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Question 1

This is defined as the conduct and qualities that characterize a professional person

Answer 1

Professionalism

Question 2

These contribute to a professional appearance

Answer 2

Conservative clothing, proper hygiene, and physical well-being

Question 3

A phlebotomist who exhibit this has the ability to trust his or her own personal judgement.
* Factors: erect posture, professional appearance, courage, and tactfulness in communication
* not arrogant in your approach

Answer 3

Self-confidence

Question 4

Thsis as a concept has to do with a personal feeling of “wholeness” deriving from honesty and consistency of character; this can be seen in the person’s actions, values, and beliefs.
* It requires a person to do what is righ regardless of the circumstances and in all situations and interactions
* take ownership of skill
* admits any mistakes
* informs the patient of discomfort or any possible risks

Answer 4

Integrity

Question 5

This is a human emotion prompted by others’ experiences and concerns; it is considered to be one of the greatest of virtues by major religious traditions.
* It is differentiated from empathy only by the level of emotion, as it tends to be more intense
* It means being sensitive to a person’s needs and willing to offer reassurance in a caring and humane way,
* Can be shown by appreciating the fear that illness or the unknown generates, by using empathy to sense other’s experiences, and by demonstrating a calm and helpful demeanor toward those in need
* Show genuine concern for the patient’s well-being

Answer 5

Compassion

Question 6

A person with this finds the workplace stimulating no matter what the tasks may entail
* A phlebotomist that exhibit this takes initiative to follow through on tasks, consistently struves to improve and correct behavior, and takes advantage of every learning opportunity that may come along
* Phlebotomist makes every effort to provide excellence in all aspects of patient care in which he or she is involved

Answer 6

Self-motivation

Question 7

This and work ethic go hand in hand.
* Phlebotomist works hard and show constant, reliable effort and perseverance is a valuable asset to a healthcare organization
* This set of values makes a person a desirable candidate for new job opportunities and ultimately promotions in the healthcare setting or anywhere

Answer 7

Dependability

Question 8

A phlebotomist should know that there are policies designed to regulate what should or should not be done by those who work in the healthcare setting.
* This means making the right personal choices that help maintain a high level of respect
* It requires conforming to a standard of right and wrong conduct so as to avoid harming patients in any way

Answer 8

Ethical Behavior

Question 9

It is a system of policies or principles
* Also leads to uniformity and defined expectationis for the members of that profession
* primary objective: safeguard the patient’s welfare

Answer 9

Code of Ethics

Question 10

This are centered on an individual’s conduct

Answer 10

Ethics

Question 11

What phrases is included in the Hippocratic oath?

Answer 11

primum non nocere

Question 12

What does primum non nocere mean?

Answer 12

First do no harm

Question 13

A decade ago, the federal government recognized the need to strengthen consumer confidence in the fairness and responsiveness of the healthcare system. What was the result?

Answer 13

The Patient Bill of Rights in Medicare and Medicaid

Question 14

This requires that patients be informed of their rights, including the right to know what treatment they can expect, who will be treating them, the right to refuse treatment, and the right to confidentiality

Answer 14

Medicare

Question 15

Who publishes and disseminates a statement of patient rights and responsibilities?

Answer 15

American Hospital Associationh (AHA)

Question 16

What was the latest revision approved by the American Hospital Association?

Answer 16

The Patient Care Partnership

Question 17

When was the latest revision approved by the American Hospital Association?

Answer 17

2003

Question 18

This is the easy-to-read brochure that replaces the AHA’s Patient Bill of Rights and is designed to help patients understand their expectations during their hospital stay with regard to their rights and responsibilities

Answer 18

The Patient Care Partnership

Question 19

This is seen by many as the ethical cornerstone of professional behavior in the healthcare field.
* It serves to protect both the patient and the practitioner

Answer 19

Confidentiality

Question 20

When was this federal law passed requiring all healthcare providers to obtain a patient’s consent in writing before disclosing medical information such as a patient’s test results, treatment, or condition to any unauthorized person?

Answer 20

1996

Question 21

What is this federal law passed that requires all healthcare providers to obtain a patient’s consent in writing before disclosing medical information such as a patient’s test results, treatment, or condition to any unauthorized person?

Answer 21

Health Insurance Portability and Accountability Act (HIPAA) of 1996

Question 22

This law was enacted in order to more closely secure this information and regulate patient privacy
* It provisions protect a broad range of health information
* It established national standards for the electronic exchange of protected health information and states that patients must be informed of their rights concerning the release of protected health information and how it will be used