9

Question 1

It is defined as “a combination of measures and human and material resources intended to safeguard international civil aviation against acts of unlawful interference”.

Answer 1

Security

Question 2

flyadeal’s primary security objective is to assure the protection and safety of passengers, crew, ground personnel, aircraft and facilities against acts of unlawful interference perpetrated on the ground or in-flight.

Answer 2

This section refers in general terms to the precautions and procedures applicable to Flying Staff and may be supplemented by information in the Flight Deck Notices. Any incident, which has a bearing on security, is to be reported to CEO and Head of Security.

Question 3

FOR OBVIOUS REASONS, ALL ORDERS AND INFORMATION ON SECURITY SHOULD BE TREATED AS

Answer 3

CONFIDENTIAL AND EXPANDED DETAILS ARE CONTAINED IN THE AIRLINE SECURITY PROGRAM.

Question 4

It is the designated national authority responsible for setting the government level aviation security policy that governs flyadeal operations.

Answer 4

The General Authority of Civil Aviation (GACA) in the Kingdom of Saudi Arabia

Question 5

The GACA is responsible for the implementation of the various aspects of the __ among the departments, agencies, operators, airports and other organisations concerned with the Kingdom of Saudi Arabia.

Answer 5

National Civil Aviation Security Program (NCASP)

Question 6

All employees of flyadeal are obliged to report any event that may affect the security and safety of flyadeal operations. Any event that either has, or may, affect the security of company operations shall be reported to the Security Department utilising the reporting methods.

Answer 6

All contractors engaged by flyadeal are deemed to have the same obligations in respect to security as employees of flyadeal. They are obliged to report any event that may affect the security and safety of flyadeal operations. Any event that either has, or may, affect the security of company operations shall be reported to the station’s Airport Manger or the relevant flyadeal Line Manager. All contractors are required to satisfactorily pass a security background check prior to the employment.
Security contractors engaged by flyadeal are deemed to have the same obligations in respect of security as employees of the flyadeal, therefore they are obliged to report any event that may affect the security of flyadeal operations. Any event that either has, or may, affect the security of company operations shall be reported to the station’s APM or their designated deputy. The role of the security contractors is to provide timely services in the areas of monitoring, maintenance, alarm response and the provision of security personnel as required for the protection of aircraft and facilities. All security contractors are required to have appropriate licenses, training and security clearances prior to being engaged by flyadeal.

Question 7

The Pilot in Command (PIC) is responsible for ensuring that any threat that comes to their attention or to the attention of their Cabin Crew is immediately reported through to Integrated Operations Control Center (IOCC).

Answer 7

The IOCC will then in turn assess the threat and apply the appropriate notification procedures.
Any routine security report, such as breaches of policy, should be transmitted by Cabin Safety Report (CSR) and forwarded in the usual manner.

Question 8

An authorized officer may enter a flyadeal aircraft for the purposes of aviation security after giving notice to the Company.
An authorized officer may ask questions necessary for the purpose of ascertaining whether the aircraft is being operated in compliance with the regulations. The person questioned is obliged to answer as completely as possible.
An authorized officer shall be given free and uninterrupted access to the flight deck.

Answer 8

General Authority of Civil Aviation (GACA) Inspectors

Question 9

GACA inspectors are authorized to undertake examinations, inspections or checks of:

Answer 9

1. The work of an aircraft’s crew,
2. The operation of the aircraft or its equipment, and
3. The ground organisation provided by the operator of an aircraft for use by the aircraft.

Question 10

The Authorized GACA officer may request carriage if their carriage in the aircraft does not mean the offloading of a passenger or of cargo being carried in the aircraft on the particular flight concerned.

Answer 10

The authorized officer may demand carriage even if their carriage may result in the off loading of a passenger or of goods if the officer considers the circumstances necessary.

Question 11

They issue permanent and temporary Airport Permits to each person who is authorized to access security restricted areas and enhanced security restricted areas. All persons must wear their Airport Permits in accordance with the issuing authority’s requirements and any person who is not displaying it will be challenged and reported.

Answer 11

The Airport Operators

Question 12

flyadeal employees on duty will display an __issued by the airport operator or another authority approved by the Kingdom and will challenge any person they observe or come across who is in a security restricted areas or an enhanced security restricted area and is not displaying a valid Airport Permit.

Answer 12

Airport Permit

Question 13

They will coordinate the issue of Airport Permits to all Flight Deck employed by the Company. They are only issued to staff whose usual duties require them to access Security Restricted Areas of an airport.

Answer 13

flyadeal Security

Question 14

Staff of flyadeal must wear the__ displayed about on the upper part of the body whenever within the security restricted area of an airport premises. Failure to comply may result in heavy fines and disciplinary action.

Answer 14

Airport Permits

Question 15

Holders of Airport Permits are to abide by the rules attached to the card when issued. They must not be loaned to any other person.

Staff is prohibited from allowing family or friend’s access to security restricted areas unless the appropriate visitor access has been approved.

An Airport Permit must not be used to access the airside of any airport by a staff member who is off duty or who is passing through the airport as a passenger, whether or not on duty travel.

Answer 15

Airport Permits are valid for a set time. Applications for reissue should be made well in advance. flyadeal will provide all other appropriate access cards and keys required whilst on duty.

Staff who lose an Airport Permit or who have it stolen must report the loss or theft as soon a practicable to the Head of Security.

Airport Permits must be returned to flyadeal upon termination of employment with the Company.

Question 16

All flyadeal staff are issued a company ID card upon joining the company. ID cards shall only be issued upon written request from the Human Resources department.

Lost or damaged ID cards must be reported to the Security department for reissue. ID cards must be returned upon separation of the employee from the company. Records of issued, cancelled and expired ID cards are kept in the Security department.

Answer 16

All flyadeal staff must be instructed that ID cards must be clearly worn on the outermost garment, above waist level at all times while on duty. Crew members on duty must additionally wear the crew ID card.

Wearing a flyadeal ID card off-duty is strictly prohibited; its use off-duty is limited to the purposes of identification at airport check-in counters or while availing discounts at partner companies.

Question 17

Pre-Flight Security Search of an aircraft must be performed:

Answer 17

1. At any time following passenger disembarkation from a terminating flight but prior to passenger embarkation and provided cleaning has been conducted and loading of baggage and cargo has not begun, for an originating flight,
2. Where a passenger boards the aircraft intending to fly but then deplanes and does not re-board, regardless of the reasons for deplaning. In these circumstances the search is to be limited to the areas to which the passenger in question had access,
3. When an aircraft brought into service, and
4. When an unauthorized person is found on board an aircraft that has already been searched.

Question 18

The Pre-Flight Security Search must include:

Answer 18

1. A visual check of the flight deck and passenger cabin of the aircraft, including catering and food preparation areas, lavatories and crew stations.
2. An examination of containers and receptacles in the passenger cabin of the aircraft, including opening and inspecting lockers and cupboards, and
3. A visual inspection of the exterior of the aircraft for obvious abnormalities or signs of tampering, including in and around wheel wells.
4. The Security Search described above is normally accomplished as part of the pre-flight inspection duties of both the Pilots and Cabin Crew.

Question 19

If any item is discovered that cannot be identified or readily accounted for, refer to the __ as applicable, who has the guidance material available in the Security Program for assessing whether such item should be dealt with as “suspicious”.

Answer 19

Airport Manager/ Airport Coordinator or Ground Handling Agent

Question 20

The request to commence boarding from the Senior Cabin Crew Member (SCCM) will not be made until the ___

Answer 20

Security and Safety checks have been completed.

Question 21

The screening of all passengers, crew members and their cabin baggage is recognized as an essential element in the fabric of safeguarding measures. All passengers and crew, and all their cabin baggage must undergo screening before being allowed access to an aircraft, an enhanced security restricted area or a security restricted area.

Answer 21

This is to ensure weapons, incendiary devices or any dangerous device, the carriage or bearing of which is not authorized and which may be used to commit an act of unlawful interference, are not introduced by any means whatsoever on board an aircraft.

Question 22

A __is an area in which people, vehicles and goods are not permitted unless they are security screened and cleared.

Answer 22

“Sterile Area”

Question 23

Diplomatic mail or pouches bearing visible external indicia of a State shall not be opened, in accordance with Article 27 of the Vienna Convention.
flyadeal shall confirm the following criteria is met before accepting diplomatic pouches or mail for carriage on a flyadeal flight in order to establish the official status of such diplomatic pouches or mail:

Answer 23

1. Ensure each diplomatic pouch bears a visible, external marking identifying it as “diplomatic” and an official governmental seal,
2. Ensure the official document accompanying the diplomatic pouch or mail certifies its status as “diplomatic”, bears governmental insignia, and states the accompanying bearer’s details, the number of pouches and the seal number of each pouch,
3. Verify the details specified in the official document match the consignment of diplomatic mail,
4. Verify the credentials of the diplomatic courier, and
5. Verify the integrity of each pouch.

Question 24

Such diplomatic mailbags shall be subjected to screening using __. At no time shall the diplomatic bag be opened or the contents physically examined. Should the screening process reveal the presence of prohibited items then the diplomatic mailbag shall be refused carriage and returned to the appropriate diplomatic personnel.

Answer 24

x-ray equipment, Explosive Trace Detection (ExTD) equipment or Explosive Detection Dogs (ExDD)

Question 25

It may convey packages that contain specific items that have been authorized in writing by the Director General of the GACA as being exempt from the screening process. Government Security Agency couriers are required to be screened and will be identified and endorsed by the appropriate Authority courier certificate and a document (way-bill) issued by the Government Security Agencies. However their personal baggage must be screened to the same standards as the baggage of regular passengers.

Answer 25

Government Security Agency Couriers

Question 26

All passenger travelling on flyadeal shall be undergo security screening as per the NCASP, passenger exempted from screening shall be travelling through royal terminal and pre-arrangement shall be coordinated with the appropriate official authorities. The following persons listed below are exempted from the Screening and Searching:

Answer 26

1. Members of the Royal Family;
2. Visiting Heads of State and Presidents, Foreign Prime Ministers and other Heads of State who travel
   through Royal Pavilion;
3. 4. 5. 6.
         Guest of Government (only who represent President, Prime ministers and Ministers); Secretary-General of the United Nations;
         President of the European Community;
         Other Persons as authorised in writing by the Appropriate Authority.

