2.5 communication methods Flashcards
characteristics of short messaging service (SMS)
Convenient
Time saving
Respond when convenient
Messages must be short
Need permission to send texts to other people
Must comply with data protection and privacy rules
what are the characteristics of email?
Messages can forwarded and redirected
One email can be sent to multiple recipients
Message can be easily filed and retrieved
Must have internet access
Spam emails can be received
Risk of viruses from email attachments
what are the characteristics messaging software?
Cost effective
Encourages efficient communication
Distraction
Can have security issues with malicious users exploiting software
what are the characteristics of social media?
Reduces marketing costs
Increases traffic to business website
Requires a clear marketing strategy or social media strategy to access benefits
Additional resources may be required
what are the characteristics of voice over internet protocol (VOIP)?
Initial set up cost and ongoing costs generally less than a traditional phone line.
Available at any location
Reliable internet required with sufficient bandwidth
what are the characteristics of personal assistant?
Lighter in weight than a laptop and easier to carry around
Information can be uploaded from computers to PDAs or downloaded from PDAs to computers
Not designed for rough use
Small screens can be difficult to navigate
what are the characteristics of a teleconference?
Reduces cost of group meetings
Can attend remotely
Technical failures with equipment can prevent the meeting from going ahead
Unsatisfactory for complex negotiations or bargaining
what are the characteristics of a video conference?
Similar advantages to teleconferencing except there is a visual display as well, which can be documents, presentations, images or people
High bandwidth communication link required
Short time lag between speaking and receiving response
what are the characteristics of cellular?
Do not require a landline
Greater mobility
High cost
Loss of service based on location
what are the characteristics of satellite?
Useful for businesses with offices or customers around the world
High bandwidth
Can be cheaper over long distances
Slow connection
Can be affected by weather disturbances
what are the characteristics of instant messaging?
Allows real-time communication between people anywhere in the world without paying international or long-distance charges when using the phone.
Not as intrusive as using the phone where someone would have to stop to answer it.
Can increase the risk of virus attacks
Can increase the risk of sensitive information being accessed by hackers
