13 - Project Stakeholder Management

Question 1

Interactive communications

Answer 1

Type of communication means that information is happening among stakeholders, like in a forum.

e.g. meetings, videoconferences, phonecalls..

Participants are actively communicating with one another.

Question 2

Brain writing

Answer 2

Data gethering technique that’s similar to brainstorming, but provides the brainstorming participants with the questions and topics for brainstorming before the stakeholder identification meeting

Question 3

Key stakeholder

Answer 3

Stakeholders with authority to make decisions on project (management, customers, etc)

Question 4

Leading stakeholder status

Answer 4

Part of stakeholder analysis classificaiton. A leading stakeholder is aware of your project, want it to be successful, and the stakeholder is working to make certain the project is a success

Question 5

Negative stakeholder

Answer 5

A stakeholder who does not want the project to exist and is opposed to the project

Question 6

Neutral stakeholder

Answer 6

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

Question 7

Neutral stakeholder status

Answer 7

Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.

Question 8

Positive stakeholder

Answer 8

Stakeholder who sees the benefits of the project and is in favour of the change the project is to bring abnout.

Question 9

Profile analysis meeting

Answer 9

Analysis meeting to ewxamine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitudes are documented .

Question 10

Pull communications

Answer 10

Pulls informaton from a central repository. Allow stakeholders to retrieve informatoin from central source as needed.

Question 11

Push Communications

Answer 11

When sender pushes the same medsage to multiople people.

e.g. text messages, press releases, group emails.

Question 12

Reporting system

Answer 12

Software program to store and analyze project data for reporting.

Common will take data, allow PM to pass it through earned value management, and then create forecast reports about costs and schedule

Question 13

Resistant Stakeholder Status

Answer 13

Part of stakeholder analysis classification.

Aware of project but does not support changes the project will create.

Question 14

Stakeholder

Answer 14

Anyone who is affected by the existence of the project or who can affect the project’s existence.

Can enter and exit project as conditions change

Question 15

Stakeholder analysis

Answer 15

Activity that ranks the stakeholders based on their influence, interests, and expectations of the project.

Stakeholders are identified, ranked, and then their needs are documented and addressed

Question 16

Stakeholder classification methods

Answer 16

Charts and diagrams that help PM determine influence of stakeholders in relation to their interest in the project.

Common models are:

• power/interest grid
• power/influence grid
• influence/impact grid
• Salience model

Question 17

Stakeholder engagement

Answer 17

PM works to keep project stakeholders interested, involved, and supportive of the project.

COmmunications, management skills, interpersonal skills.

Question 18

Stakeholder identificaiton

Answer 18

Project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Question 19

Stakeholder management

Answer 19

PM knowledge area that focuses on the management and engagement of the project and stakeholders.

4 processes in this knowledge area:

• identify stakeholders
• plan stakeholder management
• manage stakeholder engagement
• monitor stakeholder engagement

Question 20

Stakeholder engagement plan

Answer 20

DOcuments a strategy for managing the engagement of stakeholders.

establishes engagement and outlines how PM can increase and improve it

Question 21

Stakeholder engagement planning

Answer 21

PM works with project team and SMEs to create strategy to manage the project stakeholders

Question 22

Stakeholder register

Answer 22

A documentation of each stakeholder’s contact info, postion, concerns, interests, attitude towards project.

PM updates register as new stakeholders are identified and when they leave project

Question 23

Supportive Stakeholder Status

Answer 23

Part of stakeholder analysis classification.

Aware of project and supportive - wants it to be successful.

Question 24

Unaware stakeholder status

Answer 24

Doesn’t event know about the project or the effect it will have.