4C

Question 1

what is the level of staff turnover?

Answer 1

The percentage of employees that leave a business over a specific period of time and must be replaced.can be calculated by (total number of staff leaving over a period of time/ total number of staff required) x 100. when new figures are higher than old, more staff are leaving

Question 2

what is the rate of staff absenteeism?

Answer 2

The average number of days employees are not present when scheduled to be at work, for a specific period of time. when new figures go up, absenteeism is increasing

Question 3

what is the number of workplace accidents?

Answer 3

The amount of injuries and unsafe incidents that occur at a work location over a specific period of time. when the new figures are up accidents are increasing

Question 4

what is the level of wastage?

Answer 4

The amount of inputs and outputs that are discarded during the production process.

Question 5

what is the number of website hits?

Answer 5

The amount of customer visits that a business’s online platform receives during a specific period of time.

Question 6

what is 2 differences between number of sales and net profit figures

Answer 6

One key difference between these two performance indicators is that net profit figures are expressed as a dollar value, whereas the number of sales is expressed as a whole numerical value.

Number of sales is presents the number of purchases for a good or services a business has achieved, whereas the profit figures relates to the total amount of profit the business has made from its sales

Question 7

give examples and solutions of staff absenteeism

Answer 7

1. possible employee job dissatisfaction
   - invest into worker motivation, for example through performance related pay or training
   - provide support and counselling to staff
   - change management styles
   - redeploy resources
2. employee ongoing personal issue and chronic medical problems
   - provide counselling
   - offer medical support or OH&S training
   - subsidise flu jabs, introduce health and wellbeing programs

Question 8

give examples and solutions of staff turnover

Answer 8

1. staff job dissatisfaction
   * Invest into worker motivation, for example through performance related pay or training
   * Provide support and counselling to staff
   * Change management styles
   * Redeploy resources to allow promotion opportunities
2. staff retiring
   - manage with respect, as this is a natural and unavoidable event
3. staff being made redundant
   - may be due to redundancy program and therefore was self inflicted
4. staff being dismissed
   - ensure clear policies and training on cultural and job expectations

Question 9

give an example and solution for number of workplace accidents

Answer 9

accidents could be occurring due to lack or insufficient quality of safety equipment, training, or procedures
-increase staff training
-invest in tech
-redeploy resources