Question 27

The screening of all passengers, Cabin Crew and their cabin baggage is recognized as an essential element in the fabric of safeguarding measures. All passengers and crew, and all their cabin baggage must undergo screening before being allowed access to an aircraft, an enhanced security restricted area or a security restricted area.

Answer 27

This is to ensure weapons, incendiary devices or any dangerous device, the carriage or bearing of which is not authorized and which may be used to commit an act of unlawful interference, are not introduced by any means whatsoever on board an aircraft.

Question 28

CREW BAGGAGE SECURITY

Crew members must:

Answer 28

1. Avoid accepting items from unknown people,
2. Personally search all gifts received before packing them,
3. Ensure gifts bought overseas are wrapped in front of them,
4. Lend luggage and electronic items only to people they trust,
5. Always pack their own bag,
6. It is the responsibility of each Cabin Crew not to leave their bags unattended or unprotected at any
   moment after they have been packed,
7. Bags that are momentarily left unattended in a hotel room, the hotel reception, in the custody of a
   porter or in an office should be verified by its owner before leaving for the airport,
8. Theft of crew uniforms or crew identification should be reported immediately,
9. Crew bags should be locked, and have a crew tag to easily identify the bags
10. Beware of bag substitutions. Ensure that the bag they are bringing on board is in fact theirs, and
11. Be wary of unlocked side pockets and pouches on baggage, prone to theft or additions.

Question 29

Once hold baggage is accepted from a passenger, it must be protected against unauthorized interference. Access to baggage must therefore be restricted to those people in the following categories who have a legitimate reason for handling it:

Answer 29

1. flyadeal staff and authorized ground handling agents,
2. Passengers under the supervision of flyadeal staff and agents, but only in respect of baggage they
   checked in,
3. The operating crew of a flight about to depart, in respect of their own bags,
4. Police officers and Customs officials on duty, and
5. GACA or State aviation security inspectors on authorized duty.

Question 30

Stations may conduct the baggage reconciliation manually, through the use of an automated system or a combination of both. In all cases, the effectiveness of the measures should ensure that the baggage of the passenger who fails to board or is offloaded from the flight is removed from the flight in a timely manner.

Answer 30

Accountability of hold baggage must be performed in a location that prevents the possibility of introduction of unregistered baggage into the flights baggage compartment.

Standby bags must be clearly marked and only loaded when the passenger obtains a confirmed seat on the flight.

Question 31

flyadeal shall only transport hold baggage on an aircraft if the following requirements are met:

Answer 31

1. The hold baggage is properly marked externally to permit identification with the passenger to whom it belongs,
2. Confirmation that the passenger to whom the baggage belongs travels on the intended flight,
3. The flight shall not be permitted to depart with the baggage of a passenger who has failed to board
   or has disembarked for any reason whatsoever, whether voluntarily or involuntarily, and
4. A Baggage Security Declaration is completed.
5. These measures apply to originating, online transfer, interline and transit passengers.

Question 32

All flyadeal aircrafts are fitted with lockable flight deck doors that comply with ICAO standards and are designed to resist penetration by small arms fire and grenade shrapnel.

Answer 32

The doors can be locked and unlocked from either pilot’s station. The doors are also designed to resist forcible intrusion by unauthorized persons. Together, these features enable the flight deck crew to prevent control of the aircraft being taken from them by force.

Question 33

Flight Deck Travel

Use of the Flight Deck seat is restricted to the following personnel, with PIC approval required in each case:

Answer 33

1. Safety Pilots,
2. Pilots on observation duty,
3. Cabin Crew on observation duty,
4. Engineering staff (including MRO staff members),
5. flyadeal staff, and
6. GACA inspectors.
   At all times the Jump seat must be fitted with an approved seat belt/harness.
   Note: Members of the family of flyadeal employees must not, under any other circumstances, occupy the jump seat.

Question 34

The following categories of passengers may be considered as Potentially Disruptive:

Answer 34

1. Inadmissible passengers,
2. Deportees, and
3. Persons in lawful custody.

Question 35

If potentially disruptive passengers are to be transported by air,

Answer 35

flyadeal should be given sufficient prior notice by relevant authorities, including information about the nature and number of such passengers. Persons in lawful custody shall always be escorted.

Question 36

Written Notification to flyadeal and PIC should contain the following details:

Answer 36

1. The identity of the potentially disruptive passenger,
2. The reason for transportation,
3. Name and title of escorts, if any,
4. Risk assessment information, including reason for assigning or not assigning an escort,
5. Prior seating arrangements, if required, and
6. The nature of available documents.

flyadeal has the right to deny carriage of a potentially disruptive passenger and the PIC has the ultimate authority with respect to aircraft safety.

Question 37

It is described as a passenger who, upon arrival, has been refused entry by the local immigration or security authorities and is required to be returned to the originating station.

Answer 37

Inadmissible Passenger

Question 38

In such cases, an Inadmissible Passenger Information form, as shown below, shall be filled in and the documents along with passport of the passenger shall be handed over to the SCCM for delivery to the originating station.

Answer 38

Upon arrival at the originating station, the ground staff shall take over the passenger and documents from the SCCM

Every effort shall be made by the ground staff at the originating station to recover the return ticket cost (if applicable) from the passenger.

Inadmissible passengers, whether or not they are being escorted, and any items they are carrying, must be subjected to thorough security searching.

Question 39

Deportees and persons in custody being transported as the result of a judicial decision or state authority order, regardless of whether they are being escorted, must be subjected to a thorough security searching. A physical search of their person and their cabin baggage must be undertaken. As a policy, flyadeal shall not transport any deportees on its flights.

Answer 39

In all such cases, the Captain of the aircraft must be informed of the status of the passenger and be provided with an assessment of the likelihood of the passenger becoming disruptive during the flight.

If the Captain is satisfied that even with an escort the passenger might still be disruptive, he may refuse to carry the passenger. In the event that he refuses to carry a passenger, the Captain must include details in a General Flight Report.

Question 40

It is a person which the airline compelled by law to be taken from one place to another, whether escorted or not.

Answer 40

Person in Custody

Question 41

Person in Custody

Answer 41

Acceptance is subject to pre-clearance by the Director of Security, Reservations and payments and hence acceptance of such passengers must only be made when authorisation is granted by the Director of Security following their consultation with the authority in charge of the person in custody.

It may be necessary for a person in custody carried on flyadeal to be accompanied by an escort. The Director of Security will decide if an escort is required based on each individual case. The Director of Security will ensure all relevant details of any persons traveling under custody is made known to relevant airport handling staff and operating crew in advance of travel.

A person in custody is to be seated at the rear of the aircraft and not in an exit row.

If a person in custody is escorted, where possible, they are to be seated next to the window.

When a person in custody has a previous medical history, a special clearance for travel may be required.
Only two (2) persons in custody may be carried on any one flight. Such persons will be pre-boarded and will disembark last.

SSR code PRSN and Persons in Custody Accompanied (PICA) or Persons in Custody Unaccompanied (PICU) must be entered into the booking and at check-in.

Question 42

Under the provisions of Tokyo Convention, the PIC has the authority to deny transport to any passenger who appears to endanger safety.

Answer 42

Any refusal should be based on conduct or behavior that raises a serious concern about safety. In this context, and in accordance with national laws and international conventions, the PIC may at the point of boarding refuse transport to inadmissible persons, deportees or persons in lawful custody or request for an escort. If the PIC considers that even with an escort the passenger might still be disruptive, he/she may refuse to carry the passenger. In the event that he/she requests an escort or refuses to carry a deportee, the PIC must include details in their voyage report

Question 43

Unruly behavior at check-in, at the boarding gate, in lounges or on board the aircraft conflicts with the flyadeal’s goal to be a safe and secure airline and lowers the level of customer satisfaction felt by other passengers
It also places additional and often unacceptable burdens on crew members and ground staff.
flyadeal has a policy of zero tolerance towards disruptive passengers of all kinds. therefore:

Answer 43

1. flyadeal does not condone any physical or verbal assault by passengers on our employees whilst they are on duty or away from their home base whilst on company business,
2. flyadeal does not condone any disorderly or unruly behavior by passengers or any person on board our aircraft,
3. flyadeal empowers crews and ground staff to take reasonable steps to prevent disruptive and unruly behavior and, where necessary, to deal with it as effectively as practicable including refusal to carry the passengers who have the potential for creating disturbances on board the aircraft and who therefore could endanger the flight safety or any person,
4. To support crews and ground staff taking such action,
5. To encourage the local authorities to prosecute disruptive and unruly passengers in appropriate
   cases, especially where there have been assaults on flyadeal staff,
6. To assist and support Cabin Crew and ground staff who are required, after an incident, to give
   witness statements to the police or to appear in court proceedings when passengers are prosecuted,
7. To provide appropriate training to crew and ground staff in dealing with conflict and its aftermath, and
8. To deny future carriage to abusive passengers who remain a threat to employees or the company.
   Head of Security is responsible for maintaining the airline specific passenger blacklist.

