2.6 software troubleshooting Flashcards
1
Q
what are three ways to tell if there is a common fault?
A
You click on a link and it doesn’t work
The browser closes and suddenly stops responding
You cannot start a program
2
Q
what are three different troubleshooting tools?
A
Logs
Installable tools – virus checkers, software patches, registry cleaners
Baselines – snapshots of networks and the way they act normally
3
Q
what are three documentation methods?
A
Logs
Manuals
Test results
