3.6 managing change Flashcards
1
Q
what are causes of business change?
A
- size
- PESTLE
- new ownership
- poor performance
- transformational leadership
2
Q
what are key factors in change?
A
- size and culture
- speed and timing
3
Q
reasons for resistance to change?
A
- self interest
- prefer present state
- disagreement
- misunderstanding
4
Q
approaches used to overcome resistance to change?
A
- educate & communicate
- facilitate & support
- participation & innovation
- manipulate & co-option
- negotiate &bargain
5
Q
what is scenario planning?
A
- process of a business analysing the current and future environment and anticipate potential risks
6
Q
what does scenario planning involve?
A
- identify possible trends and future issues
- build possible scenarios
- plan responses
- identify probabilities and most likely scenarios
- put in place plan
7
Q
what steps should a business take in the event of an accident?
A
- carry out a business impact analyse
2. put together a recovery strategy
