3 - PM Role Flashcards
Active listening
The message receiver restates what’s been said to full understand and confirm the message.
Gives sender opportunity to clarify the message.
Active problem solving
Active problem solving begins with problem definition.
Problem definition is ability to discern between the cause and effect of the problem.
Root cause analysis looks beyond the immediate symptoms to the cause of the symptoms-which then affords opportunities for solutions.
Avoiding power
The PM refuses to act, get involved, or make decisions
Charismatic leadership
Leader is motivating, high-energy, inspires the team through strong convictions about what’s possible and what the team can achieve.
Characteristics: positive thinking, can-do attitute
Expert power
The PM has deep skills and experience in a discipline (e.g. years managing hazardous materials).
Ingratiating Power
PM aims to gain favour with the project team and stakeholders through flattery.
Ingratiating = using flattery.
Informational power
Individual has power and control of the data gathering and distribution of information.
Interactional leadership
Leader is hybrid of transactional, transformational, and charismatic leaders.
Leader wants the team to act, is excited and inspired about project work, yet still holds the team accountable for their results.
Guilt-based power
PM can make the team and stakeholders feel guilty to gain compliance in the project.
Leadership
Leadership is about aligning, motivating, and inspiring the project team members to do the right thing, build trust, think creatively, and to challenge the status quo.
Laissez-faire leadership
Hands-off approach.
Project team makes decisions, takes initiative in actions, creates goals.
Can provide autonomy but also makes leader appear absent.
Management
Management utilizes positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of project and organization.
Media selection
Based on audience and message being sent. Media should be in alignment with the message.
Meeting Management
How meeting is led, managed, and controlled - influences the mesage.
Agendas, minutes, order are required.
Personal (charismatic) power
PM has warm personality that others like.
