9) PADI Quality Management and Licensing Flashcards
The PADI Quality Management process helps manage risk by monitoring standards compliance and student satisfaction? T/F
True
You don’t have to file a written report to PADI regional HQ if you witness a standards violation? T/F
False
The primary goal of the PADI quality management process is to fire the member? T/F
False - remediate the member and correct the problem
Do you have to cooperate with the quality management process per standards? Y/N
Yes
If you intentionally or repeatedly violate standards could this result in expulsion or suspension? Y/N
Yes
Is a possible outcome of a confidential inquiry that the info is shared with the member who then provides additional info that often shows the report to be unsubstantiated? T/F
True
If more detailed surveys to participants taught by the member fail to confirm the violation occurred the inquiry closes? T/F
Do these surveys happen before or after initially contacting the member?
True
After if the initial member’s response doesn’t resolve or clarify the issue
If the member’s reply or surveys show the complaint info to be accurate the member and possibly witnesses are not contacted again to get additional info. T/F
False
Can remediation just result in the member being counseled and signing a compliance agreement? Y/N
Yes if the member realizes the mistake or misunderstood something
If the member doesn’t understand the standards they can be expelled or can formal retraining be prescribed?
formal retraining may be prescribed
You are likely to be expelled if you deliberately isolate standards, act dishonestly, or don’t cooperate with quality management investigations? T/F
True
Could the Quality Management process result in prescribing further training if the member followed all standards? Y/N
Yes (training often inwater update; cautionary measure to document taken seriously)
If there is a confidential inquiry about you as a member, PADI will not contact you first they will just do their investigation? T/F
False - the investigation begins with the member being contacted
Can you use PADI Trademarks to identify yourself as a PADI member and provider of PADI programs? Y/N
Promote PADI services you offer? Y/N
Make available copyrighted PADI products? Y/N
Yes
Yes
Yes
It’s okay to use the PADI mark or trade name in a personal store website root URL? T/F
False
It’s okay to use a PADI trademarked name in a website’s interior ink such as PADI courses offered? T/F
True
You created a PADI group on social media, must their be a personal identifier to the name and URL to make it clear who set it up? Y/N
It’s okay if one member has exclusive rights? Y/N
Yes
No
If someone puts the PADI trademark on something that is detrimental such as a picture of a dead diver is that okay or is it protected speech?
Not okay, it’s a trademark violation
If someone uses a PADI trademark in a way that confuses consumers such as a website www.PADIdivegearreview.com is this okay?
Nope, trademark violation
What if a PADI trademark is seen in a video advertising for a dive boat is this okay? Y/N
What about a short clip from a PADI training video in the ad? Y/N
Yes - as long as in normal authorized uses that don’t cause confusion or harm the mark
No
Is it a copyright violation if an instructor copies some PADI material for a friend? Y/N
Yes
What if some PADI material was used not for profit is this a copyright violation? Y/N
Yes
If the only PADI instructor at a dive resort leaves, does the dive resort have to take down any PADI trademarks? Y/N
Yes
What if a PADI instructor teaches at a resort or dive center that is not a renewed PADI Dive Center or resort can the member use trademarks to promote the business? Y/N
Use PADI artwork on business website or printed materials? Y/N
No
No
Could a dive resort insert the PADI logo inside their logo? Y/N
No
If unsure or if it falls outside the licensing agreement you should get permission before using a PADI trademark or copyrighted material? T/F
True
Is this URL allowed www.Lizdiveshop.com/PADI_courses? Y/N
Yes, PADI is not in the root of the URL
Can an anonymous call or email start a quality management inquiry? Y/N
No
Could info from course evaluation questionnaires (CEQ) lead to a quality management inquiry? Y/N
What about an allegation from a written Quality Management report? Y/N
An Incident report? Y/N
Yes
Yes
Yes
