8 Flashcards
Welke twee type employee communication zijn er
Management communication
* Communication between a manager and subordinate employees
2. Corporate information & communication systems (CICS)
* The broadcasting of corporate decisions and developments to all employees across the organization
Wat is downward communication
- Information flows from the top of the organizational management hierarchy
- Focus on what is important (mission) and what is valued (policies)
- Management communication + CICS are central
For example an magazine or corporate calendar
Wat is organizational identification
the perception of oneness with or belongingness to an organization, where the individual defines him-/herself in terms of the organization(s) of which he/she is a member
Wat is upward communication
- Information flows from the employees to managers
- Focus on employees themselves, colleagues, what to do and how to do
- Interpersonal setting : managers <-> employees feedback loop
- Information that can help profitability and performance
For example Q and A’s
Waar kan een strong organizational identification toe leiden bij employees
They have more job satisfaction
They are more cooperative
They demonstrate helpful behaviour
Wat bepaalt de verschillende commitment types
Depends on: 1) personal characteristics (age, education)
2) job/organizational characteristics (prestige, responsibilities)
3) attitude towards job/organization (satisfaction, motivation)
Wat is employee organizational identity
Employees can feel proud to belong to an organization that has strong reputation and prestige; this enhances their self-esteem
* When an employee’s personal values and attributes correspond with the organizational identity, they are more likely to identify with it
Wat is er uit de studie over identification en commitment gebleken
Commitment exists out of affective, continuance and normative commitment.
Affective: employees remain because they want to: “I really like working here”
■ Best!
○ Continuance: employees remain because they need to: “there is no other work place
for me”
■ Worst!
○ Normative: employees remain because they ought to do so: “my colleagues expect
me to stay here”
■ Okay!
Waarom is balans in upward en downward communication belangrijk
Downward communication
Too many commands or directives feels oppressive and turns employees’ emotions and feelings negatively
Upward communication
Opportunity to express opinions and influence workplace is likely to increase employees’ identification with organization
Wat zijn de consequenties van organizational silence
Consequences:
1: Blocks negative feedback
* Stops organization correcting or detecting errors
* Errors may intensify/persist
2: Impacts quality of decision-making
3: May lead to employees feeling unvalued
* Less likely to identify with organization
Wat is Voice, silence and employee participation
degree to which employees speak up, are listened to and participate in organizational decision-making
Wat is employee participation
Employees want a say over their work lives (improve working conditions)
Welke verschillende communication climates zijn er
Open
* Information flows freely between individuals, groups, departments
* Employees feel free to express opinions, voice complaints, offer suggestions
Closed
* Information is blocked
* Organizational silence
* Employees feel speaking up is of little use
Hoe ontstaat organization silence
Powerful forces often prevent employees’ participation and cause them to withhold information about problems or issues (Morrison & Milliken)
○ This withholding is a silence
Welke verschillende communication networks zijn er
1: Production networks
* work tasks
2: Innovation networks
* new ideas
3: Maintenance networks
* social relations at work
* Weak ties.. Strong?
4: Communities of practice
* shared professional interests or project focus
