11.3 Managing Quality and Risk

Question 1

Quality Management

Answer 1

• Overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence.

Question 2

Quality Improvement

Answer 2

• Ongoing process of innovative improvements, prevention of error, and development of staff

Step 1 - Identify the needs most important to consumers of healthcare

Step 2 - Assemble an interprofessional team to review the identified consumer needs and services

Step 3 - Collect data to measure the status of these services

Step 4 - Establish measurable outcomes and quality indicators

Step 5 - Select and Implement a plan to meet these outcomes

Step 6 - Collect data to evaluate the implementation of the plan and the achievement of outcomes.

Question 3

Culture of Safety

Answer 3

• Blame-free environment
• Encourages employees to report errors and prevent situations that threaten safety.

Question 4

Benefits of Quality Management

Answer 4

• Greater efficiency
• Reduction of successful malpractice lawsuits
• Increased/Enhanced Job Satisfaction

Question 5

Risk Management

Answer 5

• Structures designed to detect, monitor, assess, and prevent risk to patients
• Usually utilized when patients or their support systems have concerns that cannot be addressed at the unit level.

Goal
- Improve quality outcome
- Prevention of patient-care issues

• Used to safeguard patient safety and organization accreditation, reimbursement, brand, and community reputation.

8 Domains of Risk Management
- Operational
- Hazard
- Technology
- Legal/Regulatory
- Human Capital
- Financial
- Strategic
- Clinical/Patient Safety

Question 6

Risk Management Steps

Answer 6

Step 1 - Risk Identification
Step 2 - Risk analysis (examine alternative techniques to deal with events)
Step 3 - Risk Control/Treatment (Select best way to solve the issue and implement it)
Step 4 - Risk Financing (Monitor the results for effectiveness)