Question 44

Legal Support

Answer 44

1. It is flyadeal’s aim to intercept and diffuse disruptive/unruly behavior before it escalates into a serious incident. On those occasions when incidents take place despite reasonable intervention by flyadeal’s staff, the company shall pursue the fullest extent of legal action against disruptive/unruly passengers,
2. The scope of action available to flyadeal in dealing with disruptive/unruly passengers is derived from the laws of the Kingdom of Saudi Arabia and international treaties and conventions. On board a flyadeal aircraft, the passenger is within the jurisdiction of the Kingdom of Saudi Arabia.
3. The PIC of a flyadeal aircraft is fully empowered to exercise their authority over disruptive/unruly passengers, the legal authority derived from the Tokyo Convention – Convention on Offences and Certain Other Acts Committed on Board an Aircraft,
4. PIC’s or their delegates shall take appropriate action in the interest of preserving safety or good discipline on board, up to and including offloading of disruptive/unruly passengers on land or restraint during flight,
5. flyadeal shall establish protocols with the Appropriate Authority of each State for addressing incidents involving disruptive/unruly passengers. The APM or their designated deputy shall ensure the handling of such passengers is in accordance with national regulations and flyadeal policy,
6. Staff involved in serious incidents must complete the necessary reports so that flyadeal can take appropriate action to prevent recurrence. Reports must include information on witnesses and their statements where available, and
7. Should there be any physical evidence, this must be preserved and turned over to the relevant authority.
8. In all cases of disruptive/unruly behavior, it is flyadeal’s policy to seek prosecution of the offending passenger. It is therefore the obligation of flyadeal’s staff and crew to report these passengers to the authorities, make the appropriate statements and insist on prosecution.

Question 45

Action to Be Taken By Ground Staff at the Check-In or Boarding Gate
During check-in or in the lounge or at the boarding gate the following procedures must be observed:

Answer 45

1. Staff shall report any observations of unusual passenger behavior at check-in, in the lounges or at the boarding gate to their superior. Where possible the passenger’s baggage will be checked in on a standby basis only. If the condition of the passenger only becomes apparent after check-in, their identity should be established and efforts should be made to locate their baggage and place it on standby until a decision is made on whether or not he will be allowed to travel,
2. Similar procedures should be followed in respect of any transfer passenger seen behaving in an unusual manner,
3. The Supervisor is to approach the passenger and assess the situation and if in their opinion the passenger is unfit for travel, inform the APM or their deputy.
4. 5.
   The Airport Manger or the Senior Staff member is empowered to exclude any passenger from the flight in accordance with the company’s Conditions of Carriage,
   Should a passenger be excluded from the flight, the following procedures must be observed:
   A. Local security authority should be informed to stand-by at the counter or boarding gate, if necessary,
   B. The passenger’s baggage must be offloaded and amendment made to the check-in records and relevant on-board documents,
   C. Report the incident and document the incident on the passenger’s PNR,
   D. Consider initiating prosecution of the passenger if flyadeal’s staff were verbally or physically
   abused or if there was any damage to flyadeal’s property,
   E. Depending on the seriousness of the offence, consider sending a request to blacklist the
   passenger to the Head of Security,
   F. If the APM or their designated deputy accepts the passenger for travel, the following
   procedures must be observed, and
   G. Communicate the information on the passenger’s behavior and the decision to board him/her
   to the PIC and SCCM.
   If the APM or their designated deputy accepts the passenger for travel, the following procedures must be observed:
   A. Communicate the information on the passenger’s behavior and the decision to board him/her to the PIC and SCCM

Question 46

Action to Be Taken By Ground Staff after Passenger Boarding

If the passenger is to be offloaded after boarding, the following procedures must be observed:

Answer 46

1. PIC or SCCM member shall inform the APM or senior staff,
2. The APM, Senior Staff or their deputy must notify the local authority to stand-by at the gate to assist
   in offloading the passenger. Offload passenger’s cabin and hold baggage and amend the check-in records and the relevant on board documents. It must be ensured that all personal belongings of the unruly passenger are offloaded,
3. Conduct an aircraft security search of the areas accessible to the offloaded passenger.
4. Hand over the passenger to the local authorities and ensure they initiate prosecution,
5. Report the incident and document the incident on the passenger’s PNR,
6. Cancel the passenger’s booking and ensure their ticket is not rebooked on subsequent flyadeal
   flights, and
7. Depending on the seriousness of the offence, consider sending a request to blacklist the passenger
   to the Head of Security.

Question 47

Procedures in the Air

Answer 47

flyadeal’s crew has a duty to enforce the law against disruptive passengers and to ensure that on-board safety and security is not compromised. Crew are required and empowered to act decisively in response to disruptive passenger incidents and to restrain passengers when necessary. However, crew should be mindful that an over robust initial response might cause the incident to escalate.
The primary aim must therefore be to calm the passenger and defuse any threatening or violent situation. The class of a passenger’s travel or their status is irrelevant when safety or security is being jeopardized.
Irrational actions by a passenger might be early indications of forthcoming unruly behavior. Crew members who notice a passenger behaving irrationally should report their concerns to the Senior Cabin Crew member. If in doubt, they should first seek a second opinion from a colleague. A conversation with the passenger could establish the reason for the strange behaviour and provide a valuable insight into the passenger’s intentions. In all cases the passenger’s conduct should be monitored until it is clear that no risk exists.
Unwise or excessive drinking often causes incidents of unruly behavior in flight. In order to reduce the risk of alcohol related incidents crews are to advised to decline to accept for boarding any passenger who is clearly intoxicated or under the influence of psychoactive substances.
Whenever incidents of unruly or disruptive passenger occur in-flight, the crew response to such incidents should be appropriate to the level of threat posed by the passenger. Categorisation of the incident is described below. These guidelines will assist crew in determining the seriousness of the incident and deciding upon appropriate action.
Four defined threat levels of passenger disturbances have been established to give a common definition and a broadly understood reference that can be used to describe an ongoing incident in way that facilitates the understanding of the crew and the ground personnel as to what level of seriousness the situation has reached.

Question 48

Levels of Threat

The four levels are:

Answer 48

Level 1 – Disruptive Behaviour (Suspicious Or Verbally Threatening)
Level 2 – Physically Abusive Behaviour
Level 3 – Level 1 Or 2 Behaviour Continuing After Warning
Level 4 – Attempted Breach Or Actual Breach Of The Flight Deck Compartment In Flight

Question 49

Level 1 – Disruptive Behaviour (Suspicious Or Verbally Threatening)
Response

Answer 49

1. Communicate with Flight Deck and other Cabin Crew, relay passenger details and report the incident,
2. Be attentive to other activity (possible diversion for more serious incidents),
3. Initiate lockdown of Flight Deck compartment,
4. Suspend traffic in clear zone,
5. Alert ABPs,
6. Attempt to defuse situation, and/or issue verbal warning or a Passenger Disturbance Report if the verbal warning has already been issued and passenger failed to obey it, and
7. PIC to consider announcement.

Question 50

Level 2 – Physically Abusive Behaviour

Response

Answer 50

1. Communicate with Flight Deck and other Cabin Crew, relay passenger details and report the incident,
2. Be attentive to other activity (possible diversion for more serious incident),
3. Initiate lockdown of Flight Deck compartment,
4. Suspend traffic in clear zone and block with galley carts,
5. Issue Passenger Disturbance Report,
6. PIC to notify ATC and airline and request that law enforcement personnel meet the aircraft upon arrival,
7. PIC should consider diversion and landing plan,
8. Solicit help from other members of crew and passengers, and
9. Consider use of restraint equipment and Able Bodied Passengers (ABPs) if the passenger’s
   behavior escalates
10. Given Or An Escalation To Life Threatening Behaviour.

Question 51

Level 3 – Level 1 Or 2 Behaviour Continuing After Warning

Answer 51

1. Communicate with Flight Deck and other Cabin Crew,
2. Suspend traffic in clear zone and block with galley carts and
3. ABPs,
4. Solicit help from other members of crew and passengers,
5. Use of force to subdue perpetrators,
6. Use of restraint equipment,
7. PIC declare an emergency and activate landing plan,
8. Squawk appropriate transponder code, and
9. Prepare for possible rapid descent.

Question 52

Level 4 – Attempted Breach Or Actual Breach Of The Flight Deck Compartment In Flight

Answer 52

1. Maintain aircraft command and control at all costs,
2. Communicate with Flight Deck and other Cabin Crew,
3. Solicit help via the public address system from Cabin Crew and passengers,
4. Defend Flight Deck compartment using whatever force is necessary to eliminate the threat,
5. Use all necessary force to subdue and restrain perpetrators,
6. PIC declare an emergency and activate landing plan,
7. PIC to Squawk appropriate transponder code, and
8. Prepare for possible rapid descent.

Question 53

During an unruly/disruptive passenger incident of any level, the incident is to be dealt with solely by the resources within the cabin. At no time must a member of the Flight Deck leave the flight deck to assist the Cabin Crew.

Answer 53

Under no circumstance may a Cabin Crew member attempt to access the flight deck while an incident is taking place in the cabin. All communications with the PIC must be made through the interphone. The Passenger Disturbance Report (PDR) shall be kept out of the flight deck for the duration of the flight; this document must be signed by the SCCM on behalf of the PIC, when he so authorizes it. The SCCM and crew members involved in an incident must complete the Crew Statement form and hand it over to ground staff upon arrival.

In all cases where it is decided by flyadeal to allow an offending passenger to continue thier journey on a connecting flyadeal flight the PIC of that flight must be informed by IOCC through ACARS or flyadeal Duty Manager (outstations), and shall exercise final authority on whether the passenger may continue their journey.

Question 54

It is defined as “any security, asset protection or loss incident or event, whether of a personal or business nature, considered by the originator or observer to be sufficiently serious to prejudice the safety, security, profitability or prestige of flyadeal”.

Answer 54

Reportable incident

Question 55

Reports by crew are made through:

Answer 55

1. Flight Deck : Air Safety Report (ASR), and

2. Cabin Crew: Cabin Safety Report (CSR) or Cabin Crew Report.

Question 56

Disobeying the ‘No Smoking’ signs puts safety at risk. flyadeal adheres to a Zero Tolerance Policy towards such incidents on board the aircraft.

Answer 56

In all cases where smoking is observed on flyadeal aircraft (including the use of artificial devices such as electronic cigarettes), or where there is substantial evidence that a passenger has been smoking, a verbal notification is to be issued to such passenger stating: “You are requested to observe the ‘No Smoking sign’. Smoking on board a flyadeal flight is a serious offence. This matter is against the Aviation Law and will be reported to the local authorities at the next destination.”
The passenger’s details, together with the circumstances of the offence, should be passed to the PIC for inclusion in an Air Safety Report.

