1.6 hardware and troubleshooting Flashcards
what are the different troubleshooting tools?
Software diagnostic packages that run predetermined tests on different hardware components within an IT system
Multimeter-check the electrical values of the voltage
Cable tester-testing network cables
POST card- plugs into an expansion slot of a computer and tests the operation of the system as it boots up.
name examples of documentation or fault management.
Fault log-records information relating to the fault, for example what the fault is, when it occurred, where it occurred, how the fault was resolved and when
Test plans-test number, type of test, expected result, actual result, resolution, further test number
Manufacturer information relating to the faulty hardware
Technical guides used for researching similar faults and potential resolutions
