4.1 Describe the ITIL Service Value System Flashcards
1
Q
What is the Service Value System (SVS)?
A
Along with the four dimensions, the Service Value System provides the central element of the ITIL framework.
Foundation on which the entire ITIL framework is buit. A model. A Holistic.
2
Q
What are the 5 features of the SVS
A
Guiding Principles
Governance
< Service Value Chain >
Practices
Continual Improvement
3
Q
Governance aspect of SVS
A
Accountable (for the quality of the end result) at the highest level
Evaluate. Direct. Monitor.
4
Q
Continual Improvement
A
Takes place in all areas of the organization and at all levels
Continual Improvement Model
