03_Communication&Interaction_ENGAGEMENT Flashcards
Open Space
-technique for running meetings where the participants create and manage the agenda themselves.
-Sessions can be for between five to 2000 plus people (providing you have a big enough venue).
-ideal if you want participants to gain ownership of an issue and come up with solutions.
What is a Planning Cell?
-Citizens can learn about, assess, and choose between multiple alternatives.
-“Microparliament”
-About 25 people from diverse backgrounds
What is a Coffee Klatch
An informal gathering, preferably at a neighbor’s house.
What is Participatory Rural Appraisal?
Techniques that allow for provision and analysis of information by the public
-Highly visual including creation of maps or picture cards
From an engagement standpoint, what is the best course of action for a complicated and controversial zoning case?
Hold community meetings in advance of any public hearing to allow the community to learn about the proposed project.
What are three evaluation design options for assessing the effectiveness and lessons learned from community engagement?
-Process
-Impact
-Outcome
An ideal public meeting considers:
-school and work hours
-location accessibility
-language barriers, AND three other things:
-means of present and future communication
- literacy challenges
- remote technologies
What type of survey has the lowest response rate?
SKIP THIS ONE
-You’re leading a visioning process early on in the planning process to encourage citizen involvement
-want to encourage everyone in the community to participate.
*To have a highly successful visioning process which of the following is critical?
Select one:
a. Child care for participants
b. Media involvement
c. Staff buy-in
d. Surveys people can complete
b. Media involvement
(encourage participation and publicize the ongoing effort)
-church located in a residential neighborhood is requesting a special use permit to allow for a second building on the site for a daycare center.
-neighborhood is strongly opposed
-Zoning Board of Adjustment suggests that the parties use:
Mediation
(-can occur with city staff or with an outside party
-allows each party to share their perspective on the issues)
What is the Delphi Method?
-Used to arrive at a group opinion or decision by surveying a panel of experts.
-Experts respond to several rounds of questionnaires
-Responses are aggregated and shared with the group after each round.
What are the benefits of a participatory approach?
-Buy-in
-Empowerment
-Evaluation capacity
-Input
When should process evaluation be conducted in the community engagement process?
At the beginning and throughout
Scenario
-You received a development application requiring a variance for an upscale apartment complex
-Proposed development would require the demolition of an existing Section 8 housing complex, and existing residents would be displaced.
Hearing before the Board of Zoning Adjustment has been announced in a newspaper with wide circulation.
*What additional actions would be most effective to engage the public?
-Notify neighborhood leaders
-Post a sign at the current apartment complex
Scenario
-You’re leading a comprehensive planning process.
-You organized a series of six public meetings across the city.
-Only three people attended the first one.
-You assess what you can do before the next meeting scheduled to ensure better turn out.
*What is the best tactic?
-Deploy an eye-catching flyer to be posted in public places
-Ask other groups to publicize the meeting announcement
What is the goal of a systematic random sample?
Everyone in the population has an equal chance of being selected
If you select a number at random and then select every Xth person after that, what type of sampling would that be?
Systematic random sample
-Working on a safe routes to school planning process
-Want to engage both parents and students.
*Which engagement technique is best ?
Walk around survey
(Direct interaction with parents is the best choice)
What is a Samoan Circle?
-Interactions occur in small groups but can be witnessed by a larger group
-Inner circle of five to six chairs, rest of chairs set up in concentric outer circles
-Everyone is seated in the outer circles at first
-People who wish to speak move to the inner circle and return to their original seat after speaking
(allows for a small group experience by a larger group)
What is SARAR?
Self-esteem
Associative strength
Resourcefulness
Action planning, and
Responsibility
highly visual and accessible techniques designed for those who cannot read or write.
(e.g. pocket charts, three pile sorting, and picture stories with gaps)
Which social media sites would be most appropriate to use in a comprehensive planning process?
-Facebook
-Twitter
-Flickr
-Instagram
-Blogger
What is a key problem with telephone surveys?
They may not reach a representative sample
What is a plebiscite?
Direct vote on an issue.
What is a Beneficiary Assessment?
used to make sure that project beneficiaries can provide insights on how a project will affect them
-particularly used when engaging with the poor and those without political power.
-can include interviews, focus groups, and participant observations.