3.2 Flashcards
What are two troubleshooting option if a user is experiencing pop-ups from potential malware?
Update the user’s browser to the latest version and check for a pop-up block feature
Scan for malware
What is the only guaranteed option that you can remove malware from your computer?
Restore form a known good backup.
If you suspect any weird activity, what’s the first step to troubleshoot this potential issue?
Run anti-virus/anti-malware software.
If you get a browser security alert, what can you do to verify the legitimacy of whatever site you are trying to visit?
Clock the lock icon next to the website to view the certificate. Check to see if it has expired or if it is displaying the wrong domain name.
What does it mean when a browser security alert states that the certificate is invalid?
The certificate may not be properly signed or it may be, but whatever party that signed the certificate isn’t trusted by your browser.
If you don’t have the ability to restore from a known good backup, but you’re still experiencing malware network symptoms, what is another option you can try?
Use a malware cleaner
What are three common malware network symptoms?
Slow-performance/lock-up
Internet connectivity issues
OS updates failures
What are four common malware OS symptoms?
Renamed system files
Files disappearing
File permission changes
Access denied
If your system locks up, what is an easy first step to determine how badly it is locked up?
Try checking the Caps Lock and Num Lock status lights
Your system locks up, but you’re keyboard is still functioning. What is a good early troubleshooting step you can do to help with the lock-up?
Terminate potential bad apps that may be causing the lock-up.
Your system locks up and you decide to reboot your system. What should be the first thing you do when the system finishes rebooting?
Check the logs to see if there are any clues as to what happened right before the lock-up
Your system locks up and you suspect it may have to do with the hardware. What should you run the next time your computer is able to boot?
Hardware daignostics
What two utilities can you use after closing out an application that has crashed?
Event Log
Reliability Monitor
What is a troubleshooting option when dealing with apps that crash?
Reinstall the app
What are a couple of indicators that your email has been hijacked for malware use?
You receive odd replies from other users
You receive bounce messages from unknown email addresses
