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CompTIA A+ 1002 > 3.1 > Flashcards

3.1 Flashcards

1
Q

A user complains that their computer is running slow. Where is a good first place to start?

A

Task Manager

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2
Q

Your computer is running slow and you believe it may have to do with your applications and/or other software. What’s a common troubleshooting option?

A

Running a Windows update

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3
Q

A user complain that their computer is running slow. You check the CPU usage and everything seems to be normal. What should be the next step?

A

Check for available disk space and defrag if possible.

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4
Q

A user complains that their laptop is running slow even though it wasn’t earlier in the morning. What may be causing the issue?

A

Laptop may be in power-saving mode which throttles the CPU.

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5
Q

A user complains that their computer is running slow. As you are troubleshooting, you notice some processes that you don’t recognize. What should be your immediate next step?

A

Scan using the Anti-virus/Anti-malware software.

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6
Q

A user states they aren’t able to connect to the network. What is the first step for this troubleshooting process?

A

Check for a disconnected cable.

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7
Q

A user states they aren’t able to connect to the network. You check the physical cable to see if it is connected and it is. What is most likely your next step?

A

Open command prompt, type in “ipconfig” and check the network connection data.

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8
Q

A user states they aren’t able to connect to the network. The physical cable is connected and nothing seems off about the ipconfig. What’s a next common step?

A

Reboot the system

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9
Q

A user states that when they try to boot their computer, they receive a “Can’t find operating system” message. What is a possible solution to this problem?

A

Check the boot drives through BIOS to make sure the computer is booting through the correct drive.

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10
Q

After receiving a boot error, what utility can be used to discover where along the boot-up process a problem occurred and to have said problem fixed?

A

Startup Repair

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11
Q

After attempting to install a secondary operating system with a different boot drive, you receive a message stating “Boot loader replaced or changed.” What most likely happened and what is a common way to fix this issue?

A

The Boot Configuration Database (BCD) was modified.

Through the command line, you can type:

bootrec /rebuildbcd

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12
Q

A user attempts to startup their computer and receives a message that states “Missing NTLDR.” What does this mean and how do we fix this issue?

A

The main Windows boot loader is missing.

Either run Startup Repair or manually replace the boot loader through the bootrec command and reboot.

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13
Q

A user attempts to startup their computer and receives message that states “Missing operating system.” What does this mean and how do we fix this issue?

A

Boot Configuration Data may be incorrect

Run Startup Repair or manually configure BCD store.

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14
Q

A user attempts to startup their computer and it boots to Safe Mode. How do we fix this?

A

Run Startup Repair

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15
Q

An application crashes. What’s a good first and second troubleshooting step?

A

Check the Event Log

Check the Reliability Monitor

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16
Q

What does a BSOD indicate?

A

Bad hardware, drivers, or application

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17
Q

What are three different utilities you can use to restore your OS after a BSOD?

A

Last Known Good, System Restore, or Rollback Driver

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18
Q

If you get BSOD after recently making hardware changes, what should you do?

A

Reseat or remove potential problem hardware.

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19
Q

If you get BSOD and you believe it’s your hardware, how would you go about checking to see whats wrong?

A

Run hardware diagnostics through BIOS.

20
Q

If you turn on your computer and only get a black screen, what may be the issue?

A

Driver corruption or system file corruption.

21
Q

After making changes to your video settings, you turn on your computer and only get a black screen. What should you do?

A

Start in VGA mode through F8 startup options.

22
Q

You turn on your computer and only get a black screen. You believe it may have to do with your OS files. What utility should you run through the command line to check?

A

System File Checker

23
Q

You turn on your computer and only get a black screen. You believe it may have to do with your video driver. What should you do?

A

Try updating the driver in Safe Mode

24
Q

You turn on your computer and only get a black screen. You don’t know what the issue may be. What is a good first step to take?

A

Run Repair/Refresh utility or restore from a known good backup.

25
Q

You attempt to print something, but nothing happens. How do you go about testing to see if it is a connectivity issue?

A

Try printing a test page.

26
Q

You are able to start your computer, but a piece or multiple pieces of hardware are giving you issues. Where do you go to check and see which hardware is giving you issues?

A

Device Manager and/or Event Viewer.

27
Q

After checking the device manager and event viewer pages, you believe the hardware is functioning correctly. What is your next troubleshooting step?

A

Remove or replace a potential bad driver.

28
Q

A user starts their computer up and receives a message stating “One or more services failed to start.” What is most likely the issue?

A

Bad/incorrect driver and/or hardware.

29
Q

What are a few (5) possible solutions to a services fail to start issue?

A

Try starting manually

Check account permissions

Check service dependencies

Check system files if its a Windows service

Reinstall application if its an Application service

30
Q

You try booting up your computer and it is taking significant more time than usual to boot-up. What may be the cause and solution?

A

An application

Go to Task Manager -> Startup tab and disable suspected application.

31
Q

What is a common cause of slow profile load?

A

Network latency

32
Q

What would you do if you wanted to improve the read and write time of a hard drive?

A

Defrag it

33
Q

What is one of the most common troubleshooting tasks with computers?

A

Rebooting it

34
Q

If you find that a specific application is causing you an issue, what’s the quickest way to close out the proces?

A

Task Manager -> Select Application -> End Task

35
Q

How would you go about restarting a service?

A

Task Manager -> Services tab -> Right Click on Service -> Restart

36
Q

What is known as “you can spend time trying to find the needle or simply build a new haystack” in reference to?

A

Reimaging or reloading an OS

37
Q

If you want to reset your OS on your home computer (because you don’t have a prebuilt image to reimage it), where would you go?

A

Settings -> Update & Security -> Recovery

38
Q

If you make a change to your Windows configuration and it creates a problem, but not a big enough problem to warrant a reimage/restore, what is the best option?

A

Restore points

39
Q

Where do you find the restore points utility? (2 ways)

A

System Properties -> System Protection

Press F8 on bootup

40
Q

Where is the centralized OS and driver updates found?

A

Windows Update

41
Q

Where would you go if you wanted to change the active hours of application updates?

A

Windows Update

42
Q

What is the alternative to unistalling and reinstalling a broken application?

A

Repair

43
Q

If you run into an issue during the bootup process, what are two things you can troubleshoot by disabling?

A

Services and apps

44
Q

How do you enable safe mode in Windows 7 and 8/8.1?

A

Press F8 on bootup and go to Advanced Settings

45
Q

How do you enable safe mode in Windows 10 from the desktop?

A

Hold down Shift when clicking Restart or go to command line and type ‘msconfig’

46
Q

If you receive a message stating “The User Profile Service failed the logon” what does it mean?

A

The User Profile has become corrupted

47
Q

If the User documents are missing, what may this mean?

A

The User Profile has become corrupted

CompTIA A+ 1002 (28 decks)

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