14 - Performance Management

Question 1

What is performance management?

Answer 1

• Proactive partnership between employees and management
• Processes that help employees to reach personal and organizational goals
• Guiding employees to perform at their best level
• Process of communication between a supervisor and an employee

Question 2

Benefits of performance management

Answer 2

• Improved communication between employees and managers/ leaders
• Organizational alignment w/ goals clearly indicated and understood by everyone
• Reduced management time as employees are able to manage their own performance
• Increased employee satisfaction b/c of clear goals and effective feedback on performance

Question 3

Performance management cycle

Answer 3

Plan -> monitor -> review -> reward -> back to plan

Question 4

Describe performance management planning

Answer 4

• Review the job descriptions of each of the employees
• • Reflects work currently being done
• Review the organizations goals
• Identify key objectives for the year
• Identify training and development needs
• Identify any opportunities for growth that employees may be eligible for
• Develop a personal development plan -> identify strength and skills that employees need to develop to reach goals

Question 5

Effective performance goals

Answer 5

• Employees accept goals better if they are involved in the process
• Goals must be clearly defined w/ end results that are attainable
• Goals should be linked to the strategic goals of the organization
• Goals should be difficult enough to motivate the employee

Question 6

Describe performance management monitoring

Answer 6

• Focus on results achieved, how the employee works in a team (not required to monitor everyday)
• Opportunity to consider changes to the employees work responsibilities if priorities have changed
• Regular meetings to access goals, performance, training needs, changes and coaching needs

Question 7

Describe performance management reviewing

Answer 7

• Opportunity for both employer and employee to review accomplishments, objectives and expectations
• Reviewing any documentation made throughout the year
• Discuss any challenges, identify training required and reasons that goals may not have been accomplished
• Regular feedback
• Employee input (self-assessments)

Question 8

Describe performance management rewarding

Answer 8

• Incentives to employees for their performance and contributions to the organization
• Can be in various forms:
• • Increase in pay
• • Bonuses
• • Promotions
• • Personal time off
• • Opportunity to work on special projects

Question 9

What is a performance appraisal?

Answer 9

• Process for managers to review an employee’s progress, skills, knowledge, ability and overall job performance
• Opportunity to coach new skills
• Can be motivating to employees
• Resolves conflicts for both employer and employee
• Addresses concerns

Question 10

Benefits of performance appraisal

Answer 10

• Clarifies expectations, goals, objectives, job descriptions
• Address employee performance (good and poor)
• Creates the opportunity for dialogue between employer and employee
• Opportunity to identify career goals, training opportunities, educational programs
• Assists w/ rewards and remuneration decisions

Question 11

Types of performance appraisals? Describe each

Answer 11

• Ranking or grading systems -> lists traits that employees should have and rates them on a numbered scale
• Checklist scale -> checklist of traits of employees w/ “yes” or “no” based questions
• 360-degree appraisal -> obtain feedback from supervisors, co-workers, customers and other staff that work directly w/ the employee
• Employee self-assessment
• Competency-based assessment -> considers the employees basic characteristics (communication skills, critical thinking skills, time management) and job competencies (knowledge, work abilities)