2. Leadership

Question 1

Black Belt

Answer 1

Full time, thoroughly trained in statistics, proficient working with team.

Question 2

Mater Black Belt

Answer 2

Advanced knowledge in statistics. Technical support.

Question 3

Green Belt

Answer 3

Trained in the tools, methods, and skills.

Question 4

Champion

Answer 4

Top-level manager provide support for the team.

Question 5

Executive

Answer 5

Support for Six Sigma.

Question 6

Process Owner

Answer 6

High level to make decisions regarding process changes.

Question 7

Common Errors in Change Management

Answer 7

• Inadequate communication.
• Without the preparation or resources to execute it.
• Improper or inadequate explanation.

Question 8

Steps in management of change

P. 35

Answer 8

1. Communicate the need for change.
2. Communicate a view of a future state.
3. Establish and communicate near-term, intermediate-term, and long-term goals and metrics.
4. Identify and use force for change; reduce barriers to change.
5. Communicate early success and recognize those responsible
6. Lock in improvements.
7. Establish the need for being a nimble, changing organization.

Question 9

Stakeholder Analysis.

P. 35

Answer 9

Stakeholder identification through SIPOC (internal and external).

Question 10

Readiness Assessment

P. 35

Answer 10

Understand the cause of resistance to change and timing. Subjective, depending on the situation.