seated.
However, special coordination with the Flight Deck crew would be required to ensure that __is made during the same time.
SHORT TAXI
no PA
It is the policy of flyadeal that the Cabin Crew shall conduct a personalised briefing to the category of
passengers stated below before for every take-off:
- Passenger seated at the exit row.
- Adult with infant.
- Handicapped passenger briefing (except for handicapped passengers like single limb amputated,
Dumb passengers etc…) - Expectant mothers.
Seatbelts
Fastened
Passenger seat backs
Upright
Tray table
Stowed
Cabin baggage
Stowed
No baggage on the o/wing exit
Overhead lockers
Properly closed and locked
No emergency equipment must be obstructed by Cabin baggage
Portable Electronic Equipment
Flight/Airplane Mode and Stowed
Window shades
Open
Cabin Curtain/ Dividers
Secured open
Seating restrictions
Checked
ABP seated
Next to emergency exit row seated
Infants secured
In the adults arms or CRS
Doors
Clear of Obstruction & Armed
