8 - Quality Management

Question 1

Activity network diagram

Answer 1

Show the flow of the project work

Question 2

Affinity diagram

Answer 2

Diagram that breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components

Question 3

Benchmarking

Answer 3

Comparing two similar entities to measure their performance

Question 4

Cause-and-effect diagrams

Answer 4

Show relationship between variables within a processnad how those relationships may contribute to inadequate quality.

Can organize process and team opinions - generate disussion onfinding solution

Question 5

Checklist

Answer 5

approach to quality

Question 6

Control chart

Answer 6

Quality control chart that maps performance of project work over time.

Includes limits

Question 7

Control quality

Answer 7

Inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards

Question 8

Cost of conformance

Answer 8

Cost associated with money spent to attain the expected level of quality.

aka cost of quality

Question 9

Cost of non-conformance to quality

Answer 9

Costs associated with not satisfying quality expectations.

aka cost of poor quality

Question 10

Cost-benefit analysis

Answer 10

Process to study the tradeoffs between costs and the benefits realized from those costs

Question 11

Design of experiments

Answer 11

Approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

Question 12

External QA

Answer 12

Assurance provided to the external customers of the project

Question 13

Flowhcart

Answer 13

Shows how components within a system are related.

Question 14

Internal QA

Answer 14

Assurance provided to management and the project team

Question 15

ISO

Answer 15

International Organization for Standardization

Question 16

Matrix diagram

Answer 16

Data analysis table that shows strength between variables and relationships in the matrix

Question 17

Pareto diagram

Answer 17

Illustrates and ranks categories of failure within a project.

Question 18

Quality

Answer 18

Degree to which a set of inherent characteristics fulfills requirements

Question 19

Quality assurance

Answer 19

Management process that defines the quality system or or quality policy that a project must adhere to. QA aims to plan quality into the project rather than inspect quality into a deliverable.

Question 20

Quality management plan

Answer 20

Plan defines how the project team will implement and fulfill the quality policy of the performing organization.

Question 21

Quality metrics

Answer 21

The operational definitions that specify measurements within a project and the expected targets for quality and performance.

Question 22

Quality planning

Answer 22

The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

Question 23

Rule of seven

Answer 23

Component of control chart.

Seven consecutive measurements on one side of the mean, which is considered “out of control” in the poroject

Question 24

Run chart

Answer 24

QC tool shows results of inspection in the order in which they’ve occurred.

Goal is first to demonstrate the results of a process over time and then use trend analysis to predict when certain trends may reemergy.

Question 25

Scatter diagram

Answer 25

QC tool tracks relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

Question 26

Seven basic quality tools

Answer 26

Used in quality planning and QC:

cause/effect diagram, flowchart, check sheets, pareto, histograms, control charts, scatter

Question 27

Statistical sampling

Answer 27

Process of choosing a percentage of results at random.

Question 28

System or process flowcharts

Answer 28

Illustrate flor of a process through a system.

Question 29

Tree diagram

Answer 29

Shows hierarchies and decomposition of a solution, and organizaiton, or a project team.

WBS is an eg of a tree diagram

Question 30

Trend analysis

Answer 30

Science of using past results to predict future performance

Question 31

Work performance information

Answer 31

The results of the project work as needed. This includes technical performance measures, project status, informaiton on what the project has created to date, corrective actions, and performance reports.