1-4 Flashcards
The Cabin Crew Manual has been prepared in accordance with .
GACAR’s
It reflects valid company policies, Regulations and Procedures.
CCM
All the procedures are in line with the latest Cabin Crew Operating Manual Issued by the .
Manufacturer
This manual details the ____ that are applicable to operations in flyadeal aircraft. It provides the basis for all safety and survival training within the company. In addition, it also references the applicable GACAR’s.
Company Policies, Emergency Procedures, Safety Equipment and Cabin Crew Emergency Drills
flyadeal Cabin Crew Manual shall form part of the ___
Aircraft library
They will be provided with a copy of the manual for reference.
All flyadeal Pilots, Cabin Crew and Concerned Departments
Cabin Crew must carry their personal copy, fully amended to ALL
“Training Courses” and “Operational Duties”.
The relevant personnel shall adhere to the rules and regulations contained in the Cabin Crew Manual at all times. All Crew Members shall be responsible for the proper execution of their duties that:
- Are related to the safety of the aircraft and its occupants.
- Are specified in the instructions and procedures laid down in the Cabin Crew Manual.
GACA
The General Authority for Civil Aviation (GACA)
The GACA within the Kingdom of Saudi Arabia (KSA) has agreed detailed aviation requirements for the safe operation of aircraft
GACAR’s.
GACAR’s.
GACA Aviation Regulations
They can board the aircraft, as they are responsible for carrying out their official duties and checks of the airline’s operations.
The GACA or National Regulatory Authority Flight Operations Inspectors, surveyors and Cabin Safety Inspectors
They carry an official identity document as issued by the applicable national regulatory authority. They must be asked to produce their identity documents when boarding company aircraft.
Flight Operations Inspectors and Surveyors
They are subject to the laws of the Kingdom of Saudi Arabia.
flyadeal Operations
The rules relating to Air Operations are defined by .
GACA
It is defined as a Crew Member other than a Pilot who performs in the interests of the safety of passengers and duties assigned by flyadeal.
Cabin Crew
All safety related announcements must first be made in __then in __.
Arabic
English
flyadeal declares __ as its standard and common language.
English
Thus, the English language shall be used for:
- All inter-crew communications, including communications with ground staff,
- All line operations, including training and evaluations,
- All training processes and documents, and
- All operational documentation and correspondence of the company.
Personnel within the Operations Division may hold two positions in the __. This is subject to the approval of the COO and may require the approval of the GACA.
Operations Divisions Structure
Cabin Services Department Organization Structure
Director of Operations
Head of Cabin Services
Cabin Crew Base Supervisor (SCCM, CCM)
Manager Cabin Crew Training and Standards (Cabin Crew Instructor, Cabin Crew Line Trainer)
They are responsible for the safe and efficient operation of the aircraft and compliance with GACA Aviation Regulations (GACAR’s).
Cabin Services Department
Carriage of Cabin Crew
09 - 50 SC (01 CC)
51-100 SC (02 CC)
For each additional unit (or part of a unit) of 50 passenger seats above a seating capacity of 100 passenger seats. (01 additional CC)
Normal Full Complement
04
Normal Minimum Number for Dispatch
04
GACAR Minimum for Dispatch
04
Minimum Number for Boarding
03
Crew Member Requirements During Passenger Boarding, Deplaning, and at Stops Where Passengers Remain on Board/ Aircraft Evacuation Capability
flyadeal does not permit Crew to leave the aircraft during passenger boarding and disembarkation. However, during operations, if there are any conditions that require the Cabin Crew to leave the aircraft the following precautions should be taken:
- The Cabin Crew that leaves the aircraft remains within the immediate vicinity of the door through which passengers are boarding,
- The Cabin Crew that leaves the aircraft only conducts safety duties related to the flight being boarded,
- The aircraft engines are shut down,
- At least one floor level exit remains open to provide for passenger egress, and
- The Cabin Crew will be evenly distributed in the cabin closer to the floor level exits to be able to
conduct an evacuation if required.
MINIMUM REQUIREMENTS OF CABIN CREW
- Minimum age 18 years.
- Have passed a medical assessment of Class 3 or higher.
- Remain medically fit to discharge specified Cabin Crew Member duties.
- Complete a Medical:
A. It is normally valid for 48 months except that for holders who have passed their 50th birthday the interval is reduced to 24 months.
B. In cases where corrective eyeglasses or lenses are required for the vision, Cabin Crew shall wear the prescribed glasses or lenses while on flight duty and shall carry a spare set of these glasses or lenses. - Be able to read, speak, write, and understand the English language.
- Succesfully complete the flyadeal Approved Training Program.
As per flyadeal HR Policy the minimum age at the time of Recruitment is __ years and the maximum age is __years.
21
35
Minimum Requirements for Senior Cabin Crew Member (SCCM)
Cabin Crew Members with twelve (12) months previous air carrier experience or
flyadeal Cabin Crew
Member with six (6) months experience are eligible to upgrade to Senior Cabin Crew Member (SCCM).
Cabin Crew must carry the following items and valid documents:
- Personal Flashlight with batteries
- Updated and Current Cabin Crew Manual,
- Passport with up to date relevant visas,
- GACA Airman Certificate (after training)
- Company Identity Card
- Vaccination Card (if required),
- . Cabin Crew Medical Certificate
GACA Airman Certificate issued by the GACA, which is valid for __. This certificate must be handed over to the __ for renewal of validity in good time before expiry.
3 years
Office
Must wear while airports, outermost garment above waist area ID available to any airport staff
GACA Airman Certificate
It must be obtained in the event of a CMC being misplaced. The CMC complies with the specifications of ICAO Doc. 9303.
police report
ICAO
International Civil Aviation Organization
It is issued by the Training department and is valid for __, must be renewed annually. It is the attestation of successful completion of Safety Training to a Cabin Crew Member.
Cabin Crew Licence
12 months
It is issued by the GACA and constitutes medical validation. It is normally valid for __ except that for holders who have passed their 50th birthday the interval is reduced to __. Cabin Crew may be subjected to additional medical examinations or assessments at regular intervals and the validity of the medical certification may be restricted to less than __.
Cabin Crew Medical Certificate
48 months
24 months
48 months
Must be always worn while on duty and whenever in Company premises and should not wear during passenger boarding.
Company Identity Card
Loss or theft of the Identity Card shall be reported to the __as soon as possible. If away from base the incident should be reported to the __.
HR Department
PIC
flyadeal Cabin Crew Member are responsible to the assigned ___ for the safety and comfort of passengers.
Pilot in Command (PIC)
SCCM
General Responsibilities of CCM
- Assist the PIC as required concerning administrative duties in relation to the flight,
- Support the PIC in the maintenance of a proper standard of crew discipline, conduct and personal
appearance, and - Maintaining a thorough working knowledge of all aspects of customer care including Cabin Services
and general passenger handling regulations.
- A Cabin Crew shall be responsible for the proper execution of his duties that:
A. Are related to the safety of the aircraft and its occupants; and
B. Are specified in the instructions and procedures laid down in the Cabin Crew Manual.
- A Cabin Crew shall:
A. Report to the Captain any fault, failure, malfunction or defect which he believes may affect the airworthiness or safe operation of the aircraft including emergency systems.
B. Report to the Captain any incident that endangered, or could have endangered, the safety of operation; and
C. Make use of the Cabin Safety Report, a copy of the report(s) shall be communicated to the PIC concerned.
D. Cabin Crew Members should report for duty legally rested and in a state of good health,
If a Cabin Crew should become ill, they should inform __at least __ before a scheduled report for duty,
Integrated Operations Control Centre (IOCC)
six hours
Enumerate Specific Responsibilities of Cabin Crew
- If a Cabin Crew should become ill, they should inform Integrated Operations Control Centre (IOCC) at least six hours before a scheduled report for duty,
- Each Cabin Crew Member is responsible for the pre-flight check of emergency equipment,
- The safety demonstration must be carried out professionally,
- The securing of doors and girt bars must be double checked and confirmed verbally with the SCCM,
using the interphone as necessary, and - Cabin Crew Members must ensure that passengers strictly observe the no-smoking rules and on
disembarkation must take care that all hand baggage and personal belongings are removed. - Checking the passenger cabin for correct location and security of all items of emergency equipment and the visual serviceability checks (contents where appropriate) of portable emergency equipment
and reporting to the PIC that these checks have been carried out. - The comfort and well being of passengers and the necessary catering equipment, bonded stores,
etc. are correctly stowed,
Responsibilities of SCCM
- The pre-flight briefing of passengers on emergency equipment and exits and bringing to the passenger’s attention the written instructions when these are provided,
- Ensuring that all passengers have their seat belts fastened for taxi, take-off, landing and during flight when directed by the PIC,
- Ensuring that items of passenger baggage in the passenger cabin are properly secured and stowed in the passenger compartment approved stowage spaces,
- On the PIC’s instructions, showing the passengers where life jackets are situated and giving practical demonstration as to how they are to be fitted and used, and
- The pre-flight briefing of passengers on the method of use of the oxygen provided in the aircraft and advising the passengers when the use of oxygen is recommended.
