ZIP Refresh 26 Feb

Question 1

What are 5 reasons for implementing ZIP?

Answer 1

1. Regulatory requirements for customer data.
2. Meet client expectations.
3. Better support our colleagues.
4. Improve infrastructure
5. Enable growth at scale.

Question 2

What are 3 things that are changing?

Answer 2

1. From fragmented client experience to integrated banking/wealth offering (now with one log in).
2. From different colleague interfaces to manage clients to single client interface across products/channels.
3. From limited cash account to strong cash product offering with open payment ecosystem.

Simply put, change for clients is pretty simple - onboarded clients will have both a ‘wealth’ experience and a ‘banking’ platform i.e., nabtrade customers will get automatic access to a general nab account (rather than just the nabtrade platform).

Question 3

What are the 7 streams of ZIP work?

Answer 3

1. Onboarding
2. Cash
3. Trading & Platform Settlement/Client
4. Customer Support
5. Workflow
6. Reporting
7. Migration

Question 4

What 3 main things does the ZIP Customer Support stream cover?

Answer 4

1. Client contact centre engagements and query management
2. Updates/changes to client accounts and settings.
3. Client offboarding and account closure.

Question 5

What 3 main things does ZIP Reporting stream cover?

Answer 5

1. Client-facing reports.
2. Operational and regulatory reporting.
3. Management information reports.

Question 6

How many clients currently sit in nabtrade?

Answer 6

Around 600k

Question 7

What is the major focus date (driven by regulatory requirements)?

Answer 7

September 2026