1.4.4 Flashcards
What is motivation?
Desire and willingness to achieve a specific goal.
What is Intrinsic motivation?
From a persons value or beliefs.
What is extrinsic motivation?
Coming from external factors like rewards.
What is the impact on productivity with motivation?
Motivated employees are more productive and efficient, as they engage more in work.
What are 2 impacts of better productivity?
Generate higher output and quality
More profit
What are 3 benefits from better motivation?
Lower labour turnover
Less absenteeism
Better customer service
Why does less labour turnover benefit an organisation?
More money saved on recruitment process and training.
What are 4 motivation theories?
Taylor
Maslow
Mayo
Herzberg
What are 5 financial incentives?
Profit sharing
Piecework
Commission
Bonuses
Performance related pay
What is piecework?
Employees are paid accordingly to the number of units produced.
What is commission?
Percentage of sales revenue paid to workers who sell products or services.
What is a bonous?
Additional payment given if a specific target has been met.
What is profit sharing?
Proportion of companies profits distributed among staff, encouraging work.
What is performance related pay?
Staff are paid based on performance.
What was Taylors motivational theory?
Breaking down complex tasks and funding efficient methods to complete them. Then pay on how much produced.
What are the steps to use Taylors method?
Analyse work processes
Break down into simple tasks
Train workers to achieve the most efficient methods
pay based on performance
3 advantages of Taylors approach?
Increased efficiency
Specialization of labour
Improved training
How do output targets work?
If you need to meet an output target then you will receive additional pay/
What is a benefit with improved productivity?
Needs less labour, causing cost to fall
What is a negative of output targets?
If they are unrealistic then they will demotivate workers.
3 disadvantages of Taylor?
Workers may get bored
Reduced workers creativity
This will not work with high skilled jobs
What did Mayo believe?
You must focus on the importance of social factors in the workplace.
What are the 3 social factors.
Job satisfaction
Communication
Motivation
How do organisations use Mayo’s theories? 3 ways
Team building activities
Employee development is encouraged
Providing recognition
Overall what does Mayo’s theory achieve?
Improves how valued employees feel.
3 advantages of Mayo’s Theory?
Improved job satisfaction
Improved productivity, as they feel more valued
Stronger teams, due to better communication and less conflicts
3 disadvantages of Mayo theory?
Lack of control, workers have more
Time consuming to build relationships
Potential for conflict
What is Maslow’s theory of motivation?
Not every employee is motivated by the same things and there are 5 tiers to meet full potential.
What are the 5 tiers of Maslow’s triangle?
Self actualization
Esteem
Social needs
Safety
Psychological
What are physiological needs?
Necessities which are needed by employee, in form of pay. (rent)
What are the safety needs in Maslow’s triangle?
Businesses provide job security and health & safety.
What are social needs within Maslow’s triangle?
Team working and community within workplace.
What are Esteem needs?
Recognition for employees performance to give them a scene of accomplishment.
Expand on self actualization?
Offering opportunities that allow employees to reach their full potential.
3 advantages of Maslow’s hierarchy?
Higher employee satisfaction, meeting needs.
Increased motivation, offering specific incentives that align with goals
Improved employee performance, feel valued.
2 disadvantages of Maslow’s motivation
Expensive
Time consuming
What are hygiene factors?
Factors which do not motivate you, but if they are not met you will be demotivated.
What are motivators?
Elements that lead to job satisfaction and motivation.
What is Herzberg Two factors theory?
Improving the motivator factors, will increase job satisfaction
Improving hygiene factors will decrease dissatisfaction.
What are 4 hygiene factors?
Pay
Working conditions
Co-workers relations
Supervisor Quality
What are 4 motivator factors?
Achievement
Recognition
Responsibility
Advancement
What are 8 non- financial incentives of motivation?
Delegation
Consultation
Empowerment
Flexible working
Job enrichment
Job rotation
Job enlargement
Team working
What is delegation?
Transferring responsibility from manager to staff
What is consultation?
Increased staff engagement that involves asking question
What is empowerment?
Giving staff authority and resources to make decisions without obtaining managers approval first.
What is team work?
Creating opportunities for staff to work collaboratively.
What is flexible working?
Providing staff with an option to work remotely or adjust work hours.
What is job enrichment?
Adding more meaningful and challenging tasks.
What is job rotation?
Moving staff between different roles in business to get new challenges.
What is job enlargement?
Expanding staff’s job roles duties to include additional tasks and responsibilities.
