600-33 Social Services Assistance and Referrals

Question 1

Employees shall give an HPD Victims’ Referral Card to any person who might benefit from the information listed on the card. All of the following employees shall carry referral cards:

a. _____employees
b. _____counselors
c. Police _____
d. _____
e. Police _____officers
f. Any employee who _____

Answer 1

a. Classified employees
b. Crisis counselors
c. Police telecommunicators
d. Jailers
e. Police service officers
f. Any employee who regularly has one-on-one contact with the public

Question 2

VICTIMS’ REFERRAL CARD

_____ shall ensure their division and storefronts have an adequate supply of referral cards that are readily available to employees. The Office of Planning’s Print Shop section shall maintain an adequate supply of referral cards for distribution to the divisions.

The _____ shall review and update the referral card annually and notify the department by Circular of any changes.

Answer 2

1) Division commanders

2) Family Violence Unit of the Special Victims Division

Question 3

MENTAL HEAL TH DIVISION RESOURCE INFORMATION GUIDE

The _____ is available to employees through the department’s Mental Health Division. The guide, which provides contact information for various mental health service providers, may be distributed as needed to any citizen who wants or needs information regarding mental health issues.

The Mental Health Division shall review and update the resource information guide _____.

Answer 3

1) Houston Police Department Mental Health Division Resource Information Guide (“Green Card”)
2) annually

Question 4

FAMILY VIOLENCE UNIT

Employees shall refer victims of domestic violence to the Family Violence Unit and not to the District Attorney’s Office or the Family Law Center. The Family Violence Unit has personnel who can provide _____ to victims of domestic violence.

Answer 4

short-term counseling and referrals