9 - Diversity, inclusion and teamworking Flashcards
Tell me an example of how you worked well in a team?
Example, establishing process for defects rectification.
- Identified issue
- Reviewed contract documents to ensure I fully understood process and compiled proposed process in line with contract
- Arranged workshopw with contractor and client to discuss challenges, and options and to present my solution
- I welcomed feedback and contribution
- Actively listened to solutions and conversations
- Agreed process, I recorded the agreed process in writing and issued to all parties for review and feedback before implementing
-Team work to achieve solution
-Implement uniformity to improve productivity
-Customer focus
-Find common solution
How successful do you think this team was?
Tell me an example of how you worked well in a team?
- Successful
- We achieved an agreed solution to the challenge
- Everyone was engaged, respectful, listened to perspectives and objectives
- Reasonable
- Partnership
How could you have improved your role within the team?
Tell me an example of how you worked well in a team?
On this occassion I felt I was fair, open and respectful, encouraging voices to be heard.
On of the issues I had within the team was using the team as an opportunity to gain solutions to challenges, following mentoring with LionHeart I am now comfortable and more open with using the team to share ideas and to gain feedback
What is a common issue you have come across when working in a team?
- Personality clashes
- Differing perspectives
- Cultural clashes
- Balancing workload
- Trust
- Unclear goals
Why is diversity and inclusivity valuable to businesses/teams?
- Representative
- Diversity of thought and experience
- Different ideas
- New ways of thinking
- Different backgrounds=different experiences
- Effective diversity and inclusion can improve reputation of an organisation*
What is the difference between diversity and inclusion?
Diversity=diverse range of individuals i.e. company hiring more females and people of colour into an organisation, providing a diverse and representative range of people.
Inclusion= is ensuring the diversity of people are included, represented and respected. i.e. equal opportunities and resources
What does inclusive communication include?
Does not exclude or discriminate against anyone, e.g.
- Offered in different formats i.e. fonts, audio, written, verbal
- Available in different languages
- Unconscious bias
- Consider your audience
- simple and clear
- Inclusive language
- Be specific
- Ask people if they need adjustments
What is partnering and collaborative working?
- Partnership: projects run jointly by two or more organisations/ joint delivery to achieve shared aim
- Exchange for mutual advantage
- Integrated service
- Improved relations
- Share knowledge and info
What is unconscious bias and how can you reduce it?
Underlying attitudes and stereotypes that people attribute to another group or person which affect how they engage with that person or group. Deep-rooted assumptions
- Unconscious bias training
- Recruitment policies
- Making decisions in pairs, and recording decisions
- Be reflective
- Point it out when noticed, question stereotypes including your own
What diversity and inclusion policies does your company have and how do you comply with them?
Inclusion and Diversity Policy
Applicable to all employees, puts responsibility on all to promote inclusion and diversity.
Includes:
Definitions and forms of discrimination
Reporting process
Monitoring & reporting on diversity
Explain what the RICS Inclusive Employer Quality Mark is
- The benchmark for inclusion and diversity in land, property and construction
- Encourages firms to review their practices
- Principles:
1. leadership and vision
2. recruitment
3. staff retention
4. staff development
5. staff engagement
6. continuous improvement.
What is a RACI matrix
- Simple matrix used to assign roles and responsibility for activities/tasks/milestones/decisions on each project. Map activites against roles, who does what
- Letter represents level of task responsibility
- Agile workforce - quick decisions due to clear responsibility
Responsibility (performing task)
Accountability (decision maker)
Consult (who we ask)
Inform (who we let know)
What is strategic alliance?
Arrangement between 2 parties to undertake a mutually benefically objective, while remaining seperate organisations/entities.
Where it is required a collaborative approach would be more beneficial than an individual approach.
Work todays a common goal that will benefit both
Explain your understanding of supply chain management?
- Supply chain = connected network of individuals, organizations, resources, activities, technologies involved in the manufacturing and sales of a product or service.
- Companies develop supply chains so that they can reduce their costs and remain competitive in the business landscape.
What is neurodiversity?
The idea that people experience and interact with the world around them in many different ways
Examples, autism, ADHD, dyslexia
Hypersensitivity and hyposensitivity
