3.1 Flashcards
A user complains that their computer is running slow. Where is a good first place to start?
Task Manager
Your computer is running slow and you believe it may have to do with your applications and/or other software. What’s a common troubleshooting option?
Running a Windows update
A user complain that their computer is running slow. You check the CPU usage and everything seems to be normal. What should be the next step?
Check for available disk space and defrag if possible.
A user complains that their laptop is running slow even though it wasn’t earlier in the morning. What may be causing the issue?
Laptop may be in power-saving mode which throttles the CPU.
A user complains that their computer is running slow. As you are troubleshooting, you notice some processes that you don’t recognize. What should be your immediate next step?
Scan using the Anti-virus/Anti-malware software.
A user states they aren’t able to connect to the network. What is the first step for this troubleshooting process?
Check for a disconnected cable.
A user states they aren’t able to connect to the network. You check the physical cable to see if it is connected and it is. What is most likely your next step?
Open command prompt, type in “ipconfig” and check the network connection data.
A user states they aren’t able to connect to the network. The physical cable is connected and nothing seems off about the ipconfig. What’s a next common step?
Reboot the system
A user states that when they try to boot their computer, they receive a “Can’t find operating system” message. What is a possible solution to this problem?
Check the boot drives through BIOS to make sure the computer is booting through the correct drive.
After receiving a boot error, what utility can be used to discover where along the boot-up process a problem occurred and to have said problem fixed?
Startup Repair
After attempting to install a secondary operating system with a different boot drive, you receive a message stating “Boot loader replaced or changed.” What most likely happened and what is a common way to fix this issue?
The Boot Configuration Database (BCD) was modified.
Through the command line, you can type:
bootrec /rebuildbcd
A user attempts to startup their computer and receives a message that states “Missing NTLDR.” What does this mean and how do we fix this issue?
The main Windows boot loader is missing.
Either run Startup Repair or manually replace the boot loader through the bootrec command and reboot.
A user attempts to startup their computer and receives message that states “Missing operating system.” What does this mean and how do we fix this issue?
Boot Configuration Data may be incorrect
Run Startup Repair or manually configure BCD store.
A user attempts to startup their computer and it boots to Safe Mode. How do we fix this?
Run Startup Repair
An application crashes. What’s a good first and second troubleshooting step?
Check the Event Log
Check the Reliability Monitor
What does a BSOD indicate?
Bad hardware, drivers, or application
What are three different utilities you can use to restore your OS after a BSOD?
Last Known Good, System Restore, or Rollback Driver
If you get BSOD after recently making hardware changes, what should you do?
Reseat or remove potential problem hardware.
If you get BSOD and you believe it’s your hardware, how would you go about checking to see whats wrong?
Run hardware diagnostics through BIOS.
If you turn on your computer and only get a black screen, what may be the issue?
Driver corruption or system file corruption.
After making changes to your video settings, you turn on your computer and only get a black screen. What should you do?
Start in VGA mode through F8 startup options.
You turn on your computer and only get a black screen. You believe it may have to do with your OS files. What utility should you run through the command line to check?
System File Checker
You turn on your computer and only get a black screen. You believe it may have to do with your video driver. What should you do?
Try updating the driver in Safe Mode
You turn on your computer and only get a black screen. You don’t know what the issue may be. What is a good first step to take?
Run Repair/Refresh utility or restore from a known good backup.
