10 - Hiring Practices

Question 1

What is a job description?

Answer 1

• Describes the job, not the person doing the job
• Includes major duties and responsibilities
• Can include the basic structure of the organization (who the successful candidate would report to)
• Identifies the qualifications and requirements of the job
• Identifies special working conditions if relevant

Question 2

Define recruitment

Answer 2

Process established to attract the most qualified people to an organization

Question 3

Potential benefits of recruitment through internal candidates

Answer 3

• Retains organizations investment in the employee and reduces times and costs for recruitment and training
• Supports retention and rewards employees through career progression & advancement

Question 4

Potential disadvantages of recruitment through internal candidates

Answer 4

• May decrease the diversity in your organization

- Those not selected may be resentful

Question 5

Potential benefits of recruitment through employee referrals

Answer 5

• Quality is usually high (only refer those you are confident would work well)
• Decreases time and cost of recruiting

Question 6

Potential disadvantages of recruitment through employee referrals

Answer 6

• May feel pressured to hire the person

- May lead to decreased diversification in the workforce (hire similar people w/ similar background and experience)

Question 7

Potential benefits of recruitment through advertisements

Answer 7

Reaches wide audience in specific geographical areas

Question 8

Potential disadvantages of recruitment through advertisements

Answer 8

• Expensive and may not meet the right people

- Professional publications may not be published often enough to meet your target time frame

Question 9

Potential benefits of recruitment through internet

Answer 9

• Reaches a wide audience (available 24 h/day)

- Less expensive than traditional advertising

Question 10

Potential disadvantages of recruitment through internet

Answer 10

• # of applicants may be overwhelming

- May not reach a large # of candidates if just posted on your website

Question 11

Potential benefits of recruitment through recruitment agencies

Answer 11

• Reaches specific candidates (can be used for professional or senior positions)
• Agency may be employed if the recruitment is to be kept confidential

Question 12

Potential disadvantages of recruitment through recruitment agencies

Answer 12

• Expensive

- May not understand the business/ profession

Question 13

Potential benefits of recruitment through internships

Answer 13

• New graduates can gain work experience while being evaluated as a potential future employee
• Highlights your organization and can provide a positive reputation

Question 14

Potential disadvantages of recruitment through internships

Answer 14

• May require more supervision as they have limited experience
• Different students decrease continuity for px/ customers

Question 15

What are some other recruitment sources?

Answer 15

• Career fairs -> increases visibility of your organization
• Networking
• Unsolicited resumes -> may be kept for future reference when a job does become available

Question 16

Describe the screening process

Answer 16

• Review applications -> 1st screen to remove those candidates who don’t meet stated requirements
• Review cover letters -> may indicate that a candidate does or doesn’t meet your job requirements
• Review resumes/CV’s -> compare information directly to your selection criteria

Question 17

Describe the types of interviews and pros/cons of each

Answer 17

• Telephone interviews
• • Quicker, cheaper, and can be used to cull weaker candidates
• • Can be used to fact check info or verify info
• Video interview
• • Quicker, cheaper
• • Some body language can be seen (reading notes, paying attention)
• Panel interview
• • Decreases risk of bias
• • Can be overwhelming to candidate

Question 18

What is an unstructured interview?

Answer 18

• No set format and very informal/ casual
• Conversation like
• Primarily uses “open-ended” questions which allows candidate to respond to questions in depth
• Relies heavily on interviewers “intuition” about suitability of the candidate for the job

Question 19

What is a structured interview?

Answer 19

• Questions asked in a standard order
• Interview is not flexible (different questions cannot be asked)
• Specific job-related questions asked
• Answers are generally recorded and scored on a standard grid

Question 20

What are some types of interview questions?

Answer 20

• Situational -> describe a hypothetical situation, action that would be taken and discuss the consequence of the action
• Behavioural -> describe the situation, action taken and results or impact of the actions taken
• Job knowledge -> assess the technical or professional knowledge required to do the job