7. Team Facilitation

Question 1

Demotivating Factors

P. 87

Answer 1

• Constantly changing scope.
• Unclear problem statement.
• Unclear scope.
• Insufficient resources.
• Failure to achieve goals.
• Team members’ supervisors preempt teams’s work.
• Team members who aren’t team players.

Question 2

Motivation Techniques

P. 89

Answer 2

• Recognition.

- Rewards.

Question 3

Relationship with the Team (motivation building)

P. 90

Answer 3

• Examples. Role models.
• Leave your strips at the door.
• Celebrate early, celebrate often.
• Referring to team sessions as workshops.
• Communication.

Question 4

Westcott 6Rs for motivating environment.

P. 90

Answer 4

Reinforce
Request information 
Resources
Responsibility
Role
Repeat

Question 5

Team - Stages of development

P.91

Answer 5

• Forming
• Storming
• Norming
• Performing
• Adjourning
• Recognition

Question 6

Team Communication

P.93

Answer 6

• Announcements of team meetings.
• Minutes or a summary.
• Disposition of action items.
• Routine status reports to management / leader.
• Feedback from management / leader, coach, sponsor.
• Final reports and closeout memos.

Question 7

External Communication (Status Report)
P. 95

Answer 7

• Accomplishment since last report.
• Problems, issues, or concerns.
• Action Being taken
• 30-Day Plan

Question 8

Internal Communication

P. 93

Answer 8

• Who delivers
• What message
• To whom
• By what method
• How often

Question 10

Situational Leadership (Leadership Model)
P. 96

Answer 10

• Supportive behavior: two-way communication and focuses on emotional and social support.
• Directive behavior: establishes a clear path to the goal by specifying what is to be done.

Question 10

Leadership Style

P. 96

Answer 10

• Directing (Low Competence/ High Commitment)
• Coaching (Moderate Competence/ Low Commitment)
• Supporting (Mid Competence/ Moderate Commitment)
• Delegating (High Competence/ High Commitment)