Domains - general Flashcards

1
Q

What are domains?

A

Persistent cross-functional groups of colleagues working in an agile way. Domains create demand (or the “What”).

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2
Q

What do Domains allow us to separate?

A

Work ownership (the What) done by Domains, from capability development (the How).

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3
Q

What are the 3 structural layers of domains?

A
  1. Domain: Brings funding, resourcing, tech and governance in one place to deliver faster/better outcomes.
  2. Sub-Domain: A sub-group owning the design and delivery of customer and operational needs, services, and processes.
  3. Squads: Small, empowered, self-managed teams within a sub-domain accountable for design, build, and run of key elements of a domain.
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4
Q

Who leads each of the 3 structural layers of domains?

A
  1. Domain: Domain Lead (Executive).
  2. Sub-Domain: Sub-Domain Lead.
  3. Squads: Self-managing, functionally led by a Product Owner.
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5
Q

What number of colleagues are in each of the 3 structural layers of domains?

A
  1. Domain: Up to 1,000.
  2. Sub-Domain: Up to 250.
  3. Squads: 8-12
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6
Q

Why are we embracing domains?

A

Simpler, faster, more effective. Clear accountabilities. Enough funding and resourcing.

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7
Q

What are the benefits of Domains at an ENTERPRISE level?

A
  1. Envelope funding per domain based on enterprise priorities.
  2. Single leaders accountable for clearly defined domains.
  3. Single view of priorities and outcomes across the bank.
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8
Q

What are the benefits of Domains at a DOMAIN level?

A
  1. Persistent investment to domains with autonomy of spending.
  2. Persistent, mapped resourcing from business, tech, and others to support capacity demands of domains.
  3. Single view of priorities and outcomes across the bank.
  4. Clear decision rights between domain leads and other partners.
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9
Q

What are the benefits of Domains at a SQUAD level?

A
  1. Persistent funding and resources.
  2. Single accountable Executive (Domain Lead) with a single view of priorities and outcomes across the bank (Domain Backlog).
  3. One way of working.
  4. Standard agile roles and methodologies.
  5. Consistent capability development.
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10
Q

What are Capability and Supply Areas?

A

Groups of colleagues that share similar skills and capabilities.
They are the ‘home base’ for colleagues working in squads, providing their hard reporting line and focusing on standards, skills mastery and development.

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11
Q

What are the two main types of Domains?

A
  1. Customer Episode Domains - own end-to-end product/business/customer journey e.g., Home Ownership.
  2. Enabling Domains - Own a platform or enterprise capability like Financial Crime or Digital.
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12
Q

When would you see a project type initiative outside of a Domain?

A

Where a change is required with an end point implementation, which is not likely to exist on a persistent and ongoing basis.

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13
Q

What is an Engagement Domain?

A

A specific type of Customer Episode Domain aligned to a BU (Division). Engagement Domains own divisional-specific shared capabilities that cut across multiple products within that Division, and some domain-agnostic customer journeys.

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14
Q

How many Business Units and Enabling Units do we have?

A

4 Business Units & 6 Enabling Units.

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15
Q

What are our 4 Business Units?

A
  1. Personal Banking
  2. Business & Private Banking
  3. Corporate & Institutional Banking
  4. BNZ
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16
Q

What are our 6 Enabling Units?

A
  1. Technology & Enterprise Operations.
  2. Finance.
  3. People & Culture.
  4. Risk.
  5. Customer & Corporate Services.
  6. Group Chief Operating Office.
17
Q

Where does PCC sit?

A

Chief Operating Office > Risk (Shaun Dooley) > ECP > CCoE > PCC

18
Q

What 6 domains sit under Business & Private Banking?

A
  1. High Net Worth
  2. Merchant Services
  3. Business Everyday Banking
  4. Business Lending (with CIB)
  5. Home Ownership (with Personal Banking)
  6. Transaction Banking & Enterprise Payments (Private Banking and CIB)
19
Q

What Division does the High Net Worth domain sit under?

A

Business & Private Banking (Private Wealth)

20
Q

Is Risk a Domain?

A

Yes, it finished transitioning to Domain status in Q4 FY23 and sits under the Digital, Data and Chief Operating Office division.

21
Q

What are the 4 ways colleagues will work in a Domain?

A
  1. As colleagues in a squad.
  2. As colleagues across multiple squads within a domain.
  3. As colleagues across multiple domains.
  4. As colleagues within a centre of expertise.