This person is responsible for all aspects of operation of the aircraft and its occupants. This includes operational control for the commencement continuation, diversion and termination of the flight.
Pilot in Command (PIC) (Left)
This is the PIC’s deputy and is to assume command, should the PIC become incapacitated.
The Second- in-command (SIC) (Right)
The chain of command for an operating crew is:
Pilot in Command (PIC),
Second in Command (SIC),
Flight Engineer (If Carried)
Senior Cabin Crew Member (SCCM) – L1, Other Cabin Crew in order of Seniority.
Manual Revision Process:
- REMOVE: The page must be removed.
- INSERT: The page must be inserted. If not associated with a REMOVE instruction, the page is new
and does not replace an existing one. - Record Of Revision (ROR): Holder must revise the manual at the date specified in the amendment
and complete the ROR. - List Of Effective Sections (LES): With each normal amendment an updated “List of Effective
Sections” will be issued, which will enable the holder to check whether his manual is up-to-date.
The List of Effective Sections must be inserted in to the CCM and must be a part of the CCM. - A Black Vertical Line shall be used to highlight revised elements.
They are issued whenever there is a need to change a procedure immediately or to give information
of equipment modification.
Cabin Crew Notice
They are filed under the Chapter 00 tab, until the appropriate chapter is revised with the relevant
information they contain.
Cabin Crew Notice
CCN are numbered and shall be issued on
Yellow A5 pages
They provide information of a temporary or non - critical nature, or to reiterate to Cabin Crew the use
of the correct procedures and current practices.
Cabin Crew Information Circular
They should be displayed on the Crew Notice Boards and in the
Briefing rooms.
Cabin Crew Information Circulars
Cabin Crew Information Circulars would be published on the
Crew Sharepoint site
CCIC shall be issued on
White A4 pages
Aircraft Direction Terminology
FWD LHS RHS Leading Edge Trailing Edge Aft or Rear
FWD
Forward
LHS
Left Hand Side
RHS
Right Hand Side
Used to pitch the aircraft’s nose up or down known as changing the aircraft’s pitch attitude.
Elevators
Used to roll the aircraft into bank angles to enable it to turn. One wing goes up and the other wing goes down.
Ailerons
Enables the aircraft to yaw, forcing the tail to move from left to right. Moves left or right.
Rudder
Allows the Pilot to trim the aircraft to maintain climb, cruise or descent pitch attitude without having to maintain pressure on the elevators.
Stabilizer
Used for takeoff and landing to increase lift allowing the aircraft to fly at slower speeds.
Trailing edge / leading edge flaps
In a turn it may deploy a variable amount to assist the aileron in rolling the aircraft. The amount of deployment is greater at lower speeds. It can also be used as speed brakes to reduce lift on both wings allowing the aircraft to descend faster without increasing airspeed. Speed brakes are used during landing to reduce the lift and help improve wheel braking.
Spoilers
Moveable parts of the wing, which increase the depth and curvature used during takeoff and landing to increase lift, allowing the aircraft to fly at slower speeds, fully deployed for landing to slow the aircraft down.
Flaps
The body of the aircraft.
Fuselage
Edge of a control surface which is the most forward or ‘leads’ the surface through the air.
Leading Edge
The aft edge of a control surface.
Trailing Edge
The under-carriage, which consists of wheels and legs.
Landing Gear
Engines are always numbered from
LEFT TO RIGHT
A/C
Aircraft
ABP
Able Bodied Passenger
ACSD
Aviation Child Safety Device
AED
Automated External Defibrillator
AFT
REAR
AGL
Above Ground Level
AOG
Aircraft On Ground