13 - Project Stakeholder Management Flashcards
Interactive communications
Type of communication means that information is happening among stakeholders, like in a forum.
e.g. meetings, videoconferences, phonecalls..
Participants are actively communicating with one another.
Brain writing
Data gethering technique that’s similar to brainstorming, but provides the brainstorming participants with the questions and topics for brainstorming before the stakeholder identification meeting
Key stakeholder
Stakeholders with authority to make decisions on project (management, customers, etc)
Leading stakeholder status
Part of stakeholder analysis classificaiton. A leading stakeholder is aware of your project, want it to be successful, and the stakeholder is working to make certain the project is a success
Negative stakeholder
A stakeholder who does not want the project to exist and is opposed to the project
Neutral stakeholder
A stakeholder who has neither a positive nor negative attitude about the project’s existence.
Neutral stakeholder status
Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.
Positive stakeholder
Stakeholder who sees the benefits of the project and is in favour of the change the project is to bring abnout.
Profile analysis meeting
Analysis meeting to ewxamine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitudes are documented .
Pull communications
Pulls informaton from a central repository. Allow stakeholders to retrieve informatoin from central source as needed.
Push Communications
When sender pushes the same medsage to multiople people.
e.g. text messages, press releases, group emails.
Reporting system
Software program to store and analyze project data for reporting.
Common will take data, allow PM to pass it through earned value management, and then create forecast reports about costs and schedule
Resistant Stakeholder Status
Part of stakeholder analysis classification.
Aware of project but does not support changes the project will create.
Stakeholder
Anyone who is affected by the existence of the project or who can affect the project’s existence.
Can enter and exit project as conditions change
Stakeholder analysis
Activity that ranks the stakeholders based on their influence, interests, and expectations of the project.
Stakeholders are identified, ranked, and then their needs are documented and addressed
Stakeholder classification methods
Charts and diagrams that help PM determine influence of stakeholders in relation to their interest in the project.
Common models are:
- power/interest grid
- power/influence grid
- influence/impact grid
- Salience model
Stakeholder engagement
PM works to keep project stakeholders interested, involved, and supportive of the project.
COmmunications, management skills, interpersonal skills.
Stakeholder identificaiton
Project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.
Stakeholder management
PM knowledge area that focuses on the management and engagement of the project and stakeholders.
4 processes in this knowledge area:
- identify stakeholders
- plan stakeholder management
- manage stakeholder engagement
- monitor stakeholder engagement
Stakeholder engagement plan
DOcuments a strategy for managing the engagement of stakeholders.
establishes engagement and outlines how PM can increase and improve it
Stakeholder engagement planning
PM works with project team and SMEs to create strategy to manage the project stakeholders
Stakeholder register
A documentation of each stakeholder’s contact info, postion, concerns, interests, attitude towards project.
PM updates register as new stakeholders are identified and when they leave project
Supportive Stakeholder Status
Part of stakeholder analysis classification.
Aware of project and supportive - wants it to be successful.
Unaware stakeholder status
Doesn’t event know about the project or the effect it will have.