Question 57

Passengers Smoking in the Lavatory/Cabin

Answer 57

1. When Cabin Crew observe a passenger/s smoking in the cabin and/or in the lavatory, or where there is substantial evidence that a passenger has been smoking, they must issue a verbal notification.
2. “You are requested to observe the ‘No Smoking sign’. Smoking on board a flyadeal flight is a serious offence. This matter is against the Aviation Law and will be reported to the local authorities on arrival”.
3. SCCM must immediately inform the PIC, who shall in turn briefly inform the Operations e.g. ‘Require that Security meet this aircraft. A passenger has been smoking,’
4. SCCM and all crew members involved in the incident must write a statement to be submitted to flyadeal APM or their representative upon arrival,
5. The first action of the Operations shall be to relay the message to the flyadeal Duty Manager/Office,
6. After landing SCCM must hand over passenger/s details and the written statement/s to flyadeal
   Duty Manager,
7. Upon arrival, the crew witness, the PIC and/or the flyadeal Duty Manager as required by the local
   authorities, must hand over the passenger to the local authorities to seek prosecution, and
8. The flyadeal Duty Manager must document the incident on the passenger’s PNR and complete a
   Security Occurrence Report.

Question 58

Passengers Smoking While the Aircraft Is On the Ground

Answer 58

1. When Cabin Crew observe a passenger smoking in the cabin and/or in the lavatory, or where there is substantial evidence that a passenger has been smoking while the aircraft is still parked on the apron, the PIC must be informed without further delay in order to require that security meet the aircraft and the passenger be immediately disembarked and handed over to the local authorities for prosecution, and
2. Should the aircraft be already taxiing, the PIC shall have the discretion to decide if the aircraft returns to the apron for the above mentioned or if the passenger is handed over to the authorities at the next destination for prosecution.

Question 59

In accordance with GACA NCASP ( National Civil Aviation Security Program), the unauthorized carriage of weapons on board a flyadeal aircraft is prohibited. However, firearms may be carried in the aircraft’s hold flyadeal shall not knowingly permit any person to have a weapon on or about their person or property, concealed or unconcealed, accessible to him/her on board an aircraft.
Firearms and ammunition shall not be carried on the flight deck or in the cabin of an aircraft, in the custody of the PIC or any other crew member.

Answer 59

flyadeal shall not knowingly permit any person to transport a weapon defined as munitions of war, an incendiary device or a loaded firearm in hold baggage on board an aircraft. Approval must be obtained from GACA should munitions of war be intended for transportation as hold baggage on any flyadeal aircraft.

Question 60

Any passenger wishing to carry a sporting firearm or ammunition in their hold baggage on a flyadeal flight may do provided they present documents accrediting the approval of the movement of the firearm from the States of origin, transit (if applicable) and destination.
The passenger must sign the Declaration of Surrender of Firearm.

A flyadeal staff or authorized representative must ensure the weapons are presented to the local authorities, which shall confirm they are unloaded. This shall be done in the presence of the passenger and the flyadeal staff or authorized representative.

Answer 60

The firearm must be wrapped and packed separately in a hard-sided, lockable container and the ammunitions must be securely packed in a sealed and strong wooden, metal or fiberboard box or other packaging specially designed to carry small amounts of ammunition.

This secure packaging must be contained inside a hard-side suitcase or in the hard-sided case containing the firearm. The maximum gross weight of the ammunition must not exceed 5 kgs. per passenger and must not be combined into more than one package. The ammunition must not contain any explosive or incendiary projectiles. The baggage containing the firearm(s) and ammunition must be locked before being accepted for carriage.

Question 61

They are not authorized to carry weapons in the cabin of any flyadeal aircraft.

Answer 61

Foreign protection officers

Question 62

In exceptional circumstances and only on the direction of GACA, specially trained and officially authorised ___may be required to be deployed to travel on board flyadeal aircraft.

Answer 62

In-flight Security Personnel (IFSP)

Question 63

Should an undeclared firearm or ammunition be discovered at check-in or at a security screening point, the local law enforcement agency is to be informed.

Answer 63

Under no circumstances should flyadeal staff or agents take possession of or handle firearms or ammunition discovered in this way.

Question 64

Guns, Firearms and other devices that discharge projectiles devices designed to cause serious injury by discharging a projectile, or capable of being mistaken for such devise, including:

Answer 64

1. Firearms of all types, including pistols, revolvers, rifles, shotguns,
2. Toy guns, replicas and imitation firearms capable of being mistaken for real,
3. Weapons,
4. Component parts of firearms, (excluding telescopic sights),
5. Compressed air and CO2 guns, including pistols, pellet guns, rifles and ball,
6. Bearing guns,
7. Signal flare pistols and starter pistols,
8. Bows, cross bows and arrows,
9. Harpoon guns and spear guns, and
10. Slingshots and catapults.

Question 65

Devices designed specifically to stun or immobilize, including

Answer 65

1. Devices for shocking, such as stun guns (e.g. tasers) and stun batons,
2. Animal stunners and animal killers, and
3. Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper or capsicum
   spray, tear gas, acid sprays and animal repellent sprays.

Question 66

Objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

Answer 66

1. Items designed for chopping, such as axes, hatchets and cleavers,
2. Ice axes and ice picks,
3. Razor blades, box cutters,
4. Knives with blades of more than 6 cm,
5. Scissors with blades of more than 6 cm as measured from the fulcrum,
6. Martial art equipment with sharp points or sharp edges, and
7. Swords and sabres.

Question 67

Workers Tools

Answer 67

1. Tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:
2. Crowbars,
3. Drills and drill bits, including cordless portable power drills,
4. Tools with blades or shafts more than 6 cm. Capable of use as weapons, such as screwdrivers,
   chisels,
5. Saws, including cordless portable power saws,
6. Blowtorches, and
7. Bolt guns and nail guns.

Question 68

Blunt Instruments

Objects capable of being used to cause serious injury when used to hit including:

Answer 68

1. Baseball and softball bats
2. Clubs and batons – such as billy clubs, blackjacks, and night sticks.
3. Martial arts equipment.

Question 69

Explosives and Incendiary Substances and Devices

Answer 69

1. Explosive or incendiary substances or devices of being used to cause serious injury or threatening the safety of the aircraft including:
2. Ammunition,
3. Blasting caps,
4. Detonators & fuses,
5. Replica or imitation explosive devices,
6. Mines, grenades and other explosive military stores,
7. Pyrotechnics, including fireworks,
8. Smoke generating canisters or cartridges, and
9. Dynamite, gunpowder and plastic explosives

Question 70

Liquids, aerosols and gels, (LAG’s) unless in individual containers with a capacity not Greater than 100 milliliters (or equivalent) and contained in one transparent resealable plastic bag of a capacity not exceeding 1 liter (or equivalent).

Answer 70

The contents of the plastic bag shall fit comfortably and the bag shall be completely closed. The size of the plastic bag must not exceed 20cm x 20cm (8 inches x 8 inches). Exemption should be made for medications, baby milk/foods and special dietary requirements.

Question 71

EXCEPTIONS TO THE LIST OF PROHIBITED ITEMS

Answer 71

Khunjar (Ceremonial Dagger)

Medical

Question 72

Ceremonial daggers are worn by Gulf national VIPs. At boarding, such daggers are to be collected by customer service staff, placed in a secure envelope and handed to the Senior Cabin Crew Member for stowage on the flight deck. On arrival, the identity of the owner is to be positively established and the dagger is to be returned only to this person.

Answer 72

When wearing national dress and on official business, Ministers, Under Secretaries and Ambassadors are exempt from the above procedure and may retain their Khunjar in the aircraft cabin.

Question 73

Some medical items required by a passenger, such as needles for passengers with diabetes, may be accepted for in-cabin use during flight for their intended purpose with the approval of a flyadeal representative. These items are permitted to be kept with the person requiring them to be administered during the flight. For such approval to be granted, persons must hold a:

Answer 73

Medical certificate outlining the medical reason and nature of the equipment taken on board or If they are an insulin treated diabetic, proof of their condition (e.g.: diabetes national card or certificate, medical statement, etc.) as evidence that the passenger needs to carry diabetes equipment, such as:

1. Insulin pen,
2. Pump,
3. Syringes,
4. Needles, and
5. Glucagon kit.

Question 74

flyadeal employees shall ensure the __ are advised when items, such as needles, are carried in the cabin. The PIC shall be verbally notified by the __or their designated deputy at the outstations or by flyadeal __, of the passenger details, their seat, their requirements and the type of items carried. Cabin Crew must inform the passenger that they should refer the objects immediately after usage to the crew for proper disposal.

Answer 74

Screening Authority, the PIC and the Cabin Crew
Airport Manager
Security or IOCC

Question 75

It is important that all staff develop a “security conscious” approach with respect to the Company aircraft and other assets.

Answer 75

The crew members should be vigilant in ensuring that unauthorised persons are denied access to the aircraft and areas where there is a potential danger for sabotage or damage.

Question 76

Although the detailed circumstances of bomb threats vary from case to case, the handling of threat will always be in four distinct phases. These are:

Answer 76

1. Receipt of the warning,
2. Assessment of the warning,
3. Action in response to the warning, and
4. Investigation to identify the people responsible.

Question 77

The sole responsibility for assessing the validity of bomb threats directed against flyadeal aircraft rests with the Initial Assessment Team. It is the sole responsibility of this team to authorize communication of the threat to an aircraft in flight or on the ground, a station or an area affected; this shall be done at their discretion, according to the classification of the threat.

Answer 77

IOCC shall contact the Initial Assessment Team (IAT) as per the procedures established in the Group Emergency Management Manual when information on a bomb threat against flyadeal is received.
The action taken in respect of a bomb threat will be influenced by the nature of the threat and the way in which the threat is made known.

Question 78

The IAT shall use Positive Target Identification (PTI) to determine whether the threat poses a real danger or not.
PTI will lead the Initial Assessment Team (IAT) to one of the three following conclusions regarding the threat level:

Answer 78

1. GREEN: A warning which may not identify a target or a specific group of targets, or which lacks credibility. Present counter measures negate threat.
2. AMBER: A warning that can be related to one or more targets but where there is doubt about its credibility or about the effectiveness of existing counter measures, or where information is insufficient to make alternate decisions on its classification. This may involve danger and may require augmentation of countermeasures.
3. RED: A specific warning where the threat is of a nature, which permits identification of a specific target, or where the caller has positively identified himself or the organisation involved and is judged credible. This is likely to involve danger to people, property or commercial activities and therefore merits countermeasures.

Question 79

Initial Action on Receipt of a Written Bomb Threat

A person receiving a written BOMB THREAT should:

Answer 79

1. Avoid touching the paper upon which the threat is written or typed as it may provide forensic evidence, like fingerprints, to help the Investigating agency identify the sender. Any envelope or packaging should also be retained for collection by local authorities, and
2. Complete the Bomb Threat Report Form.

Question 80

It is responsible for deciding on and ordering the implementation of any additional measures necessary to counter the assessed threat in accordance with the classification of the threat.

Answer 80

The Initial Assessment Team (IAT)

Question 81

PIC shall brief SIC and SCCM on the threat and the need for a search. Instigate a search of the remainder of the passenger cabin after making a suitable announcement over the PA system. Suggested wording is:

Answer 81

“Ladies and Gentlemen this is Captain………..speaking. I regret to advise that there will be an interruption to this flight. We have received a message that an explosive material may have been loaded on to the aircraft. In the interest of your safety we are going to make a thorough search of the aircraft. Instead of taking off, we shall taxi the aircraft to a suitable area. The Cabin Crew members will supervise your disembarkation and accompany you to a safe position. Arrangements for your comfort while the aircraft is being searched will be advised after disembarkation”.

Question 82

Threats made against aircraft on the ground assessed as Red or Amber may justify some or all of the measures in the following list. The decision on the actions to take shall be determined by the Emergency Management Team:

Answer 82

1. Disembarkation of passengers and crew with all hand baggage,
2. Removal of aircraft to a remote part of the airport,
3. Unloading of hold baggage,
4. Unloading of cargo, courier material and mail,
5. Checking the integrity of catering and aircraft stores,
6. Searching the aircraft,
7. Requiring passengers to identify their baggage,
8. Rescreening or searching hold bags before re-loading,
9. Rescreening and searching passengers and hand baggage before re-loading, and
10. Reloading cargo, courier material, mail and diplomatic bags only if they have been screened and searched.

Question 83

Threats made against aircraft on the ground assessed as Red or Amber may justify some or all of the measures in the following list. The decision on the actions to take shall be determined by the Emergency Management Team:

Answer 83

1. Disembarkation of passengers and crew with all hand baggage,
2. Removal of aircraft to a remote part of the airport,
3. Unloading of hold baggage,
4. Unloading of cargo, courier material and mail,
5. Checking the integrity of catering and aircraft stores,
6. Searching the aircraft,
7. Requiring passengers to identify their baggage,
8. Rescreening or searching hold bags before re-loading,
9. Rescreening and searching passengers and hand baggage before re-loading, and
10. Reloading cargo, courier material, mail and diplomatic bags only if they have been screened and searched.

Question 84

When a bomb warning against an aircraft in-flight has been assessed by the Threat Assessment Team as being credible and designated code Red, as outlined in the Security Program, the PIC will be notified and one or more of the following procedures initiated:

Answer 84

1. Recalling the aircraft to the departure airfield,
2. Requiring the aircraft to divert and land as soon as possible, or
3. Carrying out an on-board search.

Question 85

Recall or Diversion

Answer 85

When this option is ordered by the IAT, the PIC should follow the Cockpit Procedures set out in the Flight Deck Operating Manual for the aircraft type. On landing, the airport authorities may require the aircraft to taxi to a pre- designated, remote part of the airfield. ATC instructions are to be followed. PICs should take advice from IOCC on whether or not to immediately disembark passengers using emergency chutes.

Question 86

Decision on the need for an on-board search will be made by the IAT in conjunction with the PIC.

Answer 86

On-Board Search

Question 87

Action by Flight Deck (Bomb Warnings)

Answer 87

1. PIC shall call SCCM to flight deck and advise them of the nature of the threat against the aircraft and of the need for a search,
2. PIC shall instruct Cabin Crew to make an unobtrusive search of lavatories, galleys, vestibules and wardrobes using the appropriate aircraft search check list. (Unless threat information indicates the seat areas or Overhead Lockers are a more likely hiding place),
3. Search the cockpit,
4. If nothing is found, instigate a search of the remainder of the passenger cabin after making a suitable
   announcement over the PA system. Suggested wording is:
5. “Ladies and Gentlemen may I have your attention please. This is PIC……….speaking. Each
   year airlines including flyadeal receive a number of telephone calls regarding threats to company property and aircraft. After investigation, these invariably prove to be hoax calls. Nevertheless they are all treated seriously and often result in a search to confirm that there is no danger. Such a call has been received that could refer to this flight. We are therefore returning to……. airport (or diverting to ………. airport). In the meantime I have instructed the Cabin Crew to make a search of the cabin. During the search crew members will ask you to identify and search your hand baggage for any unidentified items. Please remain calm and give your full co-operation and stay seated unless you are asked to move. I will speak to you again as soon as the search is completed,” and
6. Maintain constant contact with flyadeal IOCC and pass regular progress reports.

Question 88

Action by Cabin Crew (Bomb Warnings)

stowage areas to be searched

Answer 88

1. SCCM must brief Cabin Crew on the need for the search and must allocate crew members to search particular sections of the cabin using on-board checklists. Vestibules, galleys and lavatories shall be searched first in a manner that does not draw the attention of the passengers. If a suspicious item is found, isolate the area and report to the PIC the location and description of the item,
2. If seat areas and Overhead Lockers are to be searched, enlist the cooperation of the passengers using the PA system. They may be asked to search their own hand baggage and report if they have detected an unidentified item or if they are carrying anything for someone not traveling or Searchers must report anything suspicious or out of place but not touch it, and
3. Small groups of passengers must be asked to leave their seats to allow the seats, cushions and

Question 89

Search Procedure

Answer 89

If, during the search of the aircraft, a suspected bomb is discovered, the following action is to be taken:
1. A description of the suspect item is to be passed to IOCC Jeddah for advice from IED/EOD expert, who will determine if the device can be moved and will advise on any other actions to take,
2. Possible actions to take may include:
A. Diverting the aircraft to the next available airport,
B. Recalling the aircraft to the departure airport, and
C. Moving the item to the Least Risk Bomb Location (LRBL).
3. In consultation with the IED/EOD expert, PIC shall determine (via PA announcement) whether any EOD expert is on board,
4. Should the flyadeal IED/EOD expert decide it is safe to move the device, Cabin Crew should:
A. Move passengers as far from suspect item as possible,
B. Prepare the Least Risk Bomb Location (LRBL),
C. Remove any emergency and safety equipment from the LRBL,
D. Move passengers to seats as far away from the LRBL as possible and instruct all passengers
to keep heads below seat back levels, and
E. When instructed by the PIC, move the device to the LRBL.

Question 90

Cabin Procedures

Answer 90

EOD – PIC will announce “IS there an EOD personnel on board?”. By using the abbreviations, only persons familiar with EOD (Explosive Ordinance Disposal) will be made aware.
DO NOT CUT OPEN WIRES, SECURE AGAINST SLIPPING and AVOID SHOCKS.
Secure in the attitude found and do not lift before having checked for an Anti- Lift ignition device. Move passengers at least 4 seat rows away the bomb location. On full flights, it may be necessary to double up passengers to achieve standoff from the suspect device.
Passengers near the bomb should protect their heads with pillows, blankets.
All passengers must remain seated with seatbelts on and, if possible, head below the top of the head - rest. Seat backs and tray tables must be in their full upright position. Service items may need to be collected in order to secure tray tables. The Cabin Crew must command passengers to switch off all portable electronic devices

Question 91

Bomb – Check no Anti-Lift Device

Answer 91

1. To check for an anti-lift switch or lever, slide a string or stiff card, (such as the Safety instruction card) under the bomb, without disturbing the bomb,
2. If the string or card cannot be slipped under the bomb, it may indicate that an anti-lift switch or lever is present and that the bomb cannot be moved.
3. If a card is used and can be slid under the bomb, leave it under the bomb and move together with the bomb. If it is indicated that an anti- lift device is present, it may be possible to move the bomb together with the surface on which the bomb is located such as a shelf or seat cushion,
4. If it is not possible to move the bomb, then it should be surrounded with a single thin sheet of plastic (e.g. trash bag), then with damp materials, and other blast attenuation materials, such as seat cushions and soft carry-on baggage. Move personnel and passengers as far away from the bomb location as possible,
5. Emergency equipment’s (PBE, fire extinguisher…) located close to the LRBL must be removed and stowed in alternate location, and
6. All galley and IFE equipment’s located close to the LRBL must be switched off.

