3.4

Question 1

If your mobile device is dim even after you’ve turned up the brightness all the way, what may need to be replaced?

Answer 1

Backlight

Question 2

If you are getting intermittent connectivity to your wireless network, what may help?

Answer 2

Move closer to access point or try a different one.

Question 3

If you are getting no connectivity to your wireless network, what may help?

Answer 3

Checking WiFi settings

Checking security key configuration

Hard reset access point and/or device

Question 4

If you are getting no connectivity to your bluetooth, what may help?

Answer 4

Check to see Bluetooth is enabled

Pair the Bluetooth component

Hard reset the Bluetooth device

Question 5

True or False: You are able to broadcast to an external monitor without being on the same network.

Answer 5

False

Question 6

Your mobile device is unable to decrypt email. What is a common troubleshooting solution?

Answer 6

Install individual private keys

Question 7

If you find your mobile device is constantly freezing even after a hard reset, what’s another troubleshoot option you can try?

Answer 7

Factory reset