3.4.3 - Shareholders V Stakeholders

Question 1

Difference Between STAKEHOLDER and SHAREHOLDER

Answer 1

STAKEHOLDER - anyone that has an INTEREST in the BUSINESS, may be affected by its activities
SHAREHOLDER - OWNS at SHARE in the Business

Question 2

What are 3 INTERNAL STAKEHOLDERS

Answer 2

• EMPLOYEES
• MANAGERS
• OWNERS

Question 3

What are 3 EXTERNAL STAKEHOLDERS

Answer 3

• CUSTOMERS
• COMPETITIORS
• SUPPLIERS
• COMMUNITY GROUPS
• UNIONS

Question 4

What do you Think about in terms of ANALYSIS of STAKEHOLDERS

Answer 4

• Internal Or External
• WHAT INTEREST they HAVE
• POSTITIVE or NEGATIVE INFLEUNCE ?
• DO their OBJECTIVES CONFLICT WITH those of DIRECTORS / OWNERS

Question 5

What are the STEPS for STAKEHOLDER MAPPING

Answer 5

• INTERNAL or EXTERNAL
• LOW , MEDIUM or HIGH POWER
• LOW, MEDIUM or HIGH INTEREST
• VALUE to BUSSINESS LOW MEDIUM or HIGH

Question 6

EXPLAIN the OBJETVES and CONFLICT with BOARD for these STAKEHOLDERS?
Customers, Suppliers, GOV, Unions

Answer 6

• CUSTOMERS - Objectives - LOW PRICES , Conflict - HIGH PROFITS mean HIGH PRICES
• SUPPLIERS - Objectives - HIGH PRICES for Supplies - Conflict - HIGH PROFITS mean , LOW PRICES Paid
• GOVN’s - Objectives - TAX - Conflict - TAX ERODS PROFIT ,
• UNIONS - Objectives - WORKING CONTIONS & PAY - Conflict - HIGH PROFITS means COST CUTIING & Paying LOW WAGES as POSSIBLE

Question 7

EXPLAIN the OBJETVES and CONFLICT with BOARD for these STAKEHOLDERS?
employees, managers, competitors

Answer 7

• COMPETITORS