Working with involuntary clients

Question 1

Where can they be found? (2)

Answer 1

• Statutory interventions (police, courts, child protection).
• Community interventions (medical, hospital, accommodation services).

Question 2

Types of intervention (2)

Answer 2

• Short term (crisis/relief/support/emergency).

- Medium/long term (family work, counseling, case management).

Question 3

What works with involuntary clients:

Answer 3

• Strengths-based approach
• Rapport building
• Role clarification
• Reinforcing pro-social values
• Collaborative problem solving
• Integrated approach (with other services)

Question 4

What doesn’t work with involuntary clients:

Answer 4

• Blame
• Judgement
• Applying the workers goals
• Lack of clarity
• Pressimism