4.5f - Processes Flashcards
1
Q
services that are offered following the sale of products
A
after-sales care
2
Q
degree of attentiveness, care, and politeness of staff towards their customers
A
customer care
3
Q
means of transporting goods from a source location to a customer in another location
A
delivery processes, delivery services
4
Q
ways that the business offer different methods of payment to customers for convenience
A
payment methods
5
Q
ways that a service is provided or delivered
A
processes
6
Q
organic or word of mouth marketing information, which spreads quickly using Internet
A
viral marketing
7
Q
average length of time it takes for customers to be served
A
waiting time
