9) PADI Quality Management and Licensing

Question 1

The PADI Quality Management process helps manage risk by monitoring standards compliance and student satisfaction? T/F

Answer 1

True

Question 2

You don’t have to file a written report to PADI regional HQ if you witness a standards violation? T/F

Answer 2

False

Question 3

The primary goal of the PADI quality management process is to fire the member? T/F

Answer 3

False - remediate the member and correct the problem

Question 4

Do you have to cooperate with the quality management process per standards? Y/N

Answer 4

Yes

Question 5

If you intentionally or repeatedly violate standards could this result in expulsion or suspension? Y/N

Answer 5

Yes

Question 6

Is a possible outcome of a confidential inquiry that the info is shared with the member who then provides additional info that often shows the report to be unsubstantiated? T/F

Answer 6

True

Question 7

If more detailed surveys to participants taught by the member fail to confirm the violation occurred the inquiry closes? T/F

Do these surveys happen before or after initially contacting the member?

Answer 7

True

After if the initial member’s response doesn’t resolve or clarify the issue

Question 8

If the member’s reply or surveys show the complaint info to be accurate the member and possibly witnesses are not contacted again to get additional info. T/F

Answer 8

False

Question 9

Can remediation just result in the member being counseled and signing a compliance agreement? Y/N

Answer 9

Yes if the member realizes the mistake or misunderstood something

Question 10

If the member doesn’t understand the standards they can be expelled or can formal retraining be prescribed?

Answer 10

formal retraining may be prescribed

Question 11

You are likely to be expelled if you deliberately isolate standards, act dishonestly, or don’t cooperate with quality management investigations? T/F

Answer 11

True

Question 12

Could the Quality Management process result in prescribing further training if the member followed all standards? Y/N

Answer 12

Yes (training often inwater update; cautionary measure to document taken seriously)

Question 13

If there is a confidential inquiry about you as a member, PADI will not contact you first they will just do their investigation? T/F

Answer 13

False - the investigation begins with the member being contacted

Question 14

Can you use PADI Trademarks to identify yourself as a PADI member and provider of PADI programs? Y/N

Promote PADI services you offer? Y/N

Make available copyrighted PADI products? Y/N

Answer 14

Yes
Yes
Yes

Question 15

It’s okay to use the PADI mark or trade name in a personal store website root URL? T/F

Answer 15

False

Question 16

It’s okay to use a PADI trademarked name in a website’s interior ink such as PADI courses offered? T/F

Answer 16

True

Question 17

You created a PADI group on social media, must their be a personal identifier to the name and URL to make it clear who set it up? Y/N

It’s okay if one member has exclusive rights? Y/N

Answer 17

Yes

No

Question 18

If someone puts the PADI trademark on something that is detrimental such as a picture of a dead diver is that okay or is it protected speech?

Answer 18

Not okay, it’s a trademark violation

Question 19

If someone uses a PADI trademark in a way that confuses consumers such as a website www.PADIdivegearreview.com is this okay?

Answer 19

Nope, trademark violation

Question 20

What if a PADI trademark is seen in a video advertising for a dive boat is this okay? Y/N

What about a short clip from a PADI training video in the ad? Y/N

Answer 20

Yes - as long as in normal authorized uses that don’t cause confusion or harm the mark

No

Question 21

Is it a copyright violation if an instructor copies some PADI material for a friend? Y/N

Answer 21

Yes

Question 22

What if some PADI material was used not for profit is this a copyright violation? Y/N

Answer 22

Yes

Question 23

If the only PADI instructor at a dive resort leaves, does the dive resort have to take down any PADI trademarks? Y/N

Answer 23

Yes

Question 24

What if a PADI instructor teaches at a resort or dive center that is not a renewed PADI Dive Center or resort can the member use trademarks to promote the business? Y/N

Use PADI artwork on business website or printed materials? Y/N

Answer 24

No

No

Question 25

Could a dive resort insert the PADI logo inside their logo? Y/N

Answer 25

No

Question 26

If unsure or if it falls outside the licensing agreement you should get permission before using a PADI trademark or copyrighted material? T/F

Answer 26

True

Question 27

Is this URL allowed www.Lizdiveshop.com/PADI_courses? Y/N

Answer 27

Yes, PADI is not in the root of the URL

Question 28

Can an anonymous call or email start a quality management inquiry? Y/N

Answer 28

No

Question 29

Could info from course evaluation questionnaires (CEQ) lead to a quality management inquiry? Y/N

What about an allegation from a written Quality Management report? Y/N

An Incident report? Y/N

Answer 29

Yes
Yes
Yes