Question 92

If The Bomb Can Be Moved

Answer 92

1. Place the bomb as close as possible to the center of the RH Aft cabin door,
2. Move passengers at least 4 rows away from the Least Risk Bomb Location (RH aft cabin door). If the other seats are full, these passengers should double up by lifting the center armrests and secure
   themselves with Extension seatbelts,
3. Passengers near the bomb should protect their heads with pillows, blankets, etc. and sit in the brace
   position,
4. All passengers must remain seated with seat belts on and, if possible, head below the top of the
   headrest. Seat backs and tray tables should be in their full upright position,
5. RH aft cabin door must be disarmed,
6. Build up a platform of solid baggage against the door up to about 25cm (10 inches) below the middle
   of the door,
7. On top of this, build up at least 25cm (10 inches) of damp materials such as wet jackets, clothes etc,
8. Place a single sheet of plastic (e.g. trash bag) on top of the damp materials this prevents any possible
   short circuit. Do not omit the plastic sheets, as the suspect device could get wet and possibly short
   circuit electronic components causing inadvertent device activation.
9. Carefully carry the bomb to the Least Risk Area in the attitude found and place on top of the damp
   materials in the same attitude and as close to the door structure as possible,
10. Place an additional single thin sheet of plastic over the bomb,
11. Build at least 25cm (10 inches) of damp material around the sides and on top of the bomb,
12. Do not place anything between the bomb and the door and minimize the airspace around the bomb,
    and
13. Ensure that the suspect device, when placed on the stack against the door, is above the slide pack
    but not against the door handle, and if possible, avoid placement in the view port.
    The idea is to build up a protective surrounding of the bomb so that the explosive force is directed in the only unprotected area into the door structure. Fill the area around the bomb with seat cushions and other soft materials such as hand luggage (saturated with water or any other non flammable liquid) up to the cabin ceiling, compressing as much as possible. Secure the least risk area stack in place using belts, ties or other appropriate material. To reduce the damage more material should be stacked around the bomb.
    Note: Use only soft material. Avoid using Materials containing any Inflammable liquid and any metal objects, which could become dangerous projectiles

Question 93

ALTERNATE LOCATIONS MUST NOT BE USED WITHOUT

Answer 93

CONSULTING WITH AN AVIATION EXPLOSIVES SECURITY SPECIALIST. NEVER TAKE A SUSPECT DEVICE TO THE FLIGHT DECK

Question 94

Action on Landing

Answer 94

The action to be taken on landing will depend on whether or not a suspect item has been found or the information gathered by the Threat Assessment Team indicates that an immediate evacuation is warranted.

Question 95

Item Found/Immediate Evacuation Required

Answer 95

Aircraft to be halted as soon as possible in a location agreed with ATC and passengers disembarked using emergency chutes. Passengers and air crew must leave all cabin baggage on board the aircraft. Cabin Crew and ground personnel will assist in moving the passengers to a safe location. The Ground authorities will then assume control of the incident.

Question 96

Nothing Found/Immediate Evacuation Not Required

Answer 96

A controlled disembarkation via the aircraft stairs should be carried out with passengers taking all their cabin baggage with them.

Question 97

Protection of the Aircraft whilst Taxiing
Protection must be provided against the possibility of stowaways boarding a flyadeal aircraft while taxiing
or at the runway end at airports assessed as facing that risk.

In such cases, the APM shall seek consultation with the Head of Security in order to request the local authorities to:

Answer 97

1. Provide a vehicle to accompany the aircraft from the time of push- back until take-off,
2. Clear vegetation adjacent to the taxiway or runway,
3. Improve perimeter security and access control, and
4. Increase security patrols.

Should these requests be ignored, the APM should consult with the Head of Security in order to implement countermeasures to mitigate the risk.

Question 98

Responsibility for maintaining the company’s contingency plans to deal with a hijack rests with the Chief Operations Officer.

Answer 98

The plans take into account the company policy that in any hijack the safety of the passengers, crew and aircraft is of paramount importance and therefore has priority over every other consideration. The safety of the passengers and crew of a flyadeal aircraft subjected to an act of unlawful seizure is the priority of the company; flyadeal shall convey this message to the authorities of the State responsible for responding to the incident and shall endeavour to establish a rapport with such authorities to ensure this is recognized.

Question 99

Response

Answer 99

The responsibility of responding to an act of unlawful seizure rests with the authorities of a State in accordance with their contingency plans. flyadeal shall ensure support is provided to the Authority responsible for responding to an instance of unlawful seizure of a flyadeal aircraft through the activation of the Initial Assessment Team and the subsequent activation of the Group Emergency Response Team if required.

Question 100

Attempting to provide guidance on how to effectively respond to a hijacking is problematic given that the scenarios diverge widely. flyadeal crew shall be aware that the primary objective in such a situation is to ensure the inviolability of the flight deck while ensuring the safety of the passengers and the crew.

Answer 100

The PIC is given full support to exercise their powers as the PIC of the aircraft and has the final decision, in conjunction with the State’s response team, on the actions to take should any such incident take place.

Question 101

Hijack Situation: Likely Behavior Syndromes

Answer 101

Stockholm Syndrome

Question 102

“An unconscious natural survival technique whereby hostage and hostage-taker establish a degree of empathy with each other as a result of positive contact over a period of time”:

Answer 102

Stockholm Syndrome

London Syndrome

Question 103

Stockholm Syndrome

Answer 103

1. Cabin Crew develop an affinity with the hijacker(s). This could be used to the Flight Deck ’s advantage, yet also poses a threat when the same persons may become overly concerned with the hijacker’s well being, and
2. When people are confined in a very small space over a long period of time, a natural gelling process takes place and relationships develop. The behavior manifestations can encompass camaraderie, closeness, empathy and even love between the hostages and terrorists. Such behavior occurs especially with hostages where the hijack is prolonged accompanied with a creeping doubt as to whether measures are under way to secure their release. Unless hostages are aware of this aspect, it could thwart all effort being undertaken to secure their release. Most security advice tells crews to ‘establish rapport’ with the hijackers and show sympathy to the cause. However, a trained and ruthless terrorist may well allow this to be exploited later.

Question 104

London Syndrome

Answer 104

Also known as the ‘Suicide by Terrorist’: ‘an unconscious technique employed by a hostage that over a period of time results in the hostage-taker resenting the captive”. The Cabin Crew fails to play the role of the good hostage and becomes argumentative. This can be perceived as threatening behavior by the hijacker(s) who may, in extreme circumstances, eliminate the threat,

Question 105

John Wayne Syndrome

Answer 105

“The feeling of helplessness often felt by male hostages in a crisis situation when they wish they could be the hero but are actually impotent to respond and depression results”:

Question 106

John Wayne Syndrome

Answer 106

1. Cabin Crew, male or female, are likely to feel as if they have failed in some way should a hijack occur, and
2. Many will have had dreams of how they would save the day. Yet when faced with the reality of a hijacking, feel worthless.

Question 107

Hijacker Situation: Likely Behavior Syndromes

Hijackers fall into one of the following four types:

Answer 107

1. Criminals who might use aircraft hijacking to extort money, to gain the release of prisoners, to escape justice and to avoid extradition. In almost all circumstances they are well armed and very determined,
2. Mentally unbalanced who are usually seeking publicity. They are extremely dangerous and have to
   be handled with great care,
3. Refugees who are usually escaping from repressive regimes. They invariably value their own lives
   and respect the lives of others, and
4. Terrorists are well organised and trained, armed and disciplined. They usually have a political aim.
   They are likely to be fanatical and will pursue their aim aggressively. Terrorists are likely to care little for their own personal safety. Many terrorist inspired hijacks have involved acts of extreme violence against passengers and crews. Bear in mind, that such hijacker may be actively assisted by the Authorities in the State to which they have ordered the aircraft PIC to fly.

Question 108

Some hijackers may desire to die under spectacular circumstances. They may seem to be confused. They may fail or refuse to name a destination or persist in ordering the flight to a destination that it is impossible to reach. They may create highly unstable situations, changing orders as the flight progresses.

Answer 108

The crew should attempt to determine the hijacker’s intended destination. A hijacker with no firm destination or a clearly impossible destination in mind may be considering suicide. This person creates a high- risk situation. A hijacker with a firm, reasonable destination in mind probably creates a situation of less immediate risk.

Question 109

If information is received that a suspected or declared hijacker is on board before take-off, the aircraft should be returned to the terminal. The crew will not attempt to evaluate or search suspicious persons. Trained security personnel will do this.

Answer 109

Any crew member who gets the opportunity, should inform the PIC on the interphone system of a hijacker(s) presence in the cabin by using the specific code words. If this is not possible the crew should try and discreetly inform the PIC by any means that are available.
Note: The specific code words are taught only in training and do not form part of this manual for security reasons.

Question 110

The attitude adopted by the crew towards hijackers and any relationship set up between the two parties may be vital in helping to resolve the situation and in bringing the incident to a successful conclusion. Personal contact between Cabin Crew members and the hijackers is very important, especially in the case of a lone hijacker. Any relationship established could be invaluable in achieving the primary objective, namely the safe landing of the aircraft and the release of the passengers and crew.

Answer 110

In all cases the hijackers must be denied access to the flight deck and should be discouraged from dealing directly with the PIC of the aircraft. Any request for face-to-face contact with the PIC is to be denied and any communication with him is to be by electronic means.
Always remember that there could be others in the hijack team who remain seated amongst the hostages and do not disclose themselves initially.

Question 111

An interest should be shown in the hijackers’ problems and they should be encouraged to talk. However, in sympathizing with hijackers there are several things that should be avoided. These can be summarized as follows:

Answer 111

1. Do not antagonize or argue with the hijackers especially on political subjects,
2. Do not “talk down” to them or appear to be superior,
3. Do not try to disarm the hijackers, even the accidental discharge of a firearm in the cabin can be
   extremely dangerous for all on board,
4. Do not make them feel cornered and always ensure that only one member of the crew approaches
   them at any one time,
5. Do not become mentally aligned with the hijackers,
6. If a hijacker appears to be mentally disturbed, do not refer to insanity or mental disorders, and
7. Do not make any move unless the hijackers understand the reasons.

Question 112

There are occasions when complete honesty with the hijackers will be the best approach. For example, when operational problems exist such as fuel shortages or when airports are closed to hijacked aircraft, frank explanations are more likely to gain the hijackers’ cooperation. All crew members should be made aware of what the hijackers are being told so that any inconsistency that might generate fear and over- reaction is avoided.

Crew should not suggest any course of action to the hijackers.

If hijackers try to prohibit the use of the radio, crew should insist that the Air Traffic Control must know of the aircraft’s position so as avoid the possibility of a mid-air collision. If the hijackers demand a change of radio call- sign, crew should be alert to the Air Traffic Control difficulties that could result.

Answer 112

If permitted, the public address system should be used to inform and reassure the passengers. They should be advised to remain seated and to co-operate with the hijackers and the Cabin Crew. To restrict possible movement in the cabin, the “fasten seat belt” signs should be switched on.

