1.3 Describe the key concepts of service relationships Flashcards
1
Q
Service Offering
A
A formal description of one or more services, designed to address the needs of a target consumer group.
May include: Good, access to resources, and service actions.
2
Q
Service Relationship Management
A
Cooperation between a Service Provider and a Service Consumer to ensure continual Value Co-Creation
3
Q
Service Provision
A
The activities performed by an organization to provide services. Service provision may also include the supplying for goods.
- Supplying goods
- Providing users access to resources
- Fulfilling the agreed service actions
4
Q
Service Consumption
A
Activities performed by an organization to consume services.
- Includes the management of the consumer’s resources needed to use the service
- And the service-use actions performed by the users
