2 attitudes and job satisfaction Flashcards
definition attitudes:
Evaluative statements about objects, people, or events.
They reflect the way we feel about something.
Main elements that make up attitudes:
- Affect
- Behaviour
- Cognition
definition AFFECT
feeling
it can have certain behavioural outcomes
I dislike my supervisor
definition BEHAVIOUR
action
intention to behave in a certain way towards something/someone
Im looking for another job; I’ve complained about my supervisor to anyone who would listen
definition COGNITION
evaluation
my supervisor gave a promotion to a coworker who deserved it less than I did. my supervisor is unfair
Relationship between the three elements that make up attitude:
Affect is closely related to cognition; and each of these is closely related to behaviour.
Explain Festinger relationship between attitude and behaviour:
Cases of attitude following behaviour illustrate the effects of cognitive dissonance.
People who change what they say so it doesn’t contradict their behaviour.
Define cognitive dissonance:
when attitudes and behaviour don line up.
Any incompatibility an individual might perceive between two or more attitudes; or between behaviour and attitude.
Some variables moderating the relationship between attitude and behaviour:
Attitude’s importance
Presence of social pressures
Accessibility
Correspondence to behaviour
Whether a person has direct experience with the attitude.
The behaviour attitude relationship is likely to be much stronger if…
…an attitude refers to something with which we have direct personal experience.
What are the major job attitudes:
- Job satisfaction
- Job involvement
- Organisational commitment.
- Perceived organisational support
- Employee engagement
Workers with high organisational commitment are
less likely to leave their jobs.
A high % of workers is highly engaged with their jobs.
FALSE
Approaches for measuring job satisfaction + definition:
- The single global rating:
Response to one question; 1-5 how satisfied are you? - The summation of job facets:
Identifies key elements in job such as nature of the job, supervision, promotion opportunities, etc. responding with a rating, and then an average is done.
Summation of the job facets is a more accurate assessment than single global rating
FALSE
The simple version works as well as the complex, and both are equally valid.
How satisfied are people with their jobs:
More satisfied with time.
With the most recent economic downturn, more workers are less satisfied: just over 1/2.
Causes of job satisfaction:
- Job nature:
The intrinsic nature of the work itself, social interactions and supervision are important predictors of satisfaction and employee well-being. - Personality:
People with positive core self-evaluations (who believe in their inner worth and basic competence), are more satisfied than those with a negative.
Salary is a very important factor for job satisfaction
FALSE
Corporate social responsibility definition:
Actions to benefit society or the environment beyond what is required by law. It affects job satisfaction.
Outcomes of job satisfaction:
- High job performance
- OCB (Organisational Citizenship Behaviour).
- Customer Satisfaction
- Life satisfaction
Employees’ reaction to job dissatisfaction:
a) Exit.
b) Voice: voice their concerns actively.
c) Loyalty: passively but optimistically waiting for conditions to improve; trusting management to do the right thing.
d) Neglect: passively allows conditions to worsen; including chronic absenteeism or lateness, reduced effort, and increased error rate.
Counterproductive work behaviour (CWB)
Actions that actively damage the organisation, inc. stealing, behaving aggressively, etc.
The more satisfied you are, the more/less likely you are for absenteeism:
Less
A pattern of lowered job satisfaction is the best predictor of…
turnover, intent to leave.
