1.4.2 Flashcards
What is recruitment?
The process of attracting and identifying potential job candidates.
What is the selection process?
Choosing the best and most suitable candidate.
What are the 5 stages of the recruitment and selection process? IN ORDER
Define the role
Source all applicants and decide whether internally or externally recruit
Advertise to reach candidates
Receive applications
Selection
Expand on ‘Define the role’
Business decides what is needed and develop the job specification
expand on ‘sourcing candidates’
Determine whether applicants should be internally or externally recruited.
Expand on ‘Advertising’
Business uses social platforms to advertise for potential clients.
What is a recruitment cost?
Expenses incurred in the process of hiring new employees.
Explain training costs.
Expenses incurred during process of training employees
Explain selection costs.
Expenses incurred from selecting a candidate
EG - Back round checks
Why is having a good recruitment and selection process important?
Better quality of customer service and overall quality.
What are 3 types of training?
Induction
On the job
Off the job
What is induction training?
When someone new joining organisation receives training.
Why is introduction training important?
Introduces them to polices and rules in order to familiarise themselves.
2 advantages of introduction training?
Reduces time taken to be productive
Improves employee confidence.
2 disadvantages of introduction training?
May not cover all aspects of job role
Expensive
What is on the job training?
Training employees while working in job roles.
Why is OFF job training used?
To learn new skills and knowledge.
2 advantages of ON job training
Training is tailored to specific job role
Cost effective, during work hours.
2 disadvantages of ON job training
May make mistakes while learning, causing bad quality
Employee dissatisfaction as it may not work, higher turnover
What is off job training?
Training that takes place outside work place
2 disadvantages off job training?
Expensive to travel and accommodate
Training may not directly apply
2 advantages off job training?
Employees may learn new skills and perspectives
Cost effective if online
Why use off job training?
Possibly study for new qualifications.
