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Business Theme 1 > 1.4.4 > Flashcards

1.4.4 Flashcards

1
Q

What is motivation?

A

Desire and willingness to achieve a specific goal.

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2
Q

What is Intrinsic motivation?

A

From a persons value or beliefs.

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3
Q

What is extrinsic motivation?

A

Coming from external factors like rewards.

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4
Q

What is the impact on productivity with motivation?

A

Motivated employees are more productive and efficient, as they engage more in work.

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5
Q

What are 2 impacts of better productivity?

A

Generate higher output and quality

More profit

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6
Q

What are 3 benefits from better motivation?

A

Lower labour turnover
Less absenteeism
Better customer service

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7
Q

Why does less labour turnover benefit an organisation?

A

More money saved on recruitment process and training.

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8
Q

What are 4 motivation theories?

A

Taylor
Maslow
Mayo
Herzberg

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9
Q

What are 5 financial incentives?

A

Profit sharing
Piecework
Commission
Bonuses
Performance related pay

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10
Q

What is piecework?

A

Employees are paid accordingly to the number of units produced.

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11
Q

What is commission?

A

Percentage of sales revenue paid to workers who sell products or services.

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12
Q

What is a bonous?

A

Additional payment given if a specific target has been met.

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13
Q

What is profit sharing?

A

Proportion of companies profits distributed among staff, encouraging work.

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14
Q

What is performance related pay?

A

Staff are paid based on performance.

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15
Q

What was Taylors motivational theory?

A

Breaking down complex tasks and funding efficient methods to complete them. Then pay on how much produced.

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16
Q

What are the steps to use Taylors method?

A

Analyse work processes
Break down into simple tasks
Train workers to achieve the most efficient methods
pay based on performance

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17
Q

3 advantages of Taylors approach?

A

Increased efficiency
Specialization of labour
Improved training

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18
Q

How do output targets work?

A

If you need to meet an output target then you will receive additional pay/

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19
Q

What is a benefit with improved productivity?

A

Needs less labour, causing cost to fall

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20
Q

What is a negative of output targets?

A

If they are unrealistic then they will demotivate workers.

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21
Q

3 disadvantages of Taylor?

A

Workers may get bored
Reduced workers creativity
This will not work with high skilled jobs

22
Q

What did Mayo believe?

A

You must focus on the importance of social factors in the workplace.

23
Q

What are the 3 social factors.

A

Job satisfaction
Communication
Motivation

24
Q

How do organisations use Mayo’s theories? 3 ways

A

Team building activities
Employee development is encouraged
Providing recognition

25
Q

Overall what does Mayo’s theory achieve?

A

Improves how valued employees feel.

26
Q

3 advantages of Mayo’s Theory?

A

Improved job satisfaction

Improved productivity, as they feel more valued

Stronger teams, due to better communication and less conflicts

27
Q

3 disadvantages of Mayo theory?

A

Lack of control, workers have more
Time consuming to build relationships
Potential for conflict

28
Q

What is Maslow’s theory of motivation?

A

Not every employee is motivated by the same things and there are 5 tiers to meet full potential.

29
Q

What are the 5 tiers of Maslow’s triangle?

A

Self actualization
Esteem
Social needs
Safety
Psychological

30
Q

What are physiological needs?

A

Necessities which are needed by employee, in form of pay. (rent)

31
Q

What are the safety needs in Maslow’s triangle?

A

Businesses provide job security and health & safety.

32
Q

What are social needs within Maslow’s triangle?

A

Team working and community within workplace.

33
Q

What are Esteem needs?

A

Recognition for employees performance to give them a scene of accomplishment.

34
Q

Expand on self actualization?

A

Offering opportunities that allow employees to reach their full potential.

35
Q

3 advantages of Maslow’s hierarchy?

A

Higher employee satisfaction, meeting needs.

Increased motivation, offering specific incentives that align with goals

Improved employee performance, feel valued.

36
Q

2 disadvantages of Maslow’s motivation

A

Expensive

Time consuming

37
Q

What are hygiene factors?

A

Factors which do not motivate you, but if they are not met you will be demotivated.

38
Q

What are motivators?

A

Elements that lead to job satisfaction and motivation.

39
Q

What is Herzberg Two factors theory?

A

Improving the motivator factors, will increase job satisfaction

Improving hygiene factors will decrease dissatisfaction.

40
Q

What are 4 hygiene factors?

A

Pay
Working conditions
Co-workers relations
Supervisor Quality

41
Q

What are 4 motivator factors?

A

Achievement
Recognition
Responsibility
Advancement

42
Q

What are 8 non- financial incentives of motivation?

A

Delegation
Consultation
Empowerment
Flexible working
Job enrichment
Job rotation
Job enlargement
Team working

43
Q

What is delegation?

A

Transferring responsibility from manager to staff

44
Q

What is consultation?

A

Increased staff engagement that involves asking question

45
Q

What is empowerment?

A

Giving staff authority and resources to make decisions without obtaining managers approval first.

46
Q

What is team work?

A

Creating opportunities for staff to work collaboratively.

47
Q

What is flexible working?

A

Providing staff with an option to work remotely or adjust work hours.

48
Q

What is job enrichment?

A

Adding more meaningful and challenging tasks.

49
Q

What is job rotation?

A

Moving staff between different roles in business to get new challenges.

50
Q

What is job enlargement?

A

Expanding staff’s job roles duties to include additional tasks and responsibilities.

Business Theme 1 (22 decks)

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