Whilst in flight, negotiations with the hijackers should be confined to the safe conduct of the aircraft to the required destination. This is likely to be made difficult by the hijackers withholding information on their plans. They will probably only reveal the plans in a piecemeal fashion during the journey.
It could be that the hijackers demands are operationally impossible or too dangerous. In such cases crew should try to talk the hijackers out of their intentions by explaining the flight safety hazards.

Question 113

Once on the ground, crew should endeavor to detach themselves from the main negotiating process and put the hijackers in direct contact with the authorities concerned. If crew members are forced into the position of acting as a communications link between the hijackers and the authorities, they should avoid answering questions from the authorities on behalf of the hijackers and should not be drawn into expressing opinions on the likely actions of the ground organisation.

Cabin Crew should aim to keep the passengers as quiet, calm and as comfortable as possible. If crew are able to move around and speak to the passengers, they should try to allay their fears by keeping them informed of what is going on.

Passengers are usually compliant in such situations, but it may be necessary to restrain anyone who becomes aggressive or hot-headed.

Answer 113

Try to maintain morale by keeping the passengers occupied as far as it is possible. The hijackers may of course restrict movement within the cabin and it may be necessary to negotiate with them to allow passengers to move to and from the lavatories. Give particular attention to the elderly, the sick and mothers with small children. It would be advisable to organise other passengers to help to look after them. In particular, locate any medically qualified passengers and obtain the permission of the hijackers for them to help the sick.

Crew should be prepared for the incident to be lengthy. While on the ground, ask for toilet servicing to be provided. If the cabin becomes too hot or too cold, any available system should be used to an acceptable temperature, including permission to run the main engines to use the aircraft’s own air-conditioning system.
The cabin should be kept as clean and tidy as possible and passengers allocated their own cups and cutlery. Permission should be sought for food and water to be brought on board. Such requests may be refused initially and it may therefore be necessary to ration any food and water already on board the aircraft.

Question 114

Quick Reference Guide for Cabin Crew

Answer 114

1. Keep hijackers out of the flight deck, attempt to divert their attention,
2. Comply with the initial demands of the hijackers, avoiding conflict and arguments,
3. Attempt to identify the type of hijacker and relay the information to the PIC,
4. Attempt to identify the number of hijackers and the type of weapons they hold and they claim to hold;
   attention should be paid to accomplices who might not have disclosed themselves yet,
5. Use the code words indicated in the Cabin Crew Manual or push button code to communicate the
   emergency to the PIC if use of interphone is not possible,
6. Never open the flight deck door,
7. Keep passenger manifest and other flight related paperwork away from the hijackers,
8. Efforts should be made to keep a sense of normalcy in the cabin,
9. Establish a rapport with the hijackers, showing interest in the cause,
10. Be aware of the effects of the Stockholm Syndrome,
11. Restrict the amount of crew dealing with each hijacker to one or two,
12. Divert hijacker resentment by assigning blame to local authorities if demands are not met,
13. Organise crew activities,
14. Locate medically qualified passengers and seek approval for them to tend to the sick,
15. Keep passengers calm and quiet,
16. Be aware of passengers who might take individual initiative against the hijackers,
17. Seek approval from hijackers to provide service to passengers,
18. Prepare for a prolonged incident by allocating cutlery and cups to passengers, negotiating for
    passenger’s use of the lavatories and rationing meals and beverages,
19. Maintain the hygiene and sanitary conditions of the cabin,
20. On the ground, negotiate with hijackers to request toilet and water service and fresh supplies of water and food, and
21. Negotiate the release of the elderly, the sick and the minors.
    Note: No statement should be made without permission of the CEO/COO.

Question 115

SECURITY INCIDENT REPORTING
Responsibilities
The Company

Answer 115

flyadeal has a legal obligation to report certain types of incidents to the Saudi Arabian General Authority of Civil Aviation (GACA) or to the police. Similar legal obligations to report incidents exist in other countries to which the airline operates.

Question 116

SECURITY INCIDENT REPORTING

Head of Security

Answer 116

The Head of Security is responsible for reporting certain incidents to senior executives, to the GACA and to other law enforcement and security agencies. Unless local procedures require immediate reporting to the police, all reporting to agencies outside the airline is to be done by, or after consultation with the Security Department.

Question 117

“Any security, asset protection or loss incident or event, whether of a personal or business nature, considered by the originator or observer to be sufficiently serious to prejudice the safety, security, profitability or good name of flyadeal.”

Answer 117

Reportable Incidents

Question 118

Reportable incidents are categorized into two groups, . The lists are not exhaustive. Where there is any doubt about the categorization of or the need to report an incident, advice should be sought from the Security Department or, out of normal hours, the IOCC.

Answer 118

List 1 and List 2

Question 119

Incidents of the types listed in Section 9.20.4 (List 1) must be reported immediately to the __-Staff are to report any such incidents without delay to their __

Answer 119

Head of Security, Jeddah or, in the case of bomb or hijack threats, to the IOCC.
Supervisor or IOCC.

Question 120

Incidents of the types listed in Section 9.20.5 (List 2) are to be reported to the __by the end of the working day or operational shift in which the incident occurs.

Answer 120

Head of Security or IOCC

Question 121

Written Reports

Answer 121

Initial reports made verbally or by SITA are always to be followed up in writing. A CSR/ASR may be used.

Question 122

List 1 Incidents

Answer 122

1. Declarations of war,
2. Attacks against airports, aircraft or flyadeal premises,
3. Bomb threats,
4. Other threats (e.g.: extortion/letter threats),
5. Kidnapping of any flyadeal employee,
6. Injury to passengers or flyadeal staff as a result of a security incident,
7. Any discovered breach of security processes, particularly discrepancies in passenger baggage
   reconciliation discovered after an aircraft has departed,
8. Loss from, or of, valuable cargo; cargo being given security handling and Category ‘A’ diplomatic
   mail,
9. Loss of notified firearms, including sporting weapons, and ammunition,
10. Discovery of un-notified firearms, including sporting weapons,
11. Discovery of explosives, explosive devices, detonators or incendiary devices,
12. Security related incidents involving drunk, violent or abusive passengers on board an aircraft,
    whether in-flight or not,
13. Unauthorized access to flyadeal aircraft,
14. Hostile or damaging media activity,
15. Tests or inspections by Government bodies that are critical of flyadeal security and have a direct
    impact on the aircraft operation,
16. Security related incidents involving prominent people,
17. Civil unrest in the area of flyadeal line airports,
18. Suspicious or malicious damage to aircraft, or
19. Incidents including arrests implicating flyadeal contract security staff.

Question 123

Incidents involving failure to comply with formal aviation security procedures concerning:

Answer 123

1. Screening of passengers cabin baggage,
2. Screening of hold baggage,
3. Screening of Flight or Cabin Crew and baggage,
4. Searching of aircraft,
5. Protection of baggage,
6. Baggage reconciliation,
7. Cargo, courier or mail, or
8. Aircraft catering.

Question 124

List 2 Incidents

Answer 124

1. Security related incidents involving drunk, violent or abusive passengers either pre-departure or post disembarkation,
2. Unauthorized access to areas controlled by flyadeal or its agents,
3. Illegal access to other areas used by flyadeal,
4. The taking into custody of an flyadeal employee whilst in the course of their business for an offence
   which, if proven, is liable to be punished by a heavy fine or imprisonment,
5. Threats against flyadeal staff,
6. Loss from, or of, non Category ‘A’ diplomatic mail, uniforms; ID documents or security passes,
7. Loss or misappropriation of flyadeal documents,
8. Routine tests or inspections by Government aviation security inspectors,
9. Security related incidents implicating flyadeal staff,
10. Fire on flyadeal premises,
11. Passengers under judicial or administrative constraints, e.g. deportees, refusals and medical
    escorts,
12. Malicious damage to flyadeal premises or property, or
13. Loss (other than by short-shipment or misrouting) from, or of:
    A. Passengers’ baggage,
    B. Cargo, Courier shipments or Mail, and
    C. flyadeal Property

Question 125

There will be occasions when the Security Department, as a result of their continuous monitoring of security intelligence and world events, will assess that the threat to flyadeal operations or interests has increased. When this happens, it is likely that the Security Department will order some adjustment of the security measures to counter the increased threat.

Answer 125

According to the assessment, the Standard Security Measures (SSM) will be increased to either Enhanced Security Measures (ESM) or High Risk Security Measures (HRSM) which are detailed in this chapter, will be ordered.

Question 126

There are three categories of security measures:

Answer 126

1. Standard Security Measures (SSM) –These are the basic security measures, which must be applied at all times,
2. Enhanced Security Measures (ESM) – These are the enhanced security measures, which should be applied in addition to the standard security measures. They are required when the general threats against flyadeal increases and when the Head of Security instructs that they should be implemented, and
3. High Risk Security Measures (HRSM) – The high-risk security measures are to be applied in addition to the standard security measures and the enhanced security measures, when there are VVIP flights or when the Head of Security judges that there is a threat directed against a specific flight.

Question 127

These are the basic security measures, which are applied at all times.

Answer 127

The primary purpose of controlling access to aircraft in service is to maintain the security integrity of the aircraft. A secondary purpose is to prevent pilferage and vandalism.

For originating flights access control is to be enforced from the time the security search begins and is to continue until doors are closed prior to departure. For turnaround aircraft and transit stops, access is to be controlled at all times while the aircraft is on the ground

Question 128

Stringent control of access to the aircraft must be carried out. Only authorised persons and vehicles are allowed in vicinity of the aircraft or ground equipment. All Company staff in ramp areas or in the airport restricted zone must wear an Identity card.

Answer 128

If there is any doubt about the identity or authority of a person attempting to board the aircraft, then the law enforcement agencies and the Airport Manager must be informed immediately.

Question 129

The GACA Flight Operations Inspectors and Surveyors, Customs, Immigration, Police Officers and the Company Security Inspectors may board flyadeal aircraft at any time in the Kingdom of Saudi Arabia or overseas to carry out their official duties.

Answer 129

All such personnel carry an identity document issued by their controlling authority and which they must be asked to produce.

Question 130

Generally the public is not permitted to the airside of an for the purpose of viewing the aircraft.

Answer 130

In exceptional cases for public relations or during sales promotion, aircraft visit may be authorised by the Head of Security in conjunction with the PIC. The responsible staff member must accompany visitors.

Question 131

Aircraft Interior Search

Answer 131

The aircraft must be searched thoroughly before the passenger boarding and after the completion of catering and cleaning. The search ensures that no unauthorised person or any prohibited articles are on- board.

If security staff is not available, then the search may be carried out by the Cabin Crew members under the supervision of a Flight Deck member and/or with the assistance from technical personnel. The result of search must be reported to the PIC before departure.

Before passenger boarding Cabin Crew are required to complete the security search.

At transit where passengers disembark the aircraft, the remaining passengers on-board should be asked to identify their personal belongings so that any items left on-board by the disembarked passengers can be readily identified.

After passenger disembark the aircraft a search must be performed in the areas accessed by the passengers (i.e. cabin, lavatories, galley … etc) during the flight, to ensure that no items have been left on- board by the disembarked passengers.

Question 132

Flight Deck and Exterior Search

Answer 132

The aim of this search is to ensure that the aircraft has not been interfered with in a manner, which would jeopardise its safety.
Searching of flight deck is directly concerned with safe operation of the aircraft. Only Flight Deck or designated staff are competent to search this area.
To ensure aircraft airworthy, the PIC or an authorized engineer shall check the exterior of the aircraft.
Before the aircraft undertakes the first flight of the day, and if circumstances dictate on turnarounds, the PIC when inspecting the aircraft exterior should be mindful of security considerations. Additionally all easily accessible quick release panels should be inspected.

Question 133

Searching and Guarding of Aircraft

Answer 133

Aircraft search and guarding are necessary to protect passengers, crew and aircraft during all phases of flight. The Company will ensure that the same is complied with.
The result of search must be reported to the PIC. It is the PIC’s responsibility to search those areas directly concerned with the safety of aircraft (i.e. flight deck and aircraft exterior).

After completion of the search, aircraft must be guarded until the doors are closed for departure in order to prevent access of unauthorized person or deposit of any prohibited articles (i.e. weapons, explosive devices … etc) being placed on the aircraft, which could endanger the safety of aircraft.

Question 134

Maintaining the Sterility of the Aircraft
After an aircraft has been searched, only people in the categories listed below shall be allowed access to it.

Furthermore, possession of an appropriate pass or identity document does not, in itself, justify access. There must also be a legitimate reason for the access:

Answer 134

1. flyadeal staff, employees of agents and ground handlers,
2. Operating Crew,
3. Passengers (on production of a boarding pass),
4. Members of the Police, Customs and Immigration authorities, and
5. Government Aviation Security Inspectors on duty.

At crew slip stations, the PIC should nominate a crew member to remain on board to control access to the aircraft until the relieving crew takes over the task. Where timings are such that inbound and outbound crew do not overlap, access is to be controlled by ground staff or by contracted guards specifically employed for the purpose. At transit stations, the PIC should ensure that an adequate number of crew remain on the aircraft to prevent unauthorized people from having access to it and to oversee the work of the cleaning and catering staff.

Question 135

Hold Baggage

Answer 135

All accompanied hold baggage must be x-ray screened or hand searched. After search, the hold baggage must be kept under surveillance until it is being loaded onto the aircraft.

Question 136

Sealing of Aircraft

Answer 136

At outstation where the aircraft is left unattended, the Flight Deck shall liaise with the handling agent and arrange for the aircraft to be sealed.

The seal number must be entered in the Aircraft Technical Log. When the aircraft is attended to, the Aircraft Technical Log is to be annotated when tag is removed.

If the aircraft seal has been breached, a complete search of the aircraft must be performed by the crew members or security staff.

Question 137

Protection of Aircraft Not In Service

The level of protection given to an aircraft not in service is to be such that:

Answer 137

1. Unauthorized people are prevented from boarding the aircraft, and
2. Easy and uninterrupted access to the exterior of the aircraft denied.
   When an aircraft is left unattended, the following measures shall be taken to protect it:
   Aircraft shall be parked in a well lit and observable area, away from fences or building, which would facilitate access.

Question 138

When the aircraft is accessible through stairs only:

Answer 138

1. All exterior doors and exits of the aircraft must be closed,
2. All stairs must be removed, and
3. Ensure no portable stairs, lift devices or passenger transfer vehicles are in the immediate vicinity of
   the aircraft.

Question 139

When the aircraft is accessible by a Aerobridge:

Answer 139

1. All exterior doors and exits of the aircraft must be closed,
2. The door between the terminal and the aerobridge must be locked; ensure no portable stairs, lift
   devices or passenger transfer vehicles are in the immediate vicinity of the aircraft, and
3. The aerobridge must be removed from the aircraft and its controls deactivated.

Question 140

At stations requiring enhanced or high risk security measures, tamper-evident seals shall be attached to all access points of the aircraft by either the engineer or the ground handling agent when the aircraft servicing has been completed. A record of the number of the security seal must be maintained and if it is established on re-opening the aircraft before it is taken back into service, that the seal has been tampered with, removed or replaced with another numbered seal, the aircraft must be searched.

Answer 140

If it is not possible to carry out the measures described above, the aircraft must be guarded. Parking of such aircraft in well lit or patrolled areas of the airport is also highly desirable.

Question 141

Enhanced Security Measures

Answer 141

These measures to be applied in addition to the standard security measures. It is implemented when the threat against the Company increases or as and when advised by the Head of Security.

Question 142

Control of Access to Aircraft

Answer 142

Stringent control of access to the aircraft must be carried out. Identification (i.e. identity card/passenger boarding card) of all persons boarding the aircraft must be thoroughly checked to prevent unauthorized access. If there is any doubt about the identity or authority of a person attempting to board the aircraft, then the law enforcement agencies and the Airport Manager must be informed immediately.

Question 143

Pre-Flight Search of Aircraft

Answer 143

The aircraft must be searched thoroughly before the passenger boarding and after the completion of catering and cleaning.

The search is designed to ensure that no unauthorised people are on board and that no prohibited articles, which could be used to seize control of the aircraft or cause an explosion or fire, are concealed on it. The search must include the following.

1. Flight deck,
2. Galley,
3. Cabin,
4. Seats including the lifejacket stowage and seat cushions,
5. Lavatories,
6. Overhead Locker,
7. Holds, and
8. Any area of the aircraft where passengers may have had access during the preceding flight.

Question 144

In addition uplifted items into the aircraft such as catering supplies … etc must also be searched.
Every effort must be made to ensure that no foreign objects have been placed in any openings or other vulnerable areas of the aircraft exterior.

Answer 144

If security staff is not available, then the search may be carried out by the Cabin Crew members under the supervision of a Flight Deck member and/or with the assistance from technical personnel. The result of search must be reported to the PIC before departure.
After completion of the search, aircraft must be guarded until the doors are closed for departure.

At transit where passengers disembark the aircraft, the remaining passengers on-board should be asked to identify their personal belongings so that any items left on-board by the disembarked passengers can be readily identified.

Question 145

Search of Crew Members

Answer 145

All Crew members will under go security search, their baggage must be screened and if it is stowed in the hold, it must be accounted for. Crew members must be checked against their ID card by security staff before boarding the Aircraft.

At stations where crew and their cabin baggage are not physically searched before they enter the area of the airport then the PIC at thier discretion can make arrangements to carry out the search through the Airport Manager. In such a case body search should be carried out by the person of same gender as the Cabin Crew Member

Question 146

Aircraft Servicing Personnel

Answer 146

Airport Managers shall arrange the search of aircraft servicing personnel and their equipment thoroughly before they are allowed to board the aircraft.

Question 147

Hold Baggage

Answer 147

All accompanied hold baggage must be x-ray screened or hand searched. All unaccompanied hold baggage must be searched by hand. After search, the hold baggage must be kept under surveillance until it is being loaded onto the aircraft.

Question 148

High Risk Security Measures

Answer 148

These measures to be applied in addition to the standard security measures and enhanced security measures. It is implemented at the time of VVIP movement or when the Head of Security judges that a threat is directed against a specific flight.

Question 149

Searching and Guarding of Aircraft

Answer 149

The aircraft should be guarded at all times when on ground. No person shall be allowed near the aircraft unless it is related to the duty.

A sample of fuel must be taken, tested and retained until 12 hours after the aircraft has reached its destination.

Question 150

Cargo, Mail, Company Mail and Hand-of-Crew Shipments

Answer 150

There should be no uplift of cargo, courier packages, small express parcels and mail without specific reference from the Head Security. Company mail (documents) may be carried provided that they are specifically authorized by the Airport Manager. Other items may not be carried unless they can be inspected by x-ray or searched by hand.

Question 151

Aircraft Servicing Personnel

Answer 151

It is recommended that personnel rostered to service the aircraft should be carefully selected and that the identity should be checked against their personal ID cards and the roster. The servicing personnel must be searched and any items they are carrying, including standard toolboxes, must be security screened or hand searched. A record should be kept of the names and staff numbers of all personnel who service the aircraft.

Question 152

Crew Baggage

Answer 152

All crew baggage must be x-ray screened or searched by hand.

Question 153

Catering Supplies

Answer 153

All in-flight catering must be thoroughly searched
The oil container used for topping up should be sealed and retained until 12 hours after the aircraft has reached its destination. Any oil drawn off should be retained in a sealed container for the same period.

Question 154

Food and Potable Water Supplies

Answer 154

Samples of the supplied food and potable water should be kept in sealed containers and refrigerated until 12 hours after the aircraft has reached its destination.

Question 155

Passenger Procedures

Answer 155

Other than the VIP and thier entourage, embarking passengers and their cabin baggage must be hand searched.

Question 156

Unaccompanied Hold Baggage

Answer 156

Unaccompanied hold baggage is not to be carried.