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Six Sigma > 3. Impact on Stakeholders > Flashcards

3. Impact on Stakeholders Flashcards

1
Q

Stakeholders

P. 41

A

Anyone with an interest or right in an issue, or anyone who can affect or be affected by an action or change. (individuals, groups, customers, suppliers).

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2
Q

Stakeholder Analysis

P. 41

A
  • Stakeholder (primary or secondary)
  • Project impact (relationship)
  • Level of influence
  • Level of importance
  • Current attitude
  • Action plan (strategies on reducing opposition and increasing support)
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3
Q

Stakeholder classification:

P. 44

A

Influence-Importance

Impact-Cooperation

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Six Sigma (24 decks)

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