7. Communication Skills

Question 1

7.1 - How do you communicate complex technical information to non-technical stakeholders?

Answer 1

• Understand the background of the audience and familiarity with the topic and tailor communication to their level of expertise.
• Avoid technical terms/jargon and use everyday, easy to understand language.
• Break down information into manageable chunks, explaining concepts step-by-step.
• Use analogies and metaphors comparing technical concepts to familiar and relatable ideas.
• Use visual aids, charts, infographics to illustrate complex ideas and make them more digestible.
• Discuss how the information impacts the stakeholder and how it is in their interest.
• Encourage questions, creating an open environment where they feel comfortable asking questions to help their understanding.
• Summarise key points and provide additional resources to support the information given/to take away.

Question 2

7.2 - Describe a time when you had to give feedback to a colleague. How did you approach it?

Answer 2

Be mindful of the person as this can determine how you approach giving feedback.

1. Choose the right time and environment, prefferably a quiet and private space.
2. Frame the feedback around the task, being clear and concise and avoiding personal criticism.
3. Be mindful of having a friendly tone and open body language to create a positive atmosphere. Approach the subject calmly and respectfuly, showing empathy and respect.
4. Be supportive and give positive reinforcement while being constructive and offering suggestions for improvement.

EXAMPLE - Apprentice > Rotor Bushings > Housing > Hammer