2 Flashcards
Wat is de neo classical theory
Purpose of organizations is to make profit
Accountable to themselves and shareholders
Wat is de socio economic theory
Other groups besides shareholders count
Accountability extends to groups considered to be important for the continuity of the organization and the welfare of society
Wat is het stakeholder model
Organisations have interactions with different groups
Market groups and non market groups
Wat zijn market groups volgens het stakeholder model
Market groups are financially involved with the organisation:
Suppliers
Employees
Investors
Customers
Wat zijn non market groups volgens het stakeholder model
Non market groups are not financially involved with the organisation but still try to influence the organization
Trade associations
Government
Communities
Political Groups
Wat is een stake
an interest or a share in an undertaking, [that]can range from simply an interest in an undertaking at one extreme to a legal claim of ownership at the other extreme
Welke verschillende stakes zijn er
Equity stakes: people with direct ownership without these people, you don’t really have an organization (most important
ones)
Economic/market stake: economic interest, but not the owners (like employees)
Influencer stakes: people that are not financially involved but still try to have an influence
Wat is corporate citizenship
Activities that organizations undertake to fulfil duties as members of
society
Welke verschillende stakeholders zijn er volgens Clarkson
Primary stakeholder: Without their continued participation the
organization cannot survive
Secondary stakeholder: Can generally influence or affect, or are influenced or affected by the organization but are not engaged in financial transactions for example media or influence groups
Hoe kan je stakeholders verdelen volgens Charkham (alternative stakeholder conceptualisation)
Contractual- Community stakeholders
Contactual: people who have a formal contactual relation with the organisation
Community: People who have a non-contractual relation with the organisation
Customers Consumers
Employees Regulators
Distributors Government
Suppliers Media
Shareholders Local communities
Lenders Pressure groups
Wat zijn de voordelen van een stakeholder model
To be a good citizen as an end in itself (if you are aware of all the different kind of interests, you can improve your organization)
Employee morale (employees know what the organization stands for, what the values are)
Reputation of the organization (good for the corporate reputations if you know all the different kind of relations, in the end also positive for the financial part)
Wat is het stakeholder salience model
The importance (salience) of an stakeholder can be decided by the:
Power (influence on the organisation)
Legitimacy (are the claims true)
Urgency (does it need immediate attention)
of the stakehodler when you score high on every aspect it is definitive
When you score high on only two it is expectant
When you score high on one it is latent
Wat is de power interest matrix
A matrix with low or high power and level of interest
Analys00e stakeholder based on power and interest
Interest in the activities of an organisation
Minimal effort: Low power low interest (general public)
Keep informed: minimal power high interest (employees)
Keep satisfied: High power low interest (political or government)
Key players: High power high interest (investors)
Wat is Corporate Social Responsibility (CSR)
Responsibility towards the whole society
To demonstrate the organization’s commitment to social and environmental issues
hoe gaat het Stakeholder Communication: From Awareness to Commitment
Awareness
Understanding
Involvement
Commitment
