220-1102 Software Troubleshooting Flashcards
How do you solve the problem of Window services malfunctioning?
restart the service
Which tool will search your system files to ensure they’re all present and not corrupted (and try to replace the file if possible?
System File Checker
What are other names for the Windows Recovery Environment?
WinRE, Windows RE and System Recovery Options
How can you start the Windows Recovery environment?
- Hold shift and click the restart button on the start menu or login screen
- from the settings app, open the update & security category. Click recovery, and then click restart now in the advanced startup section
- boot from the Windows installation media and select “Repair your computer”
Which Windows Recovery tool enables you to go back to a time when your computer worked properly?
System Restore
Is system restore enabled or disabled by default?
disabled
Which Windows Recovery tool enables you to control some special troubleshooting and developer modes that Windows can start up in including safe mode?
Startup Settings
Which Windows Recovery tool allows you to remove a troublesome update?
Uninstall Updates
Which Windows Recovery tool is used to restore a system after a catastrophe using an image?
System Image Recovery
Which Windows Recovery tool is a one-stop, do-it-all option and performs a number of repairs?
Startup Repair
Which Windows Recovery tool contains utilities for repairing or modifying the low-level structure that points to the files your system needs to boot up (bootrec and bcedit), utilities for working with your system’s storage devices and file systems (diskpart, fsinfo, fsutil), and more.
Command Prompt
Which option in Windows Recovery allows you to access the system setup utility when you restart your computer?
UEFI Firmware Settings
Which Windows Recovery tool allows you to reinstall Windows?
Reset This PC
What are the two ways you can fix a user profile?
- perform several direct Registry edits
- create a new user account and copy the old profile settings to the new account
What is the most common cause of Blue Screen of Death?
A new device has been installed. Remove the new device and check with the manufacturer for a replacement or updated drivers
What is the best way to solve sluggish performance
Stop autostarting programs
What are the best troubleshooting steps for frequent shutdowns?
- disable fast startup
- disable sleep mode
- driver problems
What is the cause of the USB Controller Resource Warning?
You have too many things plugged into your USB ports
What do you use to determine if a Windows computer is encountering System Instability?
Use the Reliability Monitor
How do you solve “Slow Profile Load”
- disable fast startup
- remove data in your user directory
- rebuild Windows profile
What should you check if Time Drift is occuring?
- Check that the computer is able to communicate with the time server (Time & Language category in settings app. Click “sync now”)
- It may be a hardware issue
What are the (3) toubleshooting steps for mobile apps not launching
- The app may not be compatible with some combination of the mobile devices hardware, OS version, or vendor/carrier customizations to the OS
- access app log error/logs of app errors using third party tools
- perform a soft reset
What are the troubleshooting steps for mobile overheating?
Reduce the devices workload and/or move it out of the heat
What are the troubleshooting steps for mobile OS fails to update or an application fails to update?
- ensure the device has enough storage space
- remove a corrupt/bad update and retry with a strong connection
- plug in the device before updating
How do you improve a mobile device battery life?
- buy a device with a bigger battery
- buy a portable battery recharger
- reduce power display is using
- reduce wireless power consumption
- reduce use of location settings
What command can you use to fix “Windows Boot Configuration Data file is missing required information” error message?
bootrec /rebuildbcd
What software
- Gives access based on one-time password
- Provides Temporal remote access
- The host and invited user can both see the host’s screen
- The host and invited user share control over host’s mouse and keyboard
- Is a Windows tool used for assisted remote troubleshooting
Microsoft Remote Access (MSRA)
