10 Flashcards
Wat is de rol van CEO’s in society
CEO’s credibility is the most trusted source
Wat is de definitie van leaders
Way in which they approach others and provide direction, implement plans, motivate others
○ In their Communication
○ In their Behaviour
Wat is Transactional leadership
○ Leader is concerned with completion of specific tasks
○ Use designated authority
○ Exchanging rewards for performance
○ Incentives are used to motivate employees
○ Lack broader or long-term strategic vision
Welke types of change zijn er
Additive changes:
Update of the old organization, and may involve, for example, improvements to ways of thinking
Short term
Parts of organisation
● Substitutive changes:
Departure from the old organization and a major strategic change that often
involves a redefinition of the organization’s mission and purpose or a substantial
restructuring of the organization
Long term
Strategic renewal of whole organisation
Wat zijn de key characteristics van een leader
- Focus on a common goal for a group or team
- Articulate inspiring visions that create support
- Influence and shape the interpretations of others
- Ideally are sensible and not governed by an overlarge ego
Welke types of leadership styles zijn er
Transactional leadership
Transformational leadership
Wat is Transformational leadership
○ Set broad strategic goals
○ Broader visions by leaders to motivate employees
○ Influencing and motivational tactics to push and support subordinates to higher
performance levels
○ Provide personal and progressive growth opportunities
Wat is de tell and sell
Management took a decision and communicates it to employees
Mid communication effectiveness great amount of information
How to change management as a persuasion process
Hoe manage je change met communication
- Create a sense of urgency
- Form a guiding coalition
- Create a vision
- Communicate the vision
- Empower others to act on the vision
- Create quick wins
- Build on the change
- Institutionalize the change
Welke employee change strategies zijn er (Clampitt, DeKoch & Cashman, 2000)
Spray and pray
Tell and sell
Underscore and explore
Identify and reply
Withhold an uphold
Wat is spray and pray
Employees get a lot of information without an clear direction
Low communication effectiveness great amount of information
Wat is underscore and explore
Management emphasises key messages and crucial elements of change
High communication effectiveness mid amount of information
Wat is identify and reply
Management reacts to rumours and questions of employees
Mid communication effectiveness little amount of information
Wat is withold and uphold
Management purposively withold information and only shares a minimal amount of information
Low communication effectiveness low amount of information
When is communication efficancy most needed
It is physically impossible to communicate face to face with all employees
Resources devoted to change communication are scarce
There is an urgent need to progress through the change process
When is consensus building especially important
Changes are perceived to be radical and/or controversial
There is history of resistance to similar change
Critical resources are controlled by employees
Ongoing support and cooperation are needed to maintain the change
Wat is communication efficiency
Accomplishment of change communication with minimum of time effort and
resources
Factors affecting the choice of change communication strategies
Need to know:
High need for communication efficiency
Low need for consensus building
Quid pro quo strategy:
High need for communication efficiency
High need for consensus building
Equal dissemination strategy:
Low need for communication efficiency
Low need for consensus building
Equal participation strategy
Low need for communication efficiency
High need for consensus building
Wat is de need to know strategy
Only info to employees who really need to know
Wat is de quid pro quo strategy
more attention to those employees who have something valuable for the
change process
Risk: Others may feel left out
Wat is de equal dissemination strategy
Disseminating equally in the entire organization (fairness considerations)
Wat is de equal participation strategy
2-way communication; when commitment of employees is crucial to the change
(costly)
Wat zijn effective leadership communication kwaliteiten
Authenticity:
a truthful and passionate commitment to a clear, inspiring change idea
Narratives and stories:
present the rationale, the steps needed, and the overall beneficial outcomes
Conversational skills:
mobilizing conversations to enable others in the organization to see the opportunities
