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PMP Exam BL > 9. Resource > Flashcards

9. Resource Flashcards

1
Q

What is the process of resource management?

A
  • Plan Resource Management
  • Estimate Activity Resources
  • Acquire Resources
  • Develop Team
  • Manage Team
  • Control Team
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2
Q

What are the key outputs of the Plan resource management process?

A
  • Resource management plan
  • Team charter
  • Project documents updates
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3
Q

What are the key outputs of Estimate Activity Resources?

A
  • Resource Requirements

* Resource Breakdown Structure

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4
Q

What are the key outputs of Acquire Resources process?

A
  • Physical resource assignments
  • Project or work assignments
  • Resource calendars
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5
Q

What are the key outputs of Develop Team process?

A
  • Team performance assessments
  • Change requests
  • Project management plan updates
  • Project documents updates
  • OPA updates
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6
Q

What are the key outputs of the Manage Team process?

A
  • Change requests
  • Project management plan updates
  • Project documents updates
  • EEF updates
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7
Q

What are the key outputs of the Control Resources process?

A
  • Work performance information
  • Updates to project documents and project management plan
  • Change requests
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8
Q

What are the resource responsibilities of project managers?

A
  • Determine human and physical resources needed
  • Negotiate with resource managers and confirm availability of assigned resources
  • Create a project team directory and job descriptions for team members
  • Make sure all roles and responsibilities are clearly assigned
  • Create a resource management plan
  • Team members’ training needs
  • Recognition and rewards
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9
Q

What is the difference between a RAM chart and a RACI chart?

What do RAM and RACI stand for?

A
  • The Responsibility Assignment Matrix (RAM) chart cross-references team members with activities or work packages they are to accomplish.
  • The RACI chart define role assignments more clearly by noting how team members are to be involved with the 4 categories RACI.
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10
Q

What is the purpose of an organisational breakdown structure?

A

To assign project responsibilities to divisions or departments within the organisation, such as marketing, product development or IT.

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11
Q

What are the key elements for human resources of a resource management plan?

A
  • Identification of HR requirements
  • Roles and responsibilities
  • Project organisational charts
  • Process for acquiring HR
  • Training, team development, and recognition
  • Project team management
  • Compliance
  • Safety
  • Release of HR
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12
Q

What are the key elements for physical resources of a resource management plan?

A
  • Identification of Physical resource requirements
  • Process for acquiring physical resources
  • Inventory management
  • Release of resources
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13
Q

What is the purpose of a team charter?

A

A working agreement developed by the members of the project team; it describes the approach the team will take regarding communications, decision-making, and conflict resolution, as well as ground rules for team meetings.

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14
Q

What is preassignment?

When is negotiation necessary?

A
  • Preassignment: Resources, both physical and team, that are assigned before the project begins.
  • Negotiation is necessary when resources are not preassigned; this includes gaining resources from within your organisation and in procurement situations.
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15
Q

What is multicriteria decision analysis?

A

Using a set of criteria (such as availability, cost, experience, location, skillset, knowledge or training) to evaluate potential team members.

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16
Q

Name and explain the 4 motivation theories.

A
  • McGregor Theory of X and Y: Managers believe workers are incapable (X) or employees can direct their own efforts (Y).
  • Maslow’s Hierarchy of needs: People are motivated by using their skills and contributing to the project.
  • McClellands’ Theory of Needs: People are motivated by one of three needs (achievement, affiliation, power).
  • Herzberg’s Two-Factor Theory of Motivation: Hygiene factors are not sufficient to motivate people; motivating agents will keep people energized and engaged.
17
Q

According to the Tuckman ladder, what are the stages of team formation and development?

A
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
18
Q

What is a team performance assessment?

What are project performance appraisals?

A
  • Team performance assessment: An assessment by the PM meant to evaluate and enhance the effectiveness of the project team.
  • Project performance appraisals: Evaluations of the performance of individual team members.
19
Q

How can the training of team members positively impact the project?

A

Training can help decrease the overall project cost and schedule by increasing efficiency.

20
Q

What are some different types of leadership and management styles?

A
  • Directing • Facilitating
  • Coaching • Supporting
  • Influencing • Delegating
  • Consultative • Consensus
  • Bureaucratic • Democratic
  • Analytical • Charismatic
  • Laissez-faire • Driver
  • Autocratic • Consultative-Autocratic
21
Q

What are the different types of power?

A
  • Formal (legitimate)
  • Reward
  • Penalty (coercive)
  • Expert
  • Referent
22
Q

List the most common sources of conflict on projects, in order of most to least common.

A
  1. Schedule
  2. Project priorities
  3. Resources
  4. Technical opinions
  5. Administrative procedures
  6. Cost
  7. Personality
23
Q

Name some conflict resolution techniques?

A
  • Collaborative (problem-solving)
  • Compromising (reconciling)
  • Withdrawal (avoidance)
  • Smoothing (accommodating)
  • Forcing (directing)
24
Q

Define Collaborating (problem-solving) and Compromising (reconciling)?

A
  • Collaborating: Openly discussing differences and incorporating multiple viewpoints to achieve consensus (win-win solution).
  • Compromising: Finding and outcome that brings some degree of satisfaction to all parties involved (lose-lose solution).
25
Q

Define Withdrawal, Smoothing and Forcing.

A
  • Withdrawal: Postponing a decision or avoiding the problem.
  • Smoothing: Emphasizing agreement rather than differences of opinion.
  • Forcing: Pushing on viewpoint at the expense of another (win-lose solution).
26
Q

What is the Staffing Management Plan?

A

The Staffing Management Plan defines what resources will be required, how they will be acquired, when and how they will be needed. It must consider resource calendars, training needs, compliance with government regulations, union contracts and HR policies, recognition and rewards plans, safety concerns and a release plan. The Staffing Management Plan is part of the Plan Resource Management process.

27
Q

What are the Transition and readiness requirements?

A

Describe temporary capabilities, such as data conversion and training requirements

28
Q

What are the Servant leadership principles?

A

You should consider applying servant leadership principles to all questions except stated otherwise.
• Active Listening • Conceptualisation
• Empathy • Foresight
• Healing • Stewardship
• Awareness • Commitment to the growth of people
• Persuasion • Building community

29
Q

What are the MBTI four evaluation scales?

A
  • Extraversion - Introversion
  • Sensing - Intuition
  • Thinking - Feeling
  • Judging - Perceiving
30
Q

What are the MBTI Personality types?

A 
ISTJ - The Inspector
    ISTP - The Crafter
    ISFJ - The Protector
    ISFP - The Artist
    INFJ - The Advocate
    INFP - The Mediator
    INTJ - The Architect
    INTP - The Thinker
    ESTP - The Persuader
    ESTJ - The Director
    ESFP - The Performer
    ESFJ - The Caregiver
    ENFP - The Champion
    ENFJ - The Giver
    ENTP - The Debater
    ENTJ - The Commander
31
Q

What is a Value Stream Map?

A

Lean enterprise technique used to document, analyse and improve the flow of information or materials required to produce a product or service.

32
Q

What are the steps to manage conflict?

A
  1. Investigate the conflict
  2. Decipher conflict source and stage
  3. Determine the root cause
  4. Analyse the context
  5. Implement and track solutions

PMP Exam BL (13 decks)

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