1.3 Describe the key concepts of service relationships Flashcards

1
Q

Service Offering

A

A formal description of one or more services, designed to address the needs of a target consumer group.

May include: Good, access to resources, and service actions.

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2
Q

Service Relationship Management

A

Cooperation between a Service Provider and a Service Consumer to ensure continual Value Co-Creation

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3
Q

Service Provision

A

The activities performed by an organization to provide services. Service provision may also include the supplying for goods.

  • Supplying goods
  • Providing users access to resources
  • Fulfilling the agreed service actions
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4
Q

Service Consumption

A

Activities performed by an organization to consume services.

  • Includes the management of the consumer’s resources needed to use the service
  • And the service-use actions performed by the users
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