9. Team Training

Question 1

Education

Answer 1

Learn how to think

Question 2

Training

Answer 2

• Proficiency in a skill.

- Produces measurable performance outcomes, education alone does not.

Question 3

Training Needs Analysis P. 114

Answer 3

A diagnostic method to identify the gap between current performance and desired performance.

Question 4

Aspects of jobs P. 114

Answer 4

• Job analysis
• Task analysis
• Skills analysis

Question 5

Job Analysis

Answer 5

Process for collecting information about duties, responsibilities, skills and outcomes.

Question 6

Task Analysis

Answer 6

Identify the specific tasks required to perform a particular job.

Question 7

Skills Analysis

Answer 7

Identify the specific skills required to perform the specific tasks identified by the task analysis.

Question 8

Training Plan P. 115

Answer 8

Provide the road map for meeting critical training requirements.

Question 9

Components of an Effective Training Plan P. 115

Answer 9

• Statement of policy
• Training budget
• Operational plan

Question 10

Training Plan Matrix

Answer 10

Each identified skill and associated level of competency (Entry, Beginner, Practitioner, Expert, Master)

Question 11

Training Delivery P. 118

Answer 11

• Self-Directed Learning (SDL)
• Lectures and Presentations (Most used, low retention)
• Discussion Format
• Experiential Training (used with soft skill training)
• Coaching (complex skills and operation)
• Case Studies
• Workbooks
• Instructional Games, Simulation, and Role-Playing
• Remote Learning
• Distance Learning
• Computer-Based Instructional Techniques
• Job Aids
• On-the-Job Training
• Blended Learning

Question 12

Adult Learning Theory P. 122

Answer 12

• They learn for different reasons
• They prefer to focus on learning that centers on key ideas, principles, and experiences
• They prefer to learn in an environment that is both physically and psychologically comfortable.
• They retain only about 8% of material when training is conducted off the job.
• They face barriers to learn

Question 13

Evaluation and Selecting Training Materials and Resources P. 125

Answer 13

• Language
• Accuracy
• Format
• Progression
• Infrastructure
• Content
• Development and outcomes
• Responsibilities and ownership
• Delivery
• Evaluations
• Duration

Question 14

Data Collection P. 127

Answer 14

• Follow-up survey and questionnaires
• Observations on the job
• Follow-up interviews
• Follow-focus groups
• Testing
• Performance monitoring
• Review of operational data