10 conflict and negotiation

Question 1

Perspectives of conflict:

Answer 1

Functional conflict: supports the goals of the group and improves it’s performance.

Dysfunctional conflict: hinders group performance.

Question 1

Types of conflict:

Answer 1

1. Task conflict.
   LOW - FUN
   HIGH - DYS
2. Relationship conflict.
   MODERATE - DYS
3. Process conflict.
   LOW - FUN
   MODERATE - DYS