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MHARS EXAM > LABORATORY MANAGEMENT > Flashcards

LABORATORY MANAGEMENT Flashcards

1
Q

What is the first and foremost role of a manager?

A

Person or Planning

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2
Q

What is the first phase of management process?

A

Planning

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3
Q

Through which of the following function does an organization receive its needed resources?

A

Inputs

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4
Q

Which of the following parties does the manager represent?

A

A and C

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5
Q

What is the most important role of a manager in a patient or customer focused organization?

A

Servant to the line workers

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6
Q

By what mechanism are sanctions imposed on informal group members?

A

Peer pressure

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7
Q

What is the first phase of the management process?

A

Planning

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8
Q

Which management philosophy views the organization as a self-contained unit that interacts with itself and its environment in a continuous process of interchange and renewal?

A

Systems Theory

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9
Q

What is the most frequently used method for intervening and implementing a change strategy?

A

Organization Structure

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10
Q

What type of system is a hospital-based laboratory?

A

A subsystem

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11
Q

In a for-profit business, what is the name of the assets that are left over after all obligations have been satisfied?

A

Stockholder

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12
Q

A laboratory may be considered a profit center if it:

A

Generate Billable

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13
Q

Which items are included in productive payroll hours calculation?

A

Overtime

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14
Q

Which is a feature of fixed costs?

A

Not directly affected by test volume

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15
Q

Which is not a cost in the employment cycle?

A

Vacation

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16
Q

Which times are included in determining total payroll hours?

A

All of the above

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17
Q

An inventory system that records each time a product is used is called

A

Perpetual

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18
Q

Non-productive hours include

A

Sick Time

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19
Q

The following method is used in CAP workload system:

A

Time motion studies

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20
Q

The stock replenishment technique that matches delivery time of a product to the exact moment is called:

A

Just-in-time

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21
Q

The document represents a commitment to buy a specified amount of product to be delivered according to an established schedule

A

Purchase Order

22
Q

A graphical representation of an individual task, an operation, or data flow within a system is called

A

Procedure flow chart

23
Q

The distinct mode of action used in computer languages is called

A

Binary code

24
Q

What is the term that represents the physical parts of a computer?

A

Hardware

25
Q

Computers provide information by analyzing:

A

Statistics

26
Q

Standardization is considered key in the preparation of procedure manuals because of:

A

Uniformity in performance of tasks and tests

27
Q

Which organization publishes guidelines for writing technical procedures that are usually acceptable to agencies governing laboratory operations?

A

CAP

28
Q

Procedures, in contrast to __ are detailed and comprehensive documents

A

Policies

29
Q

Which statement best describes procedure?

A

An instruction document that provides explanations and step-by-step instructions on how to actually perform a task, test, process

30
Q

A person who can work in many sections of the lab and is assigned according to workload

A

Floater

31
Q

The primary reason and aim of policy and procedure manuals is to ensure:

A

Effective communication

32
Q

Four ingredients are necessary for a fire to occur: an ignition source, oxygen, fuel and ventilation to provide air

A

False

33
Q

A program in which 2 or more persons are responsible for a job normally performed by a single employee is called

A

Job Sharing

34
Q

establishes how many and what types of personnel are needed

A

Staffing

35
Q

An alternative scheduling program that allows employees to work in concentrated blocks of time, such as a 16hr shift on weekends, is referred to as:

A

Compressed work cycle

36
Q

Occurs when control values are widely scattered in an unusual and unexplained pattern around the control chart

A

Shift

37
Q

Which of the following terms describes planning for enhanced productivity with special attention to people’s interaction with equipment and workstation arrangements?

A

Ergonomics

38
Q

Is marked by a systematic drift in one direction away from the established mean

A

Trend

39
Q

A rule or requirement imposed by a government agency is

A

Regulation

40
Q

Which of the following accreditation programs is recognized by most federal and state programs as being equivalent to or having deemed status in meeting their criteria?

A

All three programs

41
Q

Applies to the branch of management that deals with what makes individuals act the way they do.

A

Behavior modification

42
Q

How we see ourselves and how we think others see us combines to form our:

A

Self-concept

43
Q

Job description can be viewed as a summary of finding obtained from the job analysis

A

True

44
Q

Selection methods that aid in the process of matching jobs with people include

A

Process of elimination or comparison

45
Q

The performance goals of fail comparison and consistency mean that all persons in the laboratory should have the same job criteria

A

False

46
Q

In Maslow’s hierarchy of needs theory, which of the following needs are considered basic?

A

Safety

47
Q

Which of the following is not a characteristic shared by both informal and formal groups?

A

A charismatic leader

48
Q

Select the factor that is considered the primary function of a job description:

A

Set productivity goals

49
Q

Panel interviews are frequently listed as a(n) ___ category of interview

A

Mixed-agenda

50
Q

What is considered to be the first rule of evaluation interview?

A

Time

MHARS EXAM (9 decks)

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