2.6 Communication

Question 1

Communication

Answer 1

when information moves from (exchanged) from one person to another person
* verbal
* non-verbal
* written
* images

Question 2

Formal communication

Answer 2

communication through official means in structured ways about the business
e.g. emails, meetings, video conferencing, reports, presentations

Question 3

Informal communication

Answer 3

communication through unofficial means that is unstructured and not always directly about the business
e.g. water cooler chats, messages, team events

Question 4

pros of email

Answer 4

• easier geographically
• often more time effective
• provide a paper trail - can be read again later

Question 5

pros of meeting in person

Answer 5

• less likely to misinterpret what is communicated
• provide audio and visual information as well
• easier to build trust

Question 6

Barriers to communication

Answer 6

things that stop or limit the effectiveness of transfer of information
* language and culture
* too much use of business speak (jargon)
* location
* preference of form of communication
* assumptions