3.6.2 - Key Factors in Change

Question 1

Management of Change - Definition

Answer 1

Process of Organising and Introducing New Methods of Working Within a Business

Question 2

State the Key Factors in Change

Answer 2

• Organisational Culture
• Size of Organisation
• Time/Speed of Change
• Managing Resistance to Change

Question 3

Explain Key Factor in Change - ORGANISATIONAL CULTURE

Answer 3

• Resistance to Change may be Found in Culture of an Organisation
• People Adhere to Cultural Norms and Values
• Successful Change is Based on Redefining Those Existing Norms and Values and Getting Commitment from Workers Towards New Ones

Question 4

Explain Key Factor in Change - Size of Organsation

Answer 4

• the Larger the Organisation the Less Adaptable and Flexible it Becomes
• Might be Because is More Change to Manage and On a Larger Scale
• also because Decisions Making Takes Longer in Firms with Longer Chain of Command and Subdivisions
• Might be Due to the Number of People Necessary to be Involved in Decision Making Process

Question 5

Explain Key Factor in Change - Time/Speed of Change

Answer 5

• Incremental Change is Gradual and Involves Small Changes Over Time to Minimise Disruption
• Disruptive Change is Sudden and Forces a Quick Response Can be Negative - e.g. Businesses can be Forced to Change and Cut their Prices to Avoid a Fall in Demand.
  Can be Positive - e.g. Increase in Demand could Force a Firm to Quickly Expand

Question 6

Explain Key Factor in Change - Managing Resistance to Change

Answer 6

• Employees Trying to Block the Intended Change
• Resistance by Employees May just Be a Defence Mechanism Caused by Frustration
• Many Employees Fear They will be Unable to Acquire the New Skills Required After Change
• Resistance can be Managed by Working with Employees, Listening to their Concerns, Trying to Understand Them
• Can Reduced Resistance to Change by Delivering Training Programs