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business a level > 1.4 managing people > Flashcards

1.4 managing people Flashcards

1
Q

what is an asset?

A
  • a resource with economic value with the expectation it will provide future benefit
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2
Q

in what way are staff a cost?

A
  • wages
  • pensions
  • holiday pay
  • maternity
  • training
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3
Q

in what way are staff an asset?

A
  • generate income

- can bring new ideas (innovation)

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4
Q

what is flexible working?

A
  • options offered to employees in terms of working time, location and pattern of working
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5
Q

what are example of flexible working?

A
  • part time
  • term time
  • job sharing
  • from home
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6
Q

what are benefits of a flexible workforce?

A
  • more motivated
  • low rate of assentation
  • saving on costs
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7
Q

what are drawbacks of flexible workforce?

A
  • potential loss of customers
  • more administrative work
  • lower employee productivity
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8
Q

what is multiskilling?

A
  • where staff are able to carry out a variety of tasks rather than specialise
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9
Q

how is the way we work changing rapidly?

A
  • increase in part time
  • more women seek work
  • ageing population
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10
Q

what are different recruitment methods?

A
  • internal

- external

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11
Q

what is internal recruitment?

A
  • jobs given to staff already employed by the business

- involves promotion and reorganisation

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12
Q

what is external recruitment?

A
  • job centres

- job advertisements

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13
Q

what are advantages of internal recruitment?

A
  • cheaper and quicker
  • people already familiar with the business
  • provides opportunity for promotion
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14
Q

what are disadvantages of internal recruitment?

A
  • limits number of applicants

- new ideas can be introduced

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15
Q

what are advantages of external recruitment?

A
  • more specialised
  • mew ideas can be introduced
  • large number of potential employees
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16
Q

what are disadvantages of external recruitment?

A
  • longer process
  • more expensive
  • might not find best candidate
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17
Q

why do firms train staff?

A
  • to become productive as quickly as possible
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18
Q

what are advantages of training staff?

A
  • increased productivity
  • improved quality
  • reduces faults/waste
  • increased motivation
  • competitive advantage
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19
Q

what are disadvantages of training staff?

A
  • financial cost
  • quality of it must be high for it to be positive ]
  • work time is lost
20
Q

what can training improve?

A
  • motivation
  • customer service
  • level of skill
  • staff loyalty
  • productivity
21
Q

what is an induction?

A
  • form of introduction for new employees in order to enable them to do their work in a new profession/job
22
Q

what is the purpose of an induction?

A
  • integrate new employees
  • helps new employees settle down
  • give them a sense of belonging
23
Q

what is on the job training?

A
  • employees receive training whilst remaining in the workplace
24
Q

what are advantages of on the job training?

A
  • more cost effective
  • more productive]
  • learn whilst doing
25
Q

what are disadvantages of on the job training?

A
  • quality depends on trainer
  • bad habits may be passed on
  • potential disruptions to production
26
Q

what is off the job training?

A
  • employees are taken away from their work place to be trained
27
Q

what are advantages of off the job training?

A
  • wider range of skills can be obtained

- learn from specialists

28
Q

what are disadvantages of off the job training?

A
  • more expensive
  • lost working time
  • employees have more skill and may leave for better job
29
Q

why might a business need new staff?

A
  • expansion
  • people leaving
  • vacant due to promotion
  • staff absence
30
Q

what are the stages in the recruitment process?

A
  • identify type of staff needed
  • prepare job description/person specification
  • advertise job
  • shortlist applicants
  • interviews
31
Q

what is a job description?

A
  • states the tittle of a job and outlines tasks, duties and responsibilities associated with that job
32
Q

what is a person specification?

A
  • provides details of the qualifications, experience, skills etc that would be expected of a person to do a particular job
33
Q

what is employee representation?

A
  • when employees are part of the decision making process
34
Q

what are advantages of employee representation?

A
  • increased empowerment and motivation
  • improved decision making
  • lower risk of industrial disputes
35
Q

what are disadvantages of industrial disputes?

A
  • time consuming
  • potentially slower decision making
  • can cause conflict
  • manager may feel authority is being undermined
36
Q

what is an industrial dispute?

A
  • a dispute between employees and employers
37
Q

what is the main purpose of a trade union?

A
  • represent and protect workers
38
Q

what does a trade union do to help?

A
  • negotiate wages

- protects workers against unfair dismissal

39
Q

what is the purpose of ACAS?

A
  • to improve organisations and working life through the promotion and facilitation of strong industrial relations
40
Q

what is an annual hour contract?

A
  • workers have a set hours to complete
41
Q

what is outsourcing?

A
  • delegating one or more business process to an external provider
42
Q

what is off-shoring?

A
  • the work is done overseas
43
Q

what is economies of scale?

A
  • production cost tend to fall as level of production increases
44
Q

what is a dismissal?

A
  • employee dismissed due to unacceptable behaviour/performance
45
Q

what is a redundancy?

A
  • employee loses their job as that role is no longer required
46
Q

what are the legal requirements to consult with employees?

A
  • proposed redundancy programme
  • changes on pension
    changes on working time

business a level (24 